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Founder of Frances Strategies | Workforce Data Strategist | Organizational Performance Management Expert | Speaker | CHIEF Member
I ❤️ this Position Description! When building the Division of Data Analytics and Strategic Planning for the Employment and Training Administration, I realized that drafting data-related position descriptions (PDs) is both a science and an art, requiring deep domain-specific knowledge. This PD from the Texas Workforce Commission is exemplary and may provide inspiration for other state workforce agencies working to build data capacity. Here’s why it stands out to me: 🎯 1. Focuses on Data Products: Prioritizes experience developing data products over general IT solutions, highlighting specialized skills needed for the role. 📊 2. Lists Specific Technical Skills: Specifies desirable technical skills: in this case, SQL, Tableau, and data warehousing technologies. (Your priorities may differ. Be explicit!) 🚀 3. Emphasizes Leadership: Balances technical qualifications with critical leadership and management skills, including strategic planning, communication, and coordination. 🔧 4. Embodies Skills-Based Hiring: Values both education and experience for qualification. 💡 5. Appeals to Purpose: Targets candidates motivated by the agency's mission and the opportunity to be a model for other states. (Go Texas!) 🌱 6. Attracts a Growth Mindset: Seeks a demonstrated commitment to continuous self-improvement. This is critical for any hire and especially important for a role where technology is constantly changing. 📍 7. Provides Transparent Location Requirements and Telework Policy: Offers clear information about workplace flexibilities and limits, balancing team collaboration and agency policies with the need to attract a broad talent pool. This PD sets a high standard for technical roles in the public sector and serves as an example for other agencies. Would a library of position descriptions like this be helpful to you? Drop a comment or send me a DM. P.S. Adam Leonard, well done, and best of luck finding a fantastic person for this role! #DataStrategy #CDOs #publicsectorinnovation #FrancesStrategies
UPDATE: this position is now in the hiring process and I am not accepting new applicants. I very much appreciate everybody's engagement around this post/position, I have no doubt that your comments, reposts, and reactions helped get this in front of a lot of people. Thanks so much. ------------ Come work with me and my team! I have a director position posted for the department in my division responsible for designing and delivering cutting edge data products to ensure that the Texas Workforce Commission and its partners & stakeholders have the data they need to make informed and ultimately evidenced-based decisions. This is an opportunity to not only help people in Texas but to help people nationally (and even internationally) as much of what we do qualifies as best practices that we share with other states to help them use data to improve prosperity for employers, individuals, families, and communities. I posted this position once before but foolishly did so right before going on a jag of trips and events that prevented me from giving prompt attention to the applicants. This time, I'm operating on a more disciplined timeline with a goal of conducting interviews the week of 1/29 and hopefully finding an amazing person who brings, and wants to be part of, something special who I can select and get an offer to quickly. The position is primarily telework in nature but requires being located in the greater Austin area in order to be able attend occasional in-person meetings at our offices. Those currently living outside the Austin area would need to be prepared to move here within three months (with some negotiation wiggle room). If you're interested or know someone who might be, please use this link to apply: The posting is available here: https://lnkd.in/gDXmtBtR.
Director II (Telework)
aa270.taleo.net
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As salespeople we know it’s all about customer service. Customer service not only to our clients but being able to engage with our associates, providing them the best customer experience while on assignment. I love that I get to work for Volt where I'm "allowed" to walk an associate in on their first day. It's such a disservice if you don't do this! It's an opportunity for them to ask any last minute questions giving them peace of mind to focus on learning the tasks at hand. The associate is a representation of the company we work for. Wouldn't you want to set them up for success? #volt #staffing #customerservice #employeeengagement #serviceprovider #lightindustrial #manufacturing #dallas #fortworth #tempstaffing #callcenter #clerical #administrative
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Dedicated Insurance Agent guiding clients through complex health insurance options for families and small businesses.
Learn more at StephenTheInsuranceGuy.com
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Dedicated Insurance Agent guiding clients through complex health insurance options for families and small businesses.
