NETSCOUT’s Post

Great customer service should be the heart of banking service delivery. As competition is fiercer than ever, customer service is becoming an increasingly important factor in the banking industry, and offering excellent customer service is emerging as a valuable way for banks to differentiate themselves from their competitors. In yesterday's TheGuardian 📰 on Banker's section, I shared how bad customer experience will damage your reputation, kill any potential sales deals, and may lose your best performers. #customerexperience #customerservice #bankingindustry #banks #customersatisfaction

👉 The Future of Competitive Advantage in Banking and Payments - the new survey by Bottomline. How do you measure up in meeting customer expectations and in your digital payments transformation strategy? Answer 13 quick questions to get instant visibility on how your strategy and pain-points compare with your peers in banking and payments https://lnkd.in/dvtMjW3s Additionally, receive a personalized infographic and report summarizing the results ensuring you are one of the first to access the final report in October 2024. Take the survey now https://lnkd.in/dvtMjW3s

Did you know that 92% of consumers who received funds in real-time reported being very or extremely satisfied with their payout transaction time? Learn more about how merchants can leverage Open Banking for streamlined payouts and increase consumer satisfaction in our latest report in collaboration with PYMNTS. https://lnkd.in/gZX2qnhN #RTP #OpenBanking #RealTimePayouts #FedNow

Learn more about leveraging #openbanking for streamlined payouts and increased consumer satisfaction. #trustly #fintech #FedNow #RealTimePayouts #RTP

🎯 In the banking world of 2023, Beyond and Open banking initiatives are more important than ever to satisfy increasingly demanding customers. Yet, too often customer experiences are not met with existing initiatives. This results not only in customer expectations not being met, but also an increase in costs for the banks. This gap between the customer and banks prompted us, Sia Partners, to do a benchmark across European countries on this subject matter.  🌏 In the benchmark we pinpointed the gaps that exist between customer expectations and existing initiatives as well as they different business models used by the banks for their distribution. Find out how Sia Partners can help you successfully meet customers’ expectations in Open and Beyond banking! 

Customer satisfaction and instant payments go hand-in-hand! Learn more about this with a report done in collaboration with PYMNTS. If you are attending #money2020 in Vegas next week, drop by the Trustly booth to learn more!

🎯 In the banking world of 2023, Beyond and Open banking initiatives are more important than ever to satisfy increasingly demanding customers. Yet, too often customer experiences are not met with existing initiatives. This results not only in customer expectations not being met, but also an increase in costs for the banks. This gap between the customer and banks prompted us, Sia Partners, to do a benchmark across European countries on this subject matter. 🌏 In the benchmark we pinpointed the gaps that exist between customer expectations and existing initiatives as well as they different business models used by the banks for their distribution. Find out how Sia Partners can help you successfully meet customers’ expectations in Open and Beyond banking!