Robert Isom’s Post

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CEO and Chief Recruitment Officer at American Airlines

Our Information Technology and Operations teams collaborated to create a Smart Gating tool. The tool they developed internally uses machine learning technology to assign arriving aircraft to the closest available gate with the shortest taxi time so we can reduce ramp congestion and get planes to their gates faster at many of our hubs. The Smart Gating program enhances the customer experience, reduces carbon dioxide emissions, and saves fuel. It's one of the many ways the #AATeam is working together to innovate for our customers and keep American Airlines running efficiently and reliably.

American is using machine learning to keep its hubs moving this holiday season

American is using machine learning to keep its hubs moving this holiday season

news.aa.com

Richardrd Moseley

Retired at Amercian Airlines

6mo

So dose that mean no longer waiting for a gate for 30 min while you stare at 3 empty gates (asking for a friend)

seran antaramian

Flight attendant at American Airlines

6mo

That might be good and well for the arriving passengers but does anybody think of the passengers at the terminal waiting for their plane to get in and having to change not only gates but terminals more than once. That has happened to me many times. By the time you finish running around to the different gates you're exhausted and stressed out. Maybe that should be put into the equation. By the way, a lot of the airports are so big now it takes forever to get anywhere and half the time the moving walkways are broken. There are a lot of senior folks flying out there, people that need wheelchairs and families with small children. It makes it hard for them to go from gate to gate while the smart gating tool is constantly changing gates on them. I've seen people angry and exhausted yelling at gate agents because they missed their flight. It also does not help that you let people have tight connections and close the door 15 minutes early. You have to take that into account too. Does the smart gating tool ever stop changing gates. How many times will it change gates before stopping at one specific gate? It really is maddening. I've had a lot of my friends share their frustration about this with me. I just say I'm sorry.

Anthony San Lucas

Sales Director for Asia Pacific at Gaumard Scientific

6mo

Thank you and keep up the great job in leading American Airlines. Looking forward to American Airlines opening more routes within Asia Pacific or expanding American Airline status holders privileges with your partnering airlines in Asia Pacific. 

Marie Shown

State Registered Nursing Assistant at Signature Healthcare

5mo

We recently traveled with American Airlines and all was well until we made our way back. We were coming home from Cozemel and would go to Dallas Fort Worth then Nashville and drive home from Nashville to KY. We arrive in Dallas and required to get already checked luggage at baggage claim and hand back to baggage drop off again. We arrive in Nashville missing bag and was told at the moment from customer service who we reported missing luggage to that it was still in Dallas. We wait over month to get this baggage back with hours work of calls and being hung up on and calls being rerouted and put on hold only to get back to where we started. We received our baggage yesterday February 15 2024 and this baggage was in Dallas whole time and employees took items from our luggage and you can tell it was deliberately done because some items were wrapped in brown paper with tape and this was not broken or ripped it was cut to take items from baggage. American contacts including customer service seems to think this is ok. It's our fault and oh well attitudes. We put trust in airlines and their processes and procedures and this is how we are treated. Why??? The millions and yes I said millions anyone could look this up to CEO this is expected?

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Richard Champley

Senior Research Analyst and Program Manager at U.S. Department of Commerce

6mo

Excellent addition. AA should benefit from U.S. Department of Commerce 'U.S.-International Air Passenger Traffic" Monitor. https://www.trade.gov/data-visualization/apisi-92-monitor

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George F.

Senior Executive Wine and Spirits Industry Consultant/Mentor and Guest Lecturer University of North Texas

6mo

Who does weight and balance? My recent flight taxied to the tarmac and waited one hour for this to be done and by that time the pilots timed out and we returned to the gate for a long delay. Inexcusable

,of course not these are sàme guys lying to there wives having babies on the side human trafficking children through aa flights

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Great to see #AATeam's dedication to efficiency and customer-centric innovation!

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Excellent work, Robert! The Smart Gating tool is a true game-changer, enhancing efficiency, reducing emissions, and ultimately improving the customer experience. #AATeam leading the way in innovation! 👏

There are great team members also here at American Airlines who spent time on US Naval aircraft carriers, that know a little bit about moving aircraft efficiently. Speaking of efficiency, keeping domestic flight attendant and pilot crews scheduled together especially during weather phenomena, will prevent mass cancellations and take care of our passengers.

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