Robbie Mehoke’s Post

On a recent Delta Air Lines flight I was able to see CEO, Ed Bastian, interact with flight staff, and I was impressed with his easy rapport and obvious EQ. Then I came across this Inc. Magazine article, and found it to be a great testament to Bastian's leadership style. When he started his CEO position at Delta Air Lines he was told he was too “public” and should instead have a private email address and phone number so he couldn’t easily be reached. He declined - a perfect example of how he emphasizes the importance of listening to his customers and employees. And when asked in a radio interview to describe his job in 5 words, Bastian’s answer was simple and brilliant...”Take care of our people.” For Bastian, leadership isn't solely about decision-making but also about understanding how those decisions impact people. Ultimately, Bastian's insights remind us that the way we treat our people shapes our organizational culture. Bastian has clearly figured out that when you have happy employees that feel respected, chances are greater they will work harder to delight your customers. Prioritizing employee satisfaction is not just a responsibility—it's the cornerstone of effective leadership. #LeadershipLessons #Leadership #EmployeeEngagement #CorporateCulture

Here are six ways to turn criticism into growth, courtesy of Oscar Munoz, author, speaker, visionary, former executive chairman and former chief executive officer of United Airlines.   Munoz tells the story of finding a letter on his desk one morning after becoming CEO of United Airlines:  "Why I Left United After Three Million Miles,” written by a faithful United customer who had attained membership in their Global Services program.   It wasn’t a warm and fuzzy communication – in fact, it began with “Dear Oscar, Congratulations and condolences on your new role."   Munoz knew that was a pivotal moment; that the way he received and acted on this customer’s straightforward feedback would set the tone for the way he would approach the responsibility of guiding United's strategy, brand and workforce.   He noted that “What I've come to find is that the less the person knows you personally, the more harsh that feedback may be. Many times, it also tends to be more honest.” Long story short: of course, he won back the customer with the kind of personal attention and regard that was a hallmark of his position and business outlook, wove this approach through his leadership, and provided a strong model for United employees. Munoz’s moral-of-the-story: Never ignore the bad feedback. #Leadership #communications #talentmanagement #customerexperience #ContinuousImprovement #UnitedAirlines WERC Bay Area Mobility Management Fragomen Scott Hamilton Roman Zelichenko, JD Lynn Greenberg Chris Roberts Horst Gallo Swapna Abraham Vini Valverde Brian Friedman Ben Cross, SCRP Robert Brezosky Jr Bill Mulholland SCRP, GMS Andrew Walker Ben Heller Anupam Singhal Nitzan Yudan Tanya Mariottini, GMS-T Bill Graebel Ashli Aldrich, GPHR Erik Eccles Maura Carey, SCRP Bob Rosing Klaus Siegmann Sam Stoddard Hong Kim Chris Kline Brendan Ryan Daniela Santangelo Deb Convery, SPHR, GMS-T Kristin Nevarez Michael Cadden, MBA, SGMS-T Edwin B Cohen Kyle D'Souza Darren Gibson Alain Verstandig

Wrapping up an amazing week on the road by busting out of the hotel gym into the great outdoors for my morning routine. My heart is filled with gratitude for our team, clients, and fellow professionals in transportation. This week I had several different conversations with recruiters, executives and drivers about how much we love this industry. I always ask, “What is it about the transportation industry that you love the most?” The answer is consistently… “The people!” Then I probe further. What is it about the people and the transportation industry that you appreciate? Some consistent answers are ⭐️ Solutions oriented ⭐️ Down to earth authentic ⭐️ Always something new to learn ⭐️ Genuinely care for others ⭐️ Growth opportunity Friends, it’s the last business day of Q2 2024. 🙏🏻 Let’s take a moment to look back and look around at the amazing people we get to serve and work alongside each day. #gratitude 🚀 Now let’s put our foot on the accelerator and get our Q2 goals across the finish line. Together we are impacting our industry and our world one person at a time. I appreciate YOU!!! In other news… AMERICA IS BEAUTIFUL 🇺🇸 #leadership #driverrecruitment #hiretruckers by #truckingclicks #craddockhldings

