Bojangles speeds ahead with drive-thru AI #Technology Read more ⬇️
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"SoundHound, an early leader in the space, said that its AI can take more than 90% of orders without requiring human intervention; the typical accuracy rate for humans is between 80% to 85%. SoundHound also said that its AI can speed up drive-thru lanes by roughly 10% because it can process orders faster. Plus, AI tries to upsell customers every order, raising average check size." 📈 📰 Read more about why restaurants are investing in #VoiceAI from Amelia Lucas in CNBC: https://lnkd.in/enTsgwTN
AI drive-thru ordering is on the rise — but it may take years to iron out its flaws
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HR Transformation Leader | Architect | Program Manager | Ex- Deloitte | Oracle Certified Professional
Amidst all the current buzz around artificial intelligence, this article highlights an intriguing perspective on the challenges of AI adoption, particularly in the retail sector.
AI drive-thru ordering is on the rise — but it may take years to iron out its flaws
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AI is no doubt the hottest topic in the restaurant world currently! 🔥 🚒 🍔 Even though some major players like McDonald's have temporarily stepped back from AI, the issue may simply be not having the right vendor. SoundHound AI, a trailblazer in voice AI technology, could be the perfect solution. Our in-house tech autonomously handles over 90% of orders, outperforming the typical human accuracy rate of 80-85%. This means faster, more accurate service and a 10% boost in drive-thru speed due to quicker order processing. Plus, SoundHound’s AI is designed to upsell with every order, increasing average check sizes. 📈 For brands grappling with their current AI vendors, SoundHound AI offers a reliable and effective alternative. ✅ Want to join the automation revolution with us? Let's chat 🗨
AI drive-thru ordering is on the rise — but it may take years to iron out its flaws
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McDonald's Axing AI Drive-Thru Test. Sometimes, the most valuable lessons come from failure rather than success, particularly in the realm of technology. The journey to perfecting an AI-based drive-thru solution may encounter setbacks, but each failure paves the way for crucial insights that shape future developments. Success in AI hinges on the strategic utilization of this potent tool, emphasizing the importance of application over the technology itself. Explore this insightful article from VSMD for more on navigating the evolving landscape of AI. https://lnkd.in/dZGv83PC
McDonald’s Axing AI Drive-Thru Test
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AI isn’t just transforming the tech sector; the food industry is also jumping on board this red-hot trend! From self-checkout kiosks to AI-driven drive-thru lanes, the integration of artificial intelligence is reshaping the food industry experience. Amidst consumer shifts due to food inflation, the industry is leveraging AI to cut labor costs and offer competitive prices on products. #ai #artificialintelligence Australian Retailers Association (ARA)
How AI and automation will reshape grocery stores and fast-food chains
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Senior Director of Marketing - Driving Digital Transformation, B2B Strategy, ABM, SaaS revenue generating demand generation
AI isn’t just transforming tech—it’s revolutionising how we eat. From self-checkout kiosks to AI-powered drive-thrus, the food industry is embracing innovation to cut costs and enhance customer experience. Grocery giants and fast-food chains alike are investing billions in AI, aiming to lower prices and boost efficiency. This shift isn’t just about tech—it’s about staying competitive and keeping customers happy in a challenging economy. Here's an insightful article and video on how AI is reshaping the future of food! #AI #FoodTech #Innovation #CustomerExperience #FutureOfWork
How AI and automation will reshape grocery stores and fast-food chains
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Comcast Business Enterprise Solutions *** Your customers and employees are the life force of your business, give them the best and most secure experience. Comcast Business Powering Possibilities
Some fast-food giants are experimenting with AI for drive-thru ordering to boost efficiency and accuracy. Cutting edge AI and tech for improved customer experience in food service. AI technology promises to streamline order processing, reduce wait times, and improve overall customer satisfaction. Despite the potential, companies face challenges such as technical glitches and privacy issues. The success of these trials could lead to widespread adoption of this tech. #iworkforComcast #ArtificialIntelligence #FastFood #FoodIndustry https://lnkd.in/gQvQaGWF
Trending in my industry : AI drive-thru ordering: McDonald's, Yum, Wendy's test tech
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McDonald's kills AI drive-thru ordering after snafus McDonald's is killing its experiment with AI drive-thru order handling — at least for now — after social media reports of bizarre mistakes. Why it matters: The fast-food giant was betting on AI as a way to simplify and expedite the drive-thru experience. Driving the news: The company on Monday confirmed it's ending the test. The "automated order taking" (AOT) system started in 2021 was a partnership with IBM. It was in place at more than 100 locations, Restaurant Business reported. Friction point: Customers had reported a slew of AI ordering blunders. One posted video of the system incorrectly believing she'd ordered hundreds of dollars of chicken McNuggets, the Today Show reported. In another case, a customer was given an ice cream cone topped with bacon, the New York Post reported. Yes, but: McDonald's isn't altogether abandoning the idea of AI ordering. "As we move forward, our work with IBM has given us the confidence that a voice ordering solution for drive-thru will be part of our restaurants' future," McDonald's said in a statement. "We see tremendous opportunity in advancing our restaurant technology and will continue to evaluate long-term, scalable solutions that will help us make an informed decision on a future voice ordering solution by the end of the year." IBM did not immediately respond to a request seeking comment. The bottom line: The snafus call into question whether AI is ready to handle certain everyday human tasks. https://lnkd.in/df25gzA8
McDonald's is killing its AI drive-through experiment
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Check out this article about Thrifty AI. I had a great afternoon talking with one of their founders Harsh Jha. In India, they have made significant strides in the Quick Service Restaurant (QSR) industry 🍔🤖. Their pioneering innovation involves AI-powered Artificial Humans, designed to automate food ordering processes 📱🤵♂️, thereby eliminating the need for traditional cashiers 👨💼➡️🤖. This state-of-the-art solution promises to revolutionize the way customers interact with fast-food establishments, making the dining experience more efficient and customer-centric 🍟💡. Interestingly, according to Gartner, 65% of customers prefer to order from a kiosk versus a cashier if the lines are of equal length. Also, Harsh was kind enough to talk about his learnings from building and deploying Digital Humans - we discussed microphones, operating systems, LLMs and open-source models, noise cancellation software, and a series of use cases that I think would be great in Australia 👀 . Ricky Sydney Harsh Jha
Thrifty Ai innovates Ai powered Artificial Humans for transforming the QSR Industry
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Check out this insightful article from CIO Dive on the importance of AI and automation for efficiency and long-term business success. At DocuPhase, we’re proud to drive our customers' digital transformation journeys in the CFO's back office. By integrating AI and AP automation, we’re not just enhancing business operations—we're also driving greater efficiency and smarter decision-making. Ready to begin your digital transformation journey? Learn how DocuPhase can help ➡️ https://www.docuphase.com/ #digitaltransformation #apautomation #ciodive
KFC, Taco Bell parent company expands AI efforts amid broader transformation
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