Russell Ahmed Hospitality Business Solutions’ Post

Hospitality Hotshots: How Consultants Are Giving New Businesses the Keys to Success

Growth is the only way to prove that a hospitality enterprise is alive.

Louis Chevalier de Jancourt described hospitality as the virtue of a great soul that cares for the whole universe through the ties of humanity. Hospitality is the single most powerful business strategy. We need to understand that service and hospitality are two very different things. Service is rendered. Hospitality is a dialogue. Remember… hospitality is about collecting dots and then connecting dots. Let your favorite version of hospitality provide an emotional connection that will make you feel awesome. Make your hospitality box selling happiness and emotional comfort.

This fantastic case study makes you reflect on what else we can do to be the "purple cow" in our field. Great products and excellent services are no longer enough. The customer experience is what retain customers. #Ted #extracare #Vietnam #leadershipdevelopment

A mindset worth sharing - unreasonable hospitality. Exceeding the expectations of your colleagues and peers, clients, neighbors, family and friends. Unreasonable hospitality is industry and situationally agnostic. It can be applied anywhere! Adopting this mindset in work and life not only activates a sense of joy and satisfaction for the people you serve. It establishes an equally powerful level of meaning and fulfillment within yourself. 💡”Our reason for being is to make people feel seen. It’s to make them feel welcome. It’s to give them a sense of belonging.” 💡”There are few things more energizing than seeing the look of complete joy on someone’s face when they receive a gift that you are responsible for giving.” 💡”It does not take a big budget to start infusing [unreasonable hospitality] into your culture…it’s not the cost of the gesture that matters. It’s how it makes people feel.” 💡”This is not rocket science. It just requires caring a little bit more and trying a little bit harder. Being present, not taking yourself too seriously and remembering that one size fits one.”

🌟 Unreasonable hospitality isn't reserved for high-end restaurants—it's a game-changer in any industry, and it won't break the bank! ✨ “It will start with going above and beyond for our guests, to going above and beyond for each other” – Will Guidara, The 11 Madison Park restaurant 🚀 Whether you're in healthcare, tech, or any field, we're all in the business of service. It's about caring a little more and trying a little harder. At the core, we're in the business of hospitality. 💼 In my journey, I've learned that creating a people-to-people genuine connection is the secret sauce for success. It's about going above and beyond, ensuring an unforgettable experience for everyone we serve. Let's redefine hospitality in every sector! 💫 #BusinessOfHospitality #ServiceExcellence #LeadershipJourney # goingaboveandbeyond

In his enlightening TED Talk, Will Guidara, a hospitality maestro, unveils the core elements that transform a good service into an extraordinary experience. Guidara's insights are not just about the food industry; they're a blueprint for excellence in any customer-facing role. Whether you're in hospitality, retail, technology or any service sector, these principles can elevate your customer experience to new heights.  "Unreasonable Hospitality" is worth a try and is relevant to everyone's line of work as we are here to serve someone (another Human being) one way or the other. Here are the key takeaways: 🔑 **Personalization**: Understand your guests' unique preferences to tailor an experience that feels special and one-of-a-kind. 🎭 **Storytelling**: Every interaction tells a story. Craft each service moment to leave a lasting, positive impression. 💡 **Innovation**: Constantly seek innovative ways to enhance the guest experience, making each visit memorable. 🙌 **Empathy**: Put yourself in your guests' shoes. Genuine empathy in service creates deeper connections and loyalty. Watch the full talk for a deeper dive into creating unforgettable guest experiences: [TED Talk by Will Guidara] https://lnkd.in/gg7MRQ-n #Hospitality #CustomerExperience #ServiceExcellence #Innovation

Marketing is Services and Story Behind your Product

Products is no longer enough. What is crucial for the company success is the #customerexperience with the Brand - no matter the industry. No Customer but GUEST! No cost needed but mindset change! #CX #customerexpereince #guest #companyprofit

So beautifully articulated by Will Guidara. We are in an #experienceeconomy and that mindset shift is the key differentiator for success. With the power of human ingenuity at the center, leveraging the power of #Genai enabling the hyper personalized experiences for the customers and employees at scale.