Shirley Hung’s Post

Generative AI has disrupted the global market since its scaled capabilities were unveiled by OpenAI in 2022. On the IT services front, many service providers have been investing in proprietary gen AI solutions to pass on efficiencies to their clients. Although a big question remains: “Is the providers’ proposition aligning with client expectations regarding ROI?” Read on. https://okt.to/RU7iJh

Customer Experience Management (CXM) is evolving rapidly with the advent of generative AI. Everest Group's study of over 300 global CX leaders reveals key insights on progress made from 2023 to 2024, showcasing the transformative impact on the #CXM landscape. https://okt.to/Mr4KdE Get in touch: Mohit Kumar Aishwarya B.

Don't miss Rob Bradford, VP of Global Business Services at Kimberly-Clark, at the quickly approaching Everest Group Engage Conference. Rob will share best practices for measuring and unlocking #GBS value. RSVP before time runs out and join other industry leaders. https://okt.to/BAhr5R #Engage2024 #WithYouOnTheJourney

We're honored to have Genpact as a Gold sponsor for the Everest Group Engage conference! Your support is invaluable in making this event a success. Thank you for your commitment to innovation and excellence! #Engage2024 #WithYouOnTheJourney Learn more: https://okt.to/wjXxmo

Counting down! Join us for a live discussion on finance stakeholder experience in today's LinkedIn Live at noon Central!

Everest Group's Digital Interaction Intelligence Products PEAK Matrix® Assessment 2024 is out! See how the 19 DII technology providers compare in the PEAK Matrix assessment. Automation Anywhere ABBYY Celonis Cyclone Robotics EdgeVerve Epiance Software IBM KYP.ai Microsoft Mimica NICE Nintex Optimus Hive | Optimus Hive is a Revolutionary Business Productivity Application! Pegasystems Skan Soroco StereoLOGIC Ltd. UiPath UltimateSuite Read on: https://okt.to/Qe3cos Get in touch: Amardeep Modi Shreepriya Sinha Sudeshna Chandra Santhosh Kumar Vadrevu

Watch as Everest Group Vice President Sharang Sharma joins industry experts in this on-demand webinar about supercharging your digital #CustomerExperience (#CX). Sharang offers key insights from Everest Group research to convey the urgency for transformation, the emerging technologies at play, and the success factors that leading brands recognize. You will learn how enterprises can effectively set, and achieve, their digital CX transformation goals in the age of AI. Learn more and watch: https://okt.to/huwZIM

When ‘mega events’ such as the #Olympic Games occur, a spotlight is shone upon the on-field gold, silver, and bronzes…but is the green discussed enough? In our latest blog, we delve deep into the #sustainable pros and cons of these events, as well as the reasons why Paris 2024 may just have been the most climate friendly one yet! Read on: https://okt.to/GKVQyM #EGresponsible

In this blog, we delve into the current state of the #PrivateEquity market, identify the strategic priorities reshaping PE firms' approaches, and explore the transformative role of technology and service providers in this sector. Read: https://okt.to/wI4WNP

Have you registered yet to this LinkedIn Live event? The digital finance landscape is evolving. Speed, enhanced accuracy, better collaboration, and value-added insights are the keys to staying competitive. Join me on August 22 at 1pm ET when I’ll be joining speakers from Sutherland and LSC Communications in a panel focused on the financial back-office and the pivotal shift towards “experience-centric” finance. You’ll walk away with practical strategies for integrating experience management into #finance operations. Learn more and register: https://okt.to/W2EBkN