PolyAI’s Post

Thanks to Judy Khan Shaw and the NYSE Floor Talk team for having our CEO & co-founder Nikola Mrkšić on for a chat about the state of our humble company, and the future of voice AI in CX.

🧠 In this week's episode of Deep Learning with PolyAI, Damien and Nikola discuss the evolution and significance of small language models (SLMs). With the recently released Microsoft Phi models and Apple Intelligence on the horizon, do you think smaller, more efficient AI models will become the norm, or will large language models (LLMs) continue to dominate? 👀 Check out the full episode here: https://lnkd.in/eDVZVvZN #SmallLanguageModels #SLMs #DeepLearning #LLMs

We're a finalist in the 'best use of AI' category at this year's Skift Idea Awards 🙌! The awards recognize impactful and inspiring projects from brands, agencies, and tech companies that solve traveler challenges, inspire change, and define the future of the travel industry 🛫 🌍. Find out how you can delight passengers with a customer-led voice assistant: https://bit.ly/3A8lwNH #SkiftAwards #AI #VoiceAI

Have you watched the latest episode of Deep Learning 🧠? From AI-generated content to the intricacies of voice AI and deepfake technologies, our hosts Damien Smith and Nikola Mrkšić offer practical tips on distinguishing real from fake. 👀 Watch the full episode here: https://bit.ly/3WQNYgc #DeepFake #Voiceai #AIGenerated #DeepLearning

Implementing voice AI in your contact center is an essential step to staying competitive and delivering effortless customer experience at scale. Before you build your voice assistant, it’s important to take stock of where you are today 📍. The following exercises will enable you to develop a voice AI strategy that aligns with your current state and your future vision 🔮. #VoiceAI #AIImplementation #ChangeManagement #CustomerData

Understanding the difference between ASR biasing and bias in ASR can help create more effective and accurate phone experiences and improve the overall user experience in phone-based conversations 📞. Check out our latest blog, "Automatic speech recognition (ASR) biasing vs bias in ASR" 🥊 https://bit.ly/3SB0lKM #VoiceAI #ASR #ASRBiasing

2024 is truly the year that AI entered the mainstream, with more companies setting strategic goals around AI usage. Join us on Thursday, November 14th, as we take a realistic look at how AI is already transforming contact centers and offer practical advice from contact center and CX leaders who have been where you are. Save your spot 👉 https://bit.ly/3XG0TSW #PolyAIVOX2024 #AI #VoiceAI

We've solidified a Strategic Collaboration Agreement with our partners at Amazon Web Services (AWS), and we're telling the world about it.

Have you watched the latest episode of Deep Learning 🧠? In this episode, Damien Smith and Michelle Schroeder discuss: ↗️ The evolution of consumer expectations ✅ Successful and unsuccessful implementations of automation ❌ 🤝 How societal acceptance of automated solutions is changing. Tune into "Automation IRL" for a fascinating conversation about the future of automation and its impact on our daily lives. 🎧 https://bit.ly/4caF9SF #Automation #DeepLearning #PolyAI

We're back with another episode of Deep Learning 🧠! From political campaigns inundating platforms with AI-generated content to the intricacies of voice AI and deepfake technologies, Damien Smith and Nikola Mrkšić offer practical tips on distinguishing real from fake 🔎. Learn how pronunciation differences, odd question prompts, and latency can help you identify AI bots posing as human callers. 👀 Watch the full episode here: https://bit.ly/3A5qUBb #DeepLearning #DeepFakeTechnology #VoiceAI #AIBots