After an amazing 19.5 years, today is my last day at Kuoni.
I started my career at Kuoni as a Sales Consultant in Manchester.
I was ambitious but hadn't a clue what I wanted to do for a career. I decided university wasn’t for me and fell into the role after globe trotting for a few years after I left college.
The warmth of the team and passion for our customers at Kuoni has never faltered.
I always had bosses and leaders who were eager to listen, championed me and supported my desire to move up the ranks.
I soon moved to London for a few months to support the new Kensington store opening then fulfilled my dream to work as a Business Development Executive for the Trade relations team.
That was a career defining period for me. I loved driving my palm tree wrapped car to all corners of the north.
The role taught me so much about relationship building, negotiation and engaging an audience and it built my confidence to move into a leadership role (aided by a dear colleague who gave me a nudge to apply for Manchester store manager).
After briefly running the Manchester store alongside my Trade role, I became involved in the rapid expansion of the Kuoni store network. I went from project managing the store openings to Regional Manager and then quite quickly went on run the store network.
As the role grew, I took on Trade and later launched a Virtual contact centre born out of the pandemic. I loved every minute of the variety and learned so much.
As well as my Trade days, building the retail team from scratch and watching them flourish was one of biggest career highlights.
The Kuoni team’s passion and talent are what makes the business so special.
Creating a thriving sales culture and empowering the team to deliver an outstanding customer experience were our obsession.
There are SO many achievements to share..
We developed a ‘People agenda’ designed to deliver a best in class experience for our team which championed recognition and personal growth.
There’s our Little Book of Wow, an annual collection of treasured moments that we create for our customers.
We built our unique service philosophy ‘The Kuoni Way’, designed to empower the team to deliver exceptional service at every touch point making us famous for delivering the best customer experience in the industry.
I am so proud of my career path from Sales Consultant to Sales Director over my 19 year career at Kuoni.
This is testament to an incredible culture that nurtures and recognises homegrown talent.
After a hugely fulfilling career, and having learned so much, I believe I have a lot to share in my new chapter as a Leadership Coach (more on that to come soon!).
But for now, an incredible chapter comes to a close.
To all of the wonderful people who have been a part of my Kuoni journey, those who have mentored, supported and inspired me, those who I have laughed until I cried with (you know who you are), THANK YOU for absolutely everything.
Great insights on growth opportunities! 🌱 -Bring your best and grow with us- really stands out. Aligns perfectly with our philosophy at Profit Trust. Keep pushing boundaries! 🚀