SCOOP for Barron's: Citi's wealth management business is struggling to deliver even its most fundamental services efficiently, prompting a “deterioration” in client trust, according to details from an internal audit reviewed by Barron’s. The previously unreported results of a review the bank conducted with consulting firm EY this year show Citi’s wealth management arm is lagging behind competitors in core parts of the business. The report pinpointed issues ranging from a “cumbersome” account-opening process and a disorganized system for managing client information to a workforce that is not as lean as some competitors—even after sweeping job cuts. “Wealth is a core pillar of Citi’s strategy. Our leadership team is going deep to transform the business by putting strong programs in place and uncovering opportunities to improve,” a Citi spokesperson told Barron’s on Tuesday. A ton of details in here about this review. Please keep sending me feedback and tips at [email protected]!
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3wRebecca Ungarino sounds too familiar, 😊 across the globe and big banks -