Pete Mauro’s Post

I got 15 customers to provide weekly feedback. Here’s how: 1. Set up an initial 1:1 feedback session 2. Ask questions that involved them in solving their own problems 3. Built a meaningful relationship 4. Made sure they realized the importance of their feedback 5. Ask them “would you mind if we do this weekly or bi-weekly?” 9 times out of 10, the customers I spoke with said “yes! Absolutely” This is how you work with your customers to make customer-informed decisions. The outcome? Easier decisions. Less guessing. Better product-market fit.

🌟 If you are having trouble rallying your team around a common goal... Here is how a compelling vision can serve as your team's North Star 👇 🌟 #VisionaryLeadership 1. Ultimate Goals It's my firm belief that any vision worth pursuing should inevitably lead to three outcomes: enhanced customer satisfaction, company growth, and employee well-being. These aren't conditions; they're the ultimate objectives. 🌟 #TrueNorth 2. Vision & Team Mission Your vision should act like a guiding star, leading your team through thick and thin. It should reflect your company culture and embody your team's reason for existence, enabling you to seize the best of every moment. 🧭 #MissionFocused 3. Translating Vision into Objectives Once the vision is set, break it down into measurable objectives. Team objectives, individual objectives. Regularly check these metrics to make sure you're aligned with your vision. 🎯 #ActionableVision 4. Review and Reiterate Bring back the vision in your monthly and quarterly reviews. Start your meetings by reminding everyone WHY you're all doing this. It's not just about key metrics; it's about working towards a future worth striving for. 🚀 #Motivation If you like this content 🔔Follow and 📣Subscribe to the newsletter (link in bio)

🚨Universal Problem🚨 Your company's bad at partner co-selling. You know it. I know it. 💣 We've given away the answers and provided a visual of 🚀THE ONLY ROADMAP YOU'LL EVER NEED🚀 to nail and scale your Nearbound strategy in just 14 minutes of frameworks and content. OMG! 14 minutes?! lol -- Don't be lazy. Video: https://lnkd.in/ejqKmB9K If you're a CRO, Sales Leader, Partner Pro, or in Sales Enablement, this is a MUST 👀

It's not enough to encourage customers to share their experiences and opinions. Make sure you take the time to respond to feedback. Good reviews? Thank your customers and celebrate the success with your team. Negative reviews? Empathise with the customer's concerns. Respond promptly, acknowledging their feedback and assuring them that you take their experience seriously. Learn to turn good into great and bad into better! We're here if you need any help with that! [email protected] #customeropinion #feedback #reviews

⭐ Feedback Friday: "a can do attitude" ⭐ We love sharing feedback. Here's what one of our customers recently had to say about our team's amazing "can do attitude" 🔽 You can read more of our customer testimonials by clicking the link 👇👇 https://lnkd.in/eDEn4Kbn #feedbackfriday #customersatisfaction #feedback

To Infinity and Beyond! One, I love Toy Story. Two, this is exactly how I feel when I am diving into key initiatives for a customer and building out strategic plans. Here is what I found: Digging Deeper Uncovers Hidden Gems: Surface-level conversations are great, but they don't always reveal the whole picture. By asking probing questions, we can unearth underlying challenges and opportunities for our customers. Tailored Solutions = Better Outcomes: The more we understand a customer's specific needs and goals, the more we can tailor solutions that deliver real value. "Tough" questions pave the way for strategic recommendations and maximized impact. Building Trust Through Transparency: Sometimes, asking tough questions can be perceived as confrontational. However, it demonstrates our genuine desire to understand their situation and navigate any challenges together. Transparency fosters stronger, more trusting relationships. Sharpening Our Proactive Muscles: By proactively identifying potential roadblocks, we can help customers avoid them altogether. "Tough" questions become a preventative measure, ensuring our customers are set up for long-term success. Go ahead and explore places you have never been! #csm #growthmindset #strategicpartnership

Your next visit will be even more memorable as we eagerly await your return. https://lnkd.in/dqz3Khqy #customerservice #customerexperience #feedback #guest #customerreview #reviews

Let's start by listing out all the tasks you need to complete, and then we can categorize them based on the sheet. Once we have everything organized, it will be easier for you to stay focused and on track to complete each task efficiently. Let me know how I can assist you further with this process! If it helps you kindly share the feedback……

Closing feedback loops is not some bonus thing you do to go the extra mile. Here are 5 benefits of closing feedback loops: 1/ Increase new feature discoverability & adoption 2/ Build trust with internal customers and stakeholders 3/ Improve engagement and net revenue retention (NRR) 4/ Get more feedback from customers for the next iteration 5/ Re-open lost sales opportunities (Shipped a new integration? Great! That's a new "reason to reach out" that your sales team can leverage) What did I miss? James wrote a value-packed article on building effective feedback loops. Link in the comments 👇