Rohan Shah’s Post

📦 The Importance of Choosing the Right Shipping Partner for DTC Brands Recently, I had an experience with a local pet brand where FedEx returned my package after just one failed delivery attempt. While their customer service was exceptional—fast, responsive, and even provided a coupon for my next order—the missed delivery left me disappointed as a customer. This is why selecting a shipping partner that understands the specifics of DTC brands deliveries is crucial. At ShippingChimp, we provide 3 re-attempts for delivery, ensuring your packages reach your customers on time and intact. Don’t let missed deliveries impact your brand’s reputation and revenue. 📈 🐵 Choose ShippingChimp for reliable shipping solutions tailored to DTC brands.

I ❤️ everything Huckberry are doing around their 🎄 Xmas delivery cut-off comms and Xmas shipping service, it's a case study that every other retailer should read, internalize and follow next year. Here's what they are doing right ➡ 1️⃣ Permanently visible countdown timer for last Xmas shipping cutoff in the site header 2️⃣ A really concise, dedicated "Holiday Shipping Deadlines" FAQ page https://lnkd.in/dpYiCBVg 3️⃣ A best in class, late cut-off date (12/20) supported by a reasonably priced ($9.99 or free > $250 spend) expedited shipping service 4️⃣ Orders placed before the cutoff date are "guaranteed" by Christmas. If they screw up they they will give you $50 off your next purchase (love that they are putting their money where their mouth is and pre-communicating the appeasement / compensation if they fail) 5️⃣ Clear messaging on the PDP, Cart and Checkout that orders will "Arrive before Christmas, Guaranteed" 6️⃣ No "business day" nonsense, just a clear communication that delivery will occur between Dec 21st and Dec 23rd 7️⃣ Here's is the kicker - if you don't need it by Xmas, you can waive the guarantee (i.e. might not arrive till after xmas) and they will give you a $10 credit on your next order. Basically they are saving money by not expediting these orders and they are passing the savings onto the customer in the form of a future purchase credit. Kudos to the Huckberry team, you knocked it out of the park - congrats. To everyone else - go visit Huckberry today (before the cutoff deadline) and see just how awesome the experience is

I started my journey at PAR Punchh in the Customer Success Department, where I recognized the need to bring our customers and product team together. That's why, when I started the PAR Punchh Voice of the Customer program, it became my passion. I witnessed firsthand how it bridges that gap, allowing us to build products that better fit our customers' needs and provides an opportunity for customers to collaborate with each other. I just published my first blog on the topic, and I'm excited to share it. Learn more about how our VoC program is shaping the future of PAR Punchh! https://lnkd.in/gPwitpHH

Abnormal Reactions How many situations that a customer encounters during a service visit are abnormal for them? How often do we fail to realize it? A customer stops short of the speed door opening or they park outside and walk in rather than using the service drive. When was the last time you went grocery shopping, to a restaurant or to get ice cream and you pulled up to a huge garage door, it opened and you drove inside the business? How about visiting a friends house and you parked in their garage? I suggest taking some time to look at your processes from the customers point of view. What do they experience and see? Beacause, as the quote states, abnormal reactions to abnormal situations is normal ! #fixedops #Automotive #dealership #thoughtleadership

Abnormal Reactions How many situations that a customer encounters during a service visit are abnormal for them? How often do we fail to realize it? A customer stops short of the speed door opening or they park outside and walk in rather than using the service drive. When was the last time you went grocery shopping, to a restaurant or to get ice cream and you pulled up to a huge garage door, it opened and you drove inside the business? How about visiting a friends house and you parked in their garage? I suggest taking some time to look at your processes from the customers point of view. What do they experience and see? Beacause, as the quote states, abnormal reactions to abnormal situations is normal ! #fixedops #Automotive #dealership #thoughtleadership

Do you want to increase your basket size And stop competing on discount pricing with the dispensary down the street?  Start  by loving the ones you're with  and implement a loyalty program. Rosetta Consulting reported that engaged customers are: • Five times more likely to repeat business • Four times more likely to refer friends • Seven times more likely to experiment with new offerings. A well structured loyalty program can serve as a distinct advantage which dispensary down the street.  And if you want to know how to  Love the ones you're with. Schedule a TOKE sesh and let's chat.

Love TradePending? Love YETI coolers? What about free stuff? With TradePending’s Best Customer Ever Referral Program, you can earn a free YETI soft hopper cooler. Here’s how to do it. 👉 You gotta love TradePending and be a customer. 👉 Go to the link with this video and refer us to another dealership from a sister store, a 20 group, or whatever. 👉You get a TradePending t-shirt just for that 👉When the referral becomes a new TradePending customer, we send you this YETI cooler. Watch here: https://lnkd.in/eadSXai5

"𝙇𝙞𝙛𝙚 𝙨𝙖𝙫𝙚𝙧. 𝙀𝙭𝙘𝙚𝙡𝙡𝙚𝙣𝙩 𝙥𝙧𝙤𝙙𝙪𝙘𝙩." We're thrilled by the overwhelming satisfaction from our amazing customers! Your positive feedback fuels our mission to elevate ladder safety with Lock Jaw. We are looking forward to hearing from you. Let us know how Lock Jaw has improved your ladder safety and ease of use 😉 🔗 Link in Bio #amazonfinds #amazonmusthave #onamazon #customerfeedback #customerreview #testimonials #satisfiedcustomer #laddersafety #onlineshopping #shopping #product #review

Let it Be We shipped our first USA-filled product run, and one of our retailers reached out to let us know that two of our SKUs had the same barcode. Doh! Massive problem?  Nah, all good. We called all our retailers to let them know and immediately clawed back boxes of product. Old me: Would have been frustrated for days… how could this happen?Why didn't I catch this? New me: It happened, let's fix it and move on.  Learning to communicate calmly to everyone, determine most effective, customer-oriented solution possible and get through the inevitable problems. Result: Wizard Labels comped the whole reprint of new bar code stickers, even though I approved the final proof with the error. Amazing. Founders, we will never forget this stuff that helps, and we will always try pay it forward, am I right? I carried this mentality through to dropping off return shipments at UPS yesterday: The delivery truck was in the parking lot finishing loading up. Me: "Hey man, are you able to wait one minute" Driver: "Nope, gotta run!" Me: "All good!" Driver: "Just kidding, I'll wait" Me: "Haha thank you!" *High five on the exchange as I leave. * This is how it rolls when you just let it be.  I still slip (just ask my wife) but had a brief moment there when I felt annoyed at the UPS driver but I just let it slide, and he was joking! I've seen a lot of road rage, people getting frustrated recently, let's all take that 1 extra second to not react.  Let it slide and you might just find they are joking, or it's unintended. And yes, I get to show off our new bottles along the way!

The fact is that budtenders own your customer relationships. They build customer trust, which is the foundation of long-term loyalty.  70% of your business is generated by 30% of your most valuable customers. This part of your team is indispensable. But are they confident sellers? Do they know how to grow your business? Which KPIs are important to track, and which indicators to watch? That's why Vetrina collaborated with our friends at Seed Talent on a free course for budtenders: 👉 Retail for Budtenders: Getting ready for Management. By the end of this course, you will have actionable ways to support the profitability of a dispensary. 2 hours, Free, learn More 🔰 https://lnkd.in/g4w9MBTZ