Thrilled to visit with our incredible partners, Moving at Ease! 🌟 Today, I had the pleasure of capturing a moment with their leadership team in front of their brand new Ryder Leased truck. 🤝Building strong relationships is at the heart of what we do, and visiting delighted customers is undeniably one of the most rewarding aspects of my role. 🤝 Seeing Moving at Ease's satisfaction and enthusiasm for their new fleet is a testament to the power of collaboration. It's not just about providing a product or service; it's about forging genuine connections that propel both parties toward success. Partnerships are the driving force behind innovation, growth, and mutual prosperity. When we invest time in understanding our partners' needs and aspirations, it sets the stage for shared victories. Here's to Moving at Ease, a shining example of a successful partnership! 🎉 Your joy is our motivation, and we're committed to continuing this journey of success together. 💼💙 #Partnership #MovingAtEase #Collaboration

FLORIDA- Insights from United Airlines (UA) internal leadership conference, as conveyed by aviation observer JonNYC, indicate discussions about the airline's potential plans to establish a hub in Florida. United Airlines strategically positions itself in key cities renowned for premium passenger traffic through its hubs #UnitedAirlines #UnitedAirlinesFloridaHub #UnitedAirlinesHubs #UnitedAirlinesNewFlights #UnitedAirlinesNewHub #UnitedAirlinesNewHubatFlorida #unitedairlinesnews

Check out Jobber Nations latest issue featuing Specialty Sales and Marketing Inc.'s Kari Hann disussing the Young Professionals in the Auto care sector!

We all love it when the plane we're on takes off on time. But are we on time for all our promises? Sometimes obstacles arise, but just like airlines, some are more punctual than others. It's essential to ensure we rank high in trustworthiness when it comes to being punctual. Just as passengers rely on airlines for timely departures, others rely on us to keep our word and meet our commitments promptly. Whether it's meeting a friend for coffee or finishing a project for work, being on time shows respect for others' time and builds trust in our relationships. So, let's learn from the airlines known for their punctuality and strive to be consistently on time in our daily lives. Being punctual not only benefits us but also strengthens the bonds we share with those around us. If you agree with this message, kindly like and share with others who might find it beneficial. I’d love to hear your comment as well. #leadership #motivation #selfdevelopment #management #marketing

As someone who has spent years in a leadership role, I know firsthand the importance of listening and learning before taking the reins. That's why I was excited to be a guest on Cockpit Counsel with Tim Parilla where I shared my number one leadership tip, hot take on working with legal, and much more with listeners. New to leadership? Seeking fresh insights? Check out the latest episode here: https://lnkd.in/dRuzGYcq #CockpitCounsel #Leadership #LeadershipAdvice #BusinessMindset

🌟"Great leaders don't set out to be a leader, they set out to make a difference!"💫 We are all better at SAVOYE NA for having Paul Deveikis lead the way 💪 If you haven't yet - connect with Paul & SAVOYE to keep up with who we are and what we do! 👊✅ #automation #supplychain #software #integrator #logistics

Joining Forward Thinking as a franchisee in the South West was a pivotal moment in my career, and… …it was the company's unwavering commitment to a people-first approach that truly resonated with me—a philosophy mirrored by the renowned success story of Southwest Airlines. Southwest Airlines has long been a beacon for how prioritising people over profits can lead to outstanding business success. Their focus on employee satisfaction and customer service has not only led to 47 consecutive years of profitability (!) but also created a thriving, positive work environment. Their strategy of making employees and customers the heart of their operations showed me the powerful impact of putting people first. It was this same ethos that drew me to Forward Thinking. The vision of changing the way the world does business by putting people first, not profit, struck a chord with me. Like Southwest, Forward Thinking UK | Coaching For Business believes that when you take care of your people, success naturally follows. This approach has transformed how businesses operate across the UK, fostering environments where creativity, loyalty, and collective success flourish. Becoming a Forward Thinking franchisee has allowed me to apply these principles directly in the South West of England, guiding local businesses to not only grow but thrive through genuine connections and a supportive community. We're creating a movement where businesses achieve Good Growth—growth that's sustainable, ethical, and community-focused. If you're a business leader in the South West looking for a transformation that puts people at the forefront, let’s connect. Discover how our people-first approach can elevate your business, just as it has done for many others. DM me to learn more about what Forward Thinking - South West can do for you. #PeopleFirst #ForwardThinking #BusinessTransformation #SouthWestBusiness #Leadership