🚀 OLX Leads Enterprise Change with Systemic HR™ 🚀
In today's fast-paced and ever-changing business environment, OLX is moving towards systemic HR, driving change agility for the enterprise. 🌍
As a global e-commerce marketplace, OLX has navigated significant disruptions, including the pandemic, geopolitical conflicts, and massive business changes, while managing rapid growth and workforce fluctuations. From 3,000 to nearly 11,000 employees and back, OLX's journey is a testament to the power of strategically reinventing HR.
🔍 Key Challenges:
- Managing rapidly changing business needs during market shifts.
- Supporting employee engagement amid drastic changes with a decentralized, fragmented HR function.
- Responding to external shocks like the pandemic and the Russia-Ukraine war.
💡 Strategic Solutions:
- Globalization, not centralization: Streamlined and consolidated all HR processes, balancing local needs with enterprise requirements. Notably, HR was the first function to do this.
- Data-Driven Decision Making: Built new analytical capabilities to drive a culture of data-based decision-making and falling in love with the problem.
- Agile, Problem-Based Teams: Leveraged agile teams to rapidly develop solutions, including training for new managers, an internal mobility program, and an AI agent, breaking down silos between HR functions.
📈 Results:
- Strengthened and scaled HR functions amid disruption and dramatic employee growth.
- Consistently improved employee engagement and retention despite massive change.
- Developed agile capabilities to rapidly address emerging issues.
Manjuri Sinha, Vice President of Talent Success and DEI, highlighted the importance of understanding the root cause of problems and identifying holistic solutions before jumping into action. This approach has led to a significant increase in employee engagement, even during challenging times.
Shlomit Gruman- Navot, former Chief People Officer, emphasized the need for flexibility and patience in managing transformation, stating, "Change is messy in the middle and beautiful in the end."
OLX's journey towards systemic HR is a powerful example of how organizations can thrive amid uncertainty by reinventing the HR function. Their story is a reminder that with the right vision, leadership, and agility, businesses can navigate even the most turbulent times successfully.
Kudos to the OLX team for leading by example and setting a new standard for HR excellence! 👏 Thank you for sharing your story with us.
#HR #Leadership #EmployeeEngagement #AgileHR #SystemicHR #Transformation #OLX The Josh Bersin Company Josh Bersin Christoph Bonert
Student at Visvesvaraya Technological University
1moBest of luck!