14 anonymous Reddit users just gave Aglide a serious reality check. Recently, the topic of SAML and the SSO tax came up on r/sysadmin - a community of 900,000 IT professionals. Aglide was mentioned, and that drew Redditors to our website. They were not impressed. “Man. That website is completely devoid of any details. I hate companies like that… [I am] immediately sceptical that [they] have, in fact, solved this issue... Cut the marketing crap and tell me what it actually does” The website I designed (and was proud of) got absolutely slated. Being the vain founder I am, this stung. But, this was something we really needed to hear. Aglide is solving an old problem, with a new technology. We’ve been so focused on improving our technology and satisfying our customers, that we forget that the face of Aglide is our website, not our product. However, there is a silver lining. The point these Redditors are trying to make is that Aglide is too good to be true: “If [Aglide] has solved that issue, that is very significant… I'd absolutely love to find that [Aglide] created some sort of voodoo that solves this problem. I can say, with confidence, that we have indeed created some sort of Voodoo - we just need to do a better job communicating it. So, people of r/sysadmin, we've heard your feedback loud and clear, and can't wait to show you the new and improved Aglide website. P.S. Thank you to all the Reddit users for keeping us grounded 🙌
Dude that hurts but how could one get more valuable feedback? No BS at all.
Thanks for sharing. Dint know a term like SSO tax even existed. 😀
Love this! From experience, harsh anonymous feedback is usually the best (if you allow yourself to take it on board haha)
Patrick D. McGuckian super interesting product, my customers are mid market and wrestle with this problem constantly. Can you give me a demo and maybe we could find a partnership opportunity here!
It's great to see a founder taking feedback to heart and using it to make real improvements. Clear communication and transparency are so important, especially in tech where skepticism is common. Your commitment to enhancing Aglide's website to better showcase what you do speaks volumes. Can't wait to see the new site and learn more about the innovative solutions you’re offering. Kudos for turning criticism into a positive change!
CTO Aglide (YC S23) | SSO without SSO Tax
1moPOV: you're an Aglide customer using our voodoo tech