Learn more at StephenTheInsuranceGuy.com
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Business Coach 💥 Fueling Business Success 💥Transforming Businesses and Boosting Profits💥Resilient Business Strategist & Coach Leveraging Past Failures to Drive Client Success💥Fractional CFO/COO
Excited to share some new insights into the world of #SalesCommission for our dedicated Service Technicians 🛠️💼 A service technician's job is vital, often being the face of our company to our valued customers. Incorporating sales commission into their compensation package not only provides an extra incentive but also emphasizes their crucial role in client acquisition and retention 🤝 Sales commissions can serve as a motivator, encouraging our service techs to promote and sell products or additional services to customers, creating a win-win situation 🏆 Rewarding their efforts is crucial in fostering a sense of appreciation and boosting workplace morale 👥 However, implementing a sales commission strategy requires careful planning to ensure it's fair, understandable, and beneficial. We’re currently developing our method, designed to support our service techs yet uphold our commitment to customer satisfaction 👍 Stay tuned, and share your thoughts on how sales commission for service techs impacts your business. Excited to learn from all of you! 🚀 #ServiceTech #Sales #Commission #RewardingEffort #businessstrategy
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Is shrinkage part of your staff planning process? Shrinkage is a crucial metric for call center management because it directly impacts your center's overall efficiency and its ability to meet service level targets. If you need training and support on how to manage shrinkage effectively, contact Maventyz today at maventyz.com #shrinkage #staffplanning #WFM #callcentermanagement
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Business development strategist| Project administrator| Marketer I help industries build a structured business model and effective delivery of projects.
Have you ever fell a victim?? Lately, I've found myself in a habit of observing the customer relationship of small business owners. Within the week, I went to get my phone's charging port fixed. When I got there, the technician made me wait for about 5minutes before he turned towards my direction or say a word to me. A nice gentle man, offered me his sit after he noticed my presence. Still non of the shop attendants approached me. 30 mins later, an angry customer stormed in and made complains about the power bank he brought in for repair the previous day. He said the device was charging negatively but after he brought it for repairs it charged for a day and stopped working completely. What happened next came as a total shock to me. 😣 The phone technician boldly accused the customer of being a bad handler and asked him to get out of his work space. They went into a heated argument for some minutes. The customer said he was never going to return or advice anybody to bring thier device again to the technician. The technician showed a lackadaisical attitude, saying if God is for him no man can stand against him. Immediately I changed my mind about repairing my phone with him but decided to stay back to have a word. I asked how long he's been in business and he said 8months. I told him plainly he wasn't going to last in this business. Listen!! Don't use God to cover up a bad work, the earlier you see the competitive side of your business the better for you. Do everything you can to make your customers like and appreciate your work, this will make them KEEP you. It's still #SocialSaturday #SME #BusinessStrategist.
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Can someone educate me why exactly do we have a specific number of years requirement for every role? e.g. Looking for a Call Center Agent with 5 years experience. I mean why 5 years exactly? What about young blood with only a year's experience yet passion to outperform oldies? Won't he/she be a better fit? Why can't HR managers just waive off such absurd and rigid experience requirements? Why do they feel the need to hire an expert for every position? Where do they pull out such experience requirements from? I am interested in knowing.
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worst company and its services ever ! two of our ceiling fans have stopped working for more than 15 days now. I have raised a complaint on the 26th of June and I have called to remind them about the same thrice. no serious action is being taken.Manoj Meena you Atomberg Technologies company's customer service is the worst service provider, they tell you they have registered and will work in next 48-72 hours but 15 days is such a long time. keeping in mind the temperature in Mumbai one infant and toddler in the hours one fan is not functioning at all the other one is not registering the remote well. How do you expect us to live !! I want strict and immediate action. attaching complaint number for reference Dear ASWINI, Your case no. is 01139045. Our technician shall visit within 48 to 72 hrs. Please share the closing code on resolution: 985882. You can also track the status of case no. https://bit.ly/3eiVBps Team Atomberg Dear ASWINI, Your case no. is 01157685. Our technician shall visit within 48 to 72 hrs. Please share the closing code on resolution: 121284. You can also track the status of case no. https://bit.ly/3eiVBps Team Atomberg
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📢 Who should ask for a review at your company? EVERYONE! 🤩 Whether it's the foreman at the end of a job or the customer service rep on a service call, every interaction is an opportunity for a review. 🌟 Set up a system from the beginning to ensure customer reviews are a priority. 💯 Don't limit reviews to just job completions, think outside the box! 📞👥 Let's hear your thoughts on this! #CustomerReviews #CompanyCulture #ReviewSystem #CustomerInteraction #JobCompletion #ServiceCalls #SalesCalls
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