Rick Hassman’s Post

Key takeaways from the webinar: -Gain insights into the latest trends and challenges in manufacturing IT -Learn to assess and update your IT infrastructure for Industry 4.0 -Discover best practices for deploying service management solutions -Explore case studies of successful IT transformations in manufacturing. Secure your spot to join us live! 

Searching for the next big thing in Manufacturing IT? Join us on July 18th for our exclusive manufacturing webinar featuring IT leader, Rick Hassman. Gain insider knowledge into the latest trends and best practices in service management for manufacturing. Whether you’re tackling IT challenges or planning for Industry 4.0, this session is a must-attend. Register today and transform your manufacturing strategy! Register now. http://bit.ly/3VF9eU9 #ManufacturingIT #ServiceManagement 

Come join me in this webinar to learn best practices for deploying IT service management solutions in the manufacturing industry.

🎉 TODAY, TODAY, TODAY! 🎉 Matik's Scale + CS Summit is happening TODAY! Can’t wait to see you all there! If you haven’t registered yet, there’s still time! Here’s the link: https://lnkd.in/gP3TKt4w    And make sure to catch my session at 3:30 ET / 12:30 PT where I’ll dive into practical, hands-on approaches for leveraging AI to scale the effectiveness and impact of customer success! 🤖 📈 #customersuccess #scalecssummit #aicustomersuccess

Must read for #productleaders #productmanagers #saasfounders Freshworks, a phenomenal growth story crossing 260 Mn ARR !! Recently, they had an investor day, detailed report link in the comments. 🚀 The report talks about their growth since 2019 - ⏩ 51,000 customers ⏩ PLG growth ⏩ Leveraging Ai for 222 Mn transactions ⏩ 71% annual contracts ⏩ Efficient cash flows from -3% to +10% in a year ⏩ Targeting 1 Bn revenue by 2026

🧠🤯Take the #InsidersChallenge and show us how you use Freshworks products in a unique way and grab a chance to win a special reward as part of the Freshworks Insiders program. Are you a Freshworks customer? Learn more about the program here: bit.ly/49s4dEA #CustomerExperience #CustomerSuccess

Psst… is your customer service tool slowing you down? Well, here’s the good news. There’s a seamless, AI-powered customer service alternative. Check out Freshworks upcoming webinar on July 17 to learn more about our: Easy-to-use interface Conversational support across channels Built-in AI-powered bots Register here:  https://lnkd.in/gdvgk-NG #customerservice #customersupport

Scaling is the hot topic item within Customer Success right now. Everyone is talking about the benefits of scaling your organization, but the reality is if you scale at the wrong time and in the wrong way, your customers are the ones who feel the pain. In this session, Seán will talk you through the signs that you are ready to scale out your CS org and what scaled success looks like for companies of different sizes; from young start ups to the Fortune 500s. You will leave this session with examples of scaled CS that you can implement, as well as find the signs that your organization is ready to scale out their plans. 📣 I Want To Scale, But Do I Need to Scale? 👤 Seán Reid - Manager, Customer Growth at Personio 🕰 11:30 AM - 12:00 PM PT on 6/6 Sign up for this session & others at Matik's Scale + CS Summit here: https://lnkd.in/grkEn2nx

🚀 The #1 issue for SaaS CEOs right now is GTM Efficiency. New research is now available from Winning by Design As a WbD Ambassador, I wanted to make sure that you got your eyes on the latest findings: How GTM Efficiency Affects IPO Readiness: Lean Revenue Production in a Post-GAAC World - by Dave Boyce and 🐶 Jacco van der Kooij van der Kooij (WbD Founder) Key insights: - 41 out of 72 public SaaS companies are struggling post-IPO due to inefficient GTM - Introduction of the Lean Revenue Factory concept - Critical GTM Efficiency Factors predicting IPO success 📊 Current Spend:57% of public SaaS companies are paying more than $2 for every $1 of incremental ARR, with some paying over $4. 📉 Efficiency Trends: Even more telling than the absolute numbers are the trends. Are you paying too much but trending in the right direction, or paying too much and trending in the wrong direction? 📈 Sales Productivity: Firms with a Sales Efficiency Ratio (revenue generated per sales and marketing dollar spent) greater than 0.8 see a 30% higher likelihood of IPO success. How can we systematically improve GTM efficiency and ensure sustainable growth? The answers lie in the concept of a Revenue Factory, with lots of learnings available from how Lean Manufacturing approaches continuous improvement. Download the complete research here. Link in the comments Connect with RevGenAIe's Zaheer Kazi Vishvas B S Rao to discuss and discover the future of GTM. #RevenueArchitecture #GTM #WinningbyDesign #RevOps #RevGenAIe

According to our Value Engineering ROI calculator, investing in Freddy Copilot could lead to an impressive 187% return on investment! Now on to the exciting news - Freshworks' always-on AI assistant is now officially available to all customers.👇🤩🚀