It was a privilege to address the NGPA inside program here at Dell this week. Live in Hopkinton, MA and via zoom to Round Rock, TX and more. With my previous experience as a customer before arriving at Dell it was my goal to add additional perspective of what that field partnership looks like.
The message was simple, but here was my take on it:
Lead with Empathy: Empathy isn’t just a buzzword, it’s the cornerstone of exceptional customer experiences. When we put ourselves in our customers’ shoes, we gain insights that go beyond surface-level interactions. Every customer has unique needs, emotions, and pain points. By actively listening and understanding their perspectives, we build trust and loyalty.
Be Curious: Curiosity fuels growth. Let’s remain curious about our customers’ industries, challenges, and aspirations. Ask questions, seek to understand, and explore innovative solutions. Curiosity drives us to uncover hidden opportunities and deliver tailored solutions that truly make a difference.
Execution: Ideas are powerful, but execution is where the rubber meets the road. Whether we’re solving complex problems or implementing new strategies, let’s execute with focus. Our commitment to excellence ensures that our customers receive top-notch service. Remember, execution isn’t just about getting it done; it’s about delivering.
Thank you Greg Ring for partnering on the session and thank you Joe Pingitore for the opportunity.
#ngpa #presales #onena #mentor #payitforward #iwork4dell
Business Development Manager @ Codebase | Sales, Account Management
1moHeartiest congratulations 🎉🎉 Ranjith Vizhakkat sir