How did Eleven Madison Park (EMP) restaurant in New York City become the #1 restaurant in the world? The key ingredient was...
Human connection.
Will Guidara chronicles his fascinating story about how we created the world's best restaurant in his new book, Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect.
"Hospitality is a dialogue, not a monologue," writes Guidara. Which is why EMP did away with menus (monologue from the restaurant) and instead had their waiters and waitresses connect with each customer individually about what they wanted to eat (dialogue).
Seem unreasonable?
That's the point.
#humanconnection #connectionmatters #beconnectable
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