Talkdesk AI-infused CX Cloud is named a Leader for Customer Support by Nucleus Research. Feels great to be recognized next to the big tech in the space.
The 2024 Customer Support Technology Value Matrix has just been released. This year's Leaders include Microsoft, ServiceNow, Talkdesk, and Zendesk. “The integration of AI has shifted the market’s focus from not only improving agent efficiency, but also enhancing overall customer satisfaction through advanced ticket routing, predictive analytics, and proactive engagement,” said Senior Analyst Cameron Marsh. “Real-time data processing and natural language processing (NLP) allow for immediate adjustments in support strategies based on live customer interactions and feedback for more intuitive and effective customer communication management.” Read the report for free on the #BloombergTerminal. Access the full report: https://zurl.co/b9CA #ROI #Value #ValueMatrix #customersupport #GenAI #CRM #CX #customerexperience #helpdesk
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Congratulations on the achievement, Munil! How is Talkdesk planning to further innovate in the CX space?
Congratulations Munil and Team!
Congratulations Munil Shah and team!
Chief Executive Officer
1moCongratulations on the achievement, Munil! How does Talkdesk plan to continue innovating in customer support?