Introducing Counselor Copilot 💬
We’re excited to feature a fantastic RAG project that is simultaneously 1) socially impactful, and 2) a great reference for using advanced RAG as a copilot and not as a naive chatbot.
Counselor Copilot is a real-time assistant for crisis counselors working for the Trevor Project, aimed at helping LGBTQ+ youth who are contemplating suicide.
A key insight here is that the counselor is ultimately responsible for conversing with the patient, but there can be a copilot agent working in the background that is able to fetch context, surface suggested replies, and perform a variety of different actions such as escalate to supervisor, perform web search, and send emails.
This is a different experience from the standard RAG chatbot flow, and allows a lot more UX creativity 🎨
Check out the blog post 💫: https://lnkd.in/gXGWPx5j
Repo: https://lnkd.in/gKbwxKTc
A huge shoutout to the authors: Riya Jagetia, Tarun Malik, Divija Naredla, Sharon Tan, Zehra Rizvi, Amanda Piyapanee - congrats on being one of the top winners at our recent LlamaIndex hackathon!
Instructional Designer | Leading with curiosity and creativity
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