Ever wondered why off-the-shelf AI gets customer service wrong? 🤔 The answer is simple: It doesn't know everything. But it can learn. By grounding it in your company's data, AI can give you more accurate and personalized responses. Here's how it works: sforce.co/3LaGmya
Ricky Munoz
6d
In other words, 'grounding' in AI is about linking abstract human concepts to sensory experiences or symbols that can be measured and processed by a computer. For example, linking the concept of 'warmth' to a temperature sensor reading 30ºC. This is relative, of course, and has huge implications. Think about 'grounding' the concept of good or evil. This is partly the reason why when you ask your LLM to "make it better", you might not always get exactly what you were looking for.
Thanks for sharing
Kids looked at this post& said-Poor kid! What a terrible parent. Why? What did ai get caught doing? Or did it flunk a school test? The new age machine status kids rolled their eyes at the socially machine inept& mocked they read hand held books… A new social class issue started new divisions… But the content was same they read same things. Grandpa commented to grandma- this is similar to kids who walked to school vs ones who drove in cars to get to the same place. Dont worry fashion in retro styles will get reinvented& organic reach is already fashionable instead of machine propaganda& fake news. This is about algorithms. The kids are yet to learn it. They used to call it immersive study, now its wired effect!
Interesting!
Jesus G.
1w
Genial 😎
Good point!
Gobinath A ☁
1w
Really insightful read on how grounding AI with internal data can transform customer interactions! The use of RAG to maintain privacy while enhancing relevance is particularly compelling. It’s a game-changer for creating more personalized and effective communications. #AI #Salesforce
Alyssa Jones
1w
Insightful!
Great to incorporate the internal data as long as it is being well-managed, otherwise it's building on shaky foundations.
Beratung + Consulting Probenahme
6dSalesforce a Scientology Organisation 👎