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What knowledge do I need to get a entry level IT support position?

The Product Support Engineer is a technical expert dedicated to providing assistance to customers, both domestic and international, who use XCALLY solutions. The mission of the Product Support Engineer is to ensure an exceptional customer experience by providing fast, efficient, and high-quality technical support. This role is crucial because it is responsible for resovlling technical problems in a timely manner and ensuring that every customer can take full advantage of the potential of XCALLY solutions. A Product Support Engineer is: 1) a Technical Issues Detective because he listens carefully to customer needs, analyzes problems, identifies causes and proposes effective solutions, keeping end-user satisfaction high; 2) a Technical Mediator because he can communicate effectively with both users and other technical areas of the company and is able to provide comprehensive support and solve customers' most complex challenges; 3) a Technology Solutions Navigator because in addition to having an in-depth knowledge of the company's services, he also has a solid understanding of networking and web applications and other related technologies, including Asterisk, MYSQL, and Linux that enable him to deal with a wide range of situations. Do you fit this description? Apply now for the open position of Product Support Engineer: https://bit.ly/3S6RmR2 #XCALLY #XCALLYpeople #team #tech #job #software #customerexperience #customersatisfaction #hiring

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what a Technical Support engineer do? A Technical Support Engineer is responsible for providing technical support to clients in person and remotely. Giving such assistance means that it's all about solving problems from the moment they call the customer service line until the caller's issues are resolved.

#hiring Technical Support Team Lead, Minneapolis, United States, fulltime #jobs #jobseekers #careers #Minneapolisjobs #Minnesotajobs #ITCommunications Apply: https://lnkd.in/grjNf5YZ The Technical Support Team Lead oversees and manages a team of technical support professionals who provide hardware and software technical support to customers, internal users, and internal IT support functions. This role involves a combination of technical expertise, leadership skills, and customer service best practices to ensure efficient and effective resolution of technical issues, as well as overseeing the provisioning, fulfilling, and shipping of hardware orders and supporting internal IT needs.Team LeadershipLead, mentor and coach a team of technical support specialistsSet performance standards, monitor progress and provide feedback to team membersFoster a positive and collaborative team culture that promotes excellence in serving customersTechnical ExpertiseDevelop and maintain an in-depth knowledge of Skykit hardware and software products and solutionsAssist team members in troubleshooting complex technical issuesStay up-to-date with industry trends and emerging technologiesManage ServiceCloud workflow and ticket processingCustomer SupportRespond to escalated customer inquiries and issues, ensuring timely resolutionHandle complex technical problems and guide team membersCollaborate with other departments to improve overall customer experienceProvisioning and Hardware FulfillmentOversee the provisioning of hardware and software resources for customers and internal users and ensure accurate and on-time fulfillmentMonitor and track hardware inventory levels and coordinate with Product and Accounting to prevent shortages or overstock situationsShipping & LogisticsManage the shipping and logistics process for hardware orders ensuring timely delivery to customersMaintain shipping and tracking systems for hardware ordersCollaborate with shipping vendors to minimize shipping costsInternal IT SupportOversee and provide IT support to internal teams, assisting with troubleshooting and problem resolutionProcess ImprovementIdentify and implement improvements in technical support, provisioning, fulfillment and IT internal processes and proceduresContinually streamline workflows to enhance efficiency and productivityMonitor and analyze support metrics to identify areas for improvementDocumentation & TrainingMaintain and ensure documentation is up to date for hardware and software support, provisioning, fulfillment, and internal IT support proceduresProvide training and knowledge-sharing sessions to team membersEnsure team members have access to the necessary resources and toolsReporting & CommunicationPrepare and present regular reports on team performance, provisioning, fulfillment of key metricsAssist in forecasting support needs, hardware orders, internal IT requirements, and resource allocation

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