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We often talk about feedback and failure demand. However, complaint management within the public sector is slowly becoming a key topic.💬 In 2017 we launched CaseTracker - the complete complaint management software for the public sector. Since then we have worked with various local government organisations to adjust and improve it. The platform now includes complaint management, comments & compliments, adult and children's social care, MP & councillor enquiries, FOI, EIR and SAR requests, and more! 🌟 We will be sharing more customer stories related to CaseTracker soon, but in the meantime, if you would like a free demo of the platform please click here: https://lnkd.in/ewksNnZk #complaintshandling #publicsector #localgov
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Excellent episode to learn more about submission of AI/ML software to regulators
- Emphasizing Real-World Testing and Data Accuracy in Software Validation For full episode check:https: //https://lnkd.in/eqTsrcjp Monir El Azzouzi Richie Christian #easymedicaldevice #medicaldevice #regulatorycompliance
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💙 It's always best to hear feedback from customers, whether it's good or bad! 💡 FinanceKey's Account Validation module ensures the intended beneficiary's details are correct, providing connectivity to multiple validation schemes, and automatically selecting the appropriate rail based on country/BIC code (or other predefined criteria) Here’s some feedback we received from one of our customers using our Account Validation module: 🛠️ “𝘐 𝘳𝘦𝘢𝘭𝘭𝘺 𝘭𝘰𝘷𝘦 𝘵𝘩𝘦 𝘵𝘰𝘰𝘭, 𝘷𝘦𝘳𝘺 𝘶𝘴𝘦𝘳-𝘧𝘳𝘪𝘦𝘯𝘥𝘭𝘺, 𝘷𝘦𝘳𝘺 𝘧𝘢𝘴𝘵.” 🤝 “𝘞𝘩𝘢𝘵 𝘐 𝘭𝘰𝘷𝘦 𝘳𝘦𝘢𝘭𝘭𝘺 𝘪𝘴 𝘵𝘩𝘦 𝘤𝘰𝘯𝘵𝘢𝘤𝘵 𝘸𝘪𝘵𝘩 𝘵𝘩𝘦 𝘵𝘦𝘢𝘮; 𝘸𝘩𝘢𝘵𝘦𝘷𝘦𝘳 𝘪𝘥𝘦𝘢𝘴 𝘸𝘦 𝘩𝘢𝘥 𝘸𝘦𝘳𝘦 𝘥𝘦𝘷𝘦𝘭𝘰𝘱𝘦𝘥.” ⚡ “𝘞𝘦 𝘩𝘢𝘥 𝘵𝘩𝘪𝘴 𝘦𝘳𝘳𝘰𝘳, 𝘪𝘵 𝘸𝘢𝘴 𝘮𝘦𝘯𝘵𝘪𝘰𝘯𝘦𝘥 𝘪𝘯 𝘰𝘶𝘳 𝘛𝘦𝘢𝘮𝘴 𝘤𝘩𝘢𝘵, 𝘢𝘯𝘥 𝘧𝘪𝘹𝘦𝘥 𝘪𝘮𝘮𝘦𝘥𝘪𝘢𝘵𝘦𝘭𝘺.” 🔄 “𝘞𝘪𝘵𝘩 𝘵𝘩𝘦 𝘩𝘦𝘭𝘱 𝘰𝘧 𝘵𝘩𝘦 𝘴𝘰𝘭𝘶𝘵𝘪𝘰𝘯, 𝘸𝘦'𝘷𝘦 𝘣𝘦𝘦𝘯 𝘢𝘣𝘭𝘦 𝘵𝘰 𝘪𝘮𝘱𝘳𝘰𝘷𝘦 𝘰𝘶𝘳 𝘱𝘳𝘰𝘤𝘦𝘴𝘴𝘦𝘴” Interested in hearing more on our Account Validation module? Contact us🔑 #CustomerFeedback #AccountValidation #RealTimeSuccess
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Your Personal Finance Coach and Motivational Speaker | IRDA Certified | NISM Certified Mutual Fund Distributor | YouTube Influencer | 12k + Followers
Don't miss this Important UPI update before 25th June, 2024 STEPS TO UPDATE YOUR EMAIL ID: Register for email to receive all the UPI transactions Step 1: Click on https://lnkd.in/gyF53zr2 Step 2: Enter registered mobile number Step 3: Identify using DoB or PAN or Customer ID and click on Get OTP.
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NRMA implemented Complaints Pro in 2012 to address a few key issues in their Complaints Management process: 🔸Antiquated Complaints and Feedback systems that had poor reporting 🔸No easy to use Reports and Dashboards platform 🔸All Complaints and feedback that was captured were sent via email to a member relations email inbox. This had to be manually copied into the existing systems! Complaints Pro was implemented in 6 weeks to resolve the pain points. 186 users and 300 call centre agents were onboarded. The results were EPIC ... Click through to read how it went (link in comments)
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🚀 Simplify Complaint Management in the Public Sector with CaseTracker: ✅ Capture ⇢ Process ⇢ Respond ⇢ Manage ⇢ Report ⇢ Improve Learn more: https://lnkd.in/ewksNnZk After talking with various organisations, it’s clear that the public sector is struggling with rising complaint volumes and insufficient software and staff shortages to handle them efficiently. Check out the video below to see how CaseTracker can help! #complaintmanagement
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✔️Review turnaround is near real-time ✔️Automated transcriptions ✔️Redaction available for sensitive information ✔️Sentiment analysis #CallCriteria #CallCenter #ContactCenter #CallCenterSolutions #ContactCenterSolutions #QualityAssurance #CallCenterLife #CallCenterProblems #CallCenterBoss
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Complaints Pro is the Complaints Management software that keeps you 100% compliant to ASIC RG 271 at all times. So, when it's time for IDR reporting, your ASIC Regulatory Report extract is prepared in JUST ONE CLICK. Avoid your internal compliance team having to spend crazy amounts of time, money, and resources - just to clean up your system’s non-compliant data... And then having to convert said data into ASIC's very specific format for every ASIC regulatory report. 🔑 With Complaints Pro, you'll just hit the ‘Generate Report’ button and all of your information gets extracted as per ASIC’s requirements. From there, you can rest assured that your data is compliant, because Complaints Pro's RG 271 smart processes ensure that non-compliant data CANNOT go into the system. EVER. Click to see how it works: https://lnkd.in/gQJQy4pX
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✨ Innovating for customer excellence Together with our partners at BPL we are launching an industry-first collaboration to transform how we share enquiry data between #brokers and underwriters. Currently, #underwriters spend a lot of time ensuring flawless data entry. While critical, it can be more efficiently managed through digital #innovations, freeing up time for our underwriters to add more value for our clients. Using end-to-end API integration via Whitespace Software from Verisk brokers and underwriters can now push enquiries to each other via a secure, #digital platform. We want to offer safer and faster options, and free up precious time for our core purpose – meeting our customers’ needs and expectations, so they can trade with confidence. ➡️ Find out more about our partnership here: https://ow.ly/Zx6M50Sm8b2 #AllianzTradeForMultinationals #TradeWithConfidence #DigitalInnovation
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