🔹 The Multitasking Myth for Restaurants 🔹 Multitasking (n) - messing several things up at once. Curt Steinhorst's Forbes article reveals how multitasking diminishes productivity, accuracy, and quality. Let's look at the key points from a restaurant perspective: 🧠 Takeaways: Lowered Productivity: Task-switching consumes mental energy, reducing efficiency by up to 40%. This means slower service and longer wait times. Reduced Accuracy and Quality: Studies show divided attention due to multitasking results in a 50% increase in mistakes. This means incorrect orders and dissatisfied customers. Additionally, the pressure of multi-tasking can lead to your team taking short cuts to keep their heads above the weeds. 🚀 Tips: Leadership: focus your teams on quality, not quantity. Don't reward multi-tasking or list it as a required skill in the job description. Service Delivery: build a system that balances inflows and outflows. This prevents bottlenecks that both build up WIP and incentivize multitasking. 🌟 Learn how we can help you bring single-tasking to your operations for better service and happier customers! #Productivity #Focus #SingleTasking #WorkQuality #CognitiveBurden #PhysicalMotion #lean #kiazen Image credit: ID 299716369 © Dragon_fang | Dreamstime
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Engineering Manager at four points by Sheraton hotel, Auckland. Engineer, Data analyst, problem solver and always a learner.
In hospitality, effective anger management skills can turn challenges into opportunities. Understanding the tasks and responsibilities of other teams enables the leaders to navigate demanding situations effectively. As the point of escalation for all issues, the Management role demands resilience and adaptability. Maintaining composure and empathy allows the manager to turn challenging moments into opportunities for collaboration and innovation. Understanding the importance of each department's role enables swift issue resolution and proactive process improvement, ultimately enhancing guest satisfaction. In the dynamic hospitality industry, effective anger management and cross-team understanding are invaluable assets, empowering everyone to seize opportunities for growth and excellence. #HospitalityManagement #AngerManagement #Teamwork #GuestSatisfaction
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If you're working in the hospitality sector, these are the killer questions... ⭐ How can multi-unit managers create a customer service culture? ⭐ How can you put the customer at the heart of operations? ⭐ How do the best managers inspire their teams to create a culture of exceptional service? That's why the topic of our next free webinar on Friday, October 20 at 10:00 GMT is all about how outstanding multi-unit managers put the customer at the heart of the operation. Lee Sheldon will be joined by long-time collaborator and hospitality expert, Andrew Kemsley. This session will provide practical ideas and activities that any manager can put into place immediately. We’ll share insights about how multi-unit managers can: 1. Create and sustain a focus on the customer experience 2. Role model specific behaviours with their team 3. Define what “next level” service is in the business. Link to register in the comments below. #hospitality #restaurantmanagement #hospitalitymanagement #operationalexcellence
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Prevent Burnout and Boost Morale in Your Restaurant Team! 🍴🌟 Discover key strategies to keep your staff energized and your business thriving. 👉 Dive into our latest blog for top tips, including: - Balance and breaks - Open communication - Role diversity - Smart tech solutions - Regular recognition 🔗 Read our blog for the full scoop on nurturing a resilient team. https://hubs.la/Q02dj4ld0 #RestaurantStaff
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Prevent Burnout and Boost Morale in Your Restaurant Team! 🍴🌟 Discover key strategies to keep your staff energized and your business thriving. 👉 Dive into our latest blog for top tips, including: - Balance and breaks - Open communication - Role diversity - Smart tech solutions - Regular recognition 🔗 Read our blog for the full scoop on nurturing a resilient team. https://hubs.la/Q02dhWqG0 #RestaurantStaff
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Prevent Burnout and Boost Morale in Your Restaurant Team! 🍴🌟 Discover key strategies to keep your staff energized and your business thriving. 👉 Dive into our latest blog for top tips, including: - Balance and breaks - Open communication - Role diversity - Smart tech solutions - Regular recognition 🔗 Read our blog for the full scoop on nurturing a resilient team. https://hubs.la/Q02dhWqJ0 #RestaurantStaff
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Prevent Burnout and Boost Morale in Your Restaurant Team! 🍴🌟 Discover key strategies to keep your staff energized and your business thriving. 👉 Dive into our latest blog for top tips, including: - Balance and breaks - Open communication - Role diversity - Smart tech solutions - Regular recognition 🔗 Read our blog for the full scoop on nurturing a resilient team. https://hubs.la/Q02dj3yF0 #RestaurantStaff
