Singtel’s Post

We announced our first quarter results for the Financial Year 2024 (Q1 FY2024) today, highlighting our resilient underlying performance as we moved full speed ahead with our transformation and integration initiatives. Reflecting on the quarter, our CEO Datuk Idham said that our focus is on building fundamentals for the future, leveraging technology and the right competencies. “We continue to step up transformation and integration activities on all fronts and remain steadfast in delivering best-in-class customer experiences, powered by a progressive and efficient organisation.” “We are committed to making 5G a success in Malaysia, by driving 5G adoption, providing best-value consumer plans and innovative enterprise solutions, and in building a robust state-of-the-art 5G network on top of our existing nationwide network.” Read more about our Q1 FY2024 performance here: https://lnkd.in/gCHNXWVt

I am looking forward to hosting this session! For all the talk about AI this year, it is indeed exciting to see how one of Singapore's very own listco is positioning herself to best take advantage of the opportunities that lie ahead. Come prepared with your questions! #trading #investing #moomooSG #finance #AI

A new #NelsonHall #MarketAnalysis from Ivan Kotzev is a comprehensive assessment of the #ContentTransformation market. The Content Moderation market is led by TELUS International, followed by Majorel, Teleperformance, Concentrix, Alorica, and Accenture. Traditional trust and safety outsourcing drivers are scalability, improved accuracy and compliance, access to skilled talent, multi-shore delivery, and risk diversification. The main challenges for adopting content moderation outsourcing are the demand for greater control of moderation technology and resources, including brand protection and de-prioritization of online safety: https://lnkd.in/eh6pVs7j #CXservices #CX #Sourcing

As we cross the halfway mark of the year, it's an opportune moment to reflect on the incredible achievements we've made at Asiacell. Our journey so far has been nothing short of remarkable, thanks to our teams' relentless efforts and innovative spirit. We've launched numerous campaigns that have not only resonated with our audience but also yielded tangible results. From enhancing customer engagement to driving significant growth, these campaigns have showcased our commitment to excellence and customer satisfaction. Innovation has always been at the heart of what we do. This year, we've introduced cutting-edge services that have significantly contributed to our success. These innovations have not only enhanced our service offerings but have also set new benchmarks in the telecommunications industry. The second half of the year promises even more growth and innovation. We're gearing up to introduce new initiatives and services that will further solidify our position as a leader in the industry. #Asiacell #Innovation #Telecommunications #CustomerExperience #Growth

As the next step of the "Let’s Talk Business - CE", CE Centre immersions were organised recently. Our employees delved into Airtel's Customer Experience (CE) operations through immersive call center visits. During these 4-5 hour sessions, they shadowed Business Managers at our call centers, gaining invaluable insights into the dynamic processes that power Airtel's customer support. Let’s Talk Business intents to inform Digital employees about the larger Airtel ecosystem and to connect the dots between various Business Units of Airtel. This initiative aims to create a bridge between various functions within Airtel and enable wider learning avenues. #airteldigital #lifeatairteldigital #customer #business

🌐 Exciting times ahead for ASEAN connectivity! 🚀 A digital revolution is sweeping across South-east Asia, with more than 460 million internet users driving unprecedented demand for digital services and infrastructure. In a game-changing move, the ASEAN Connect.One alliance is here! 🤝🌏 Comprising major players like Telin, APT Satellite, and FPT Telