Rachel Kavanagh (ACIM)’s Post

On 30 January at 11am GMT tune in to the webinar 'Re-imagining customer communications: delivering effective customer journeys in energy and water.' Discover how utilities can develop an engagement strategy that manages the pressures of both rising costs and the climate transition.

On 30 January at 11am GMT tune in to the webinar 'Re-imagining customer communications: delivering effective customer journeys in energy and water.' Discover how utilities can develop an engagement strategy that manages the pressures of both rising costs and the climate transition.

Totally agree with John "My message to water companies is simple – put transparency first." - John Edwards - UK Information Commissioner  💧 The Information Commissioner's Office has made it clear about it's requirements for water companies (such as Thames Water, United Utilities and Wessex Water) to communicate much more clearly with their customers (about not so clear water). #CustomerCommunications doesn't need to be a sh*tty experience. Our customer engagement solution currently provides easy, two-way communication for many utility providers - making it simple for them to reach their customers at scale at a moments notice. You can learn more on our utilities page: https://lnkd.in/eGX5ychE. Check the full article from the ICO here: https://lnkd.in/enyq8Qup

Technology empowers us to face customer problems head-on. Swipe through this post to see six ways we put technology to work across our operations. #OilfieldTechnology #WaterManagement #OilfieldChemistry

👥 Customer Trust is Everything. Climate Active certification builds trust and loyalty. Customers want to support businesses that care about the planet. Is your company ready to step up? 🌿🤝 #TheCNAgency #ClimateActive #CustomerLoyalty #Sustainability

Behavioral change plays a critical role in shifting customer behaviors to achieve sustainability and operational goals, but what is meant by behavioral change? Ultimately, it’s about transforming the way customers interact with your utility to spark a change in how individuals consume and interact with energy to drive progress. Read our latest blog post addressing this topic, featured by the Utility 2030 Collaborative (U2030): https://ow.ly/QeEe50QsAt7

Save the planet and get more reviews: Plant a tree every time a customer places a review. I'll include a link to the workflow template in the comments 👇

Losing customer trust due to digital incidents? Find out how automated incident response could revolutionize your operations in the latest PagerDuty study.

Embark on the Evolution of Smarter Communication!   As utility companies embrace digital communication channels, the integration of data analytics and automation further optimizes strategies.    The result?    Enhanced customer service, improved operational efficiency, and heightened customer engagement.    In this evolving landscape, staying attuned to the latest communication trends is not just an advantage but a necessity for utility companies seeking to remain competitive. In the age of smarter digital communication, it's not just about keeping up; it's about unlocking a world of possibilities. Elevate your connection, stay connected, and watch your customer relationships flourish!   Connect with our team to know more - https://lnkd.in/g7FFdCtc    #DigitalInnovation #CustomerExperience #CustomerEngagement #NextGenCommunication #StayConnected

The landscape for utilities and their customers in the power allocation space is heavily regulated. Minimum load requirements, contested rights, and myriad other issues must be understood — and handled effectively — to achieve the desired results. In this video, Partner William Droze and I briefly examine the regulatory and circumstantial factors that play a role in customer choice, and whether utilities should compete for a load.