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Partnering with restaurant owners to address their most pressing leadership and business challenges, enabling them to focus their time and energy where it matters most. Hospitality Catalyst - Podcaster - Speaker
Day 8 of 10: A Restaurant Leader's 10 Step Guide to Creating Boundaries Setting boundaries on technology usage promotes work-life balance, reduces distractions, and improves focus. Step 8️⃣ : Set Boundaries on Technology Usage Definition: Technology boundaries include establishing guidelines for email checking, phone usage, and digital communication outside work hours. Impact this step has on your life and business: Practicing this step leads to better concentration, increased productivity, and more meaningful interactions with others, benefiting your personal and professional life. P.S. For a comprehensive list of the 10 Step Guide to setting boundaries to share with your team, DM me with the subject line "boundaries." #restaurant #boundaries #mentalfitness
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Student Life Coach and Physical Education Teacher dedicated to excellence in Sports & Education through inspiring and motivating positive change as a Coach and Educator
I am thrilled to share a transformative concept shaping my 2024 journey: "Empty my fridge daily." This innovative idea has sparked a personal mantra, guiding me toward enhanced productivity, strategic planning, and empowering leadership. Completing Urgent Tasks: The essence of "cleaning out my fridge daily" aligns with completing urgent tasks promptly. This means committing to cooking foods before their best-before dates. It's not just about preventing food waste; it's a metaphor for tackling pressing matters head-on, ensuring nothing is left unattended. Each day becomes an opportunity to clear the metaphorical plate. Planning Ahead: Extending the concept, I'm incorporating it into strategic planning. Planning my weekly meals based on best-before dates is a powerful analogy for proactively organising essential tasks. It's about foresight, allocating time and resources efficiently, and aligning priorities to maximise productivity. Just as a well-planned meal satisfies the palate, a well-organised plan satisfies productivity goals. Delegating for Growth: "Emptying my fridge daily" takes on a broader significance when applied to delegation. Like giving away excess food to a neighbour, I'm embracing the philosophy of delegating tasks to junior staff members. It's not merely about lightening my workload but fostering growth and learning in others. Delegation becomes a means of empowerment, a mechanism to ensure everyone at the table has a fulfilling experience. In essence, "Empty my fridge daily" isn't just a phrase; it's a guiding principle for daily living. It's a commitment to tackle urgency, plan strategically, and empower those around me. Here's to a year of completing tasks promptly, planning purposefully, and nurturing growth in ourselves and others. 🚀 #ProductivityJourney #StrategicPlanning #LeadershipEmpowerment #NewYearReflections
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#Management in #dailylife I went to a newly opened restaurant in my area recently. I ordered a dish, but to my dismay, it had small black particles, possibly due to the reuse of fried oil. Feeling frustrated, I took a photo intending to leave a negative review on Google. When I complained to the server, he courteously apologized and offered to replace the dish with a fresh one cooked in good oil. This gesture prompted me to delete the picture, and it got me thinking about the emotional shift that occurred and the insights are 1. #emotionalintelligence (EI): Understanding and managing your own emotions, as well as recognizing and influencing the emotions of others, is a key aspect of emotional intelligence. In a management context, being able to regulate your emotions can help you make better decisions and maintain effective relationships with colleagues and team members. 2. #interpersonalskills : Your ability to shift from anger to a more positive mindset suggests strong interpersonal skills. Building and maintaining positive relationships is crucial in management, as it fosters collaboration, teamwork, and a healthy work environment. 3. #conflictresolution : The fact that a kind offer or service changed your perspective indicates the potential for effective conflict resolution. In management, conflict is inevitable, and being able to navigate and resolve conflicts positively is a valuable skill. 4. #leadership Influence: Leaders often need to manage their emotions and influence the emotions of others. Your ability to change your mindset in response to someone's kindness highlights the power of positive leadership and its impact on team morale and productivity. 5. #customerservice and #Stakeholder Relations: If the kind offer or service came from someone external, such as a service provider or business partner, this experience is relevant to managing external relationships. Good customer service and positive interactions with stakeholders are vital for the success of any organization. After some thoughtful of insights, 🔉 Finally I informed the hotel manager to take care of these things, must not repeat again, 😀😀 and most important thing which I understood was to #avoidfriedfoods 🤣
