National Retail Federation’s Post

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Desirée Gosby, Vice President of Emerging Technology at Walmart Global Tech, talks the foundations of associate empathy and how tech plays a role at #NRFNexus.

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Heather Quick Ginevan

Helping Retail Operations Connect Store Associates to Each Other & Their HQ | Girl Mom | Powerlifter | Philomath

1mo

I agree with Desi but with a caveat. AI has the potential give associates super powers, but it's all about the delivery. If the AI is difficult or time-consuming to access, it may also make an associate's job more challenging. There's a balance

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