Consistency and dependability for your customers always. Respect their efforts and commit to grow your business. No shortcuts. Being dependable is more valuable than being talented or having a "unique" feature. Look at the brands that embody this dependability so competently - Apple, Toyota Motor Corporation, Procter & Gamble, LVMH Always make that last coffee for a customer - no matter the time. #BluestoneLane Bluestone Lane #amexbusiness American Express Business #education #business #growth #hospitality #retail
Major lessons can be learned from the feedback of your local customers. Nicholas Stone, Founder and CEO of Bluestone Lane, reflects on a memorable piece of customer feedback that impacts the way he operates his business to this day. Hear more #AmexBusiness insights from Nick and other business owners on the latest season of Business Class. Learn more: https://go.amex/9rZsJc
Absolutely love this perspective on dependability. -No shortcuts- speaks volumes. Consistency truly builds lasting relationships and trust. Kudos for emphasizing this essential value! 👏🔑
We could not agree more. Thank you for sharing your truth with us.
Great insights on the importance of dependability in business. It's true that lasting customer relationships are built on consistent performance and trust. Which of the listed brands do you think sets the best example for new businesses striving to build trust with their customers?
Agree with this. But also…hilarious caption translations of the Aussie accent.
Nice work Nicholas Stone
Great advice - you're only as good as your last interaction or our case, your last coffee made for a local! 💙