Ozzie Acosta’s Post

Operations lie at the heart of a fiber business. Increase your delivery capacity and improve customer experience by automating your operations. Learn more: https://hubs.ly/Q02wvXhc0 #fiberjourney #fibrejourney

Personal, competent & close: That’s how we understand customer support. Once the right equipment concept is in place, we ensure that this investment retains its value in the long run.

The energy in a contact center communicates one thing: move fast. How do we decrease our average handle time with a customer? How can we be more efficient in our operations? Check out a few tips on the blog!

The energy in a contact center communicates one thing: move fast. How do we decrease our average handle time with a customer? How can we be more efficient in our operations? Check out a few tips on the blog!

Value accounts for more than cost. In fact, true value sits at the intersection of your time, energy and money. So, what's the secret to true value? Exceptional customer service and here's why: https://bit.ly/4aXPIsY #customerservice #GPSsolutions #GPStracking

💡 Text Messaging Tips for Utility Companies! Utility managers, learn 5 strategies to enhance your customer service, outage notifications, and more with text messaging.

From streamlining call management to enhancing customer service, a virtual PBX solution can help you scale operations efficiently, and deliver exceptional customer service—all while staying cost-effective and flexible. Learn more 👇

For Telcos aiming to minimise truck rolls and ensure installations/fixes are completed successfully on the first attempt, ultimately reducing costs and enhancing customer satisfaction, this is a must-watch! Techs on the move need info at their fingertips. Learn how Salesforce Field Service brings data to life, reducing truck rolls & downtime. Join our webinar for insights & innovation demo!

The landscape for utilities and their customers in the power allocation space is heavily regulated. Minimum load requirements, contested rights, and myriad other issues must be understood — and handled effectively — to achieve the desired results. In this video, Partner William Droze and I briefly examine the regulatory and circumstantial factors that play a role in customer choice, and whether utilities should compete for a load.

From streamlining call management to enhancing customer service, a virtual PBX solution can help you scale operations efficiently, and deliver exceptional customer service—all while staying cost-effective and flexible. Learn more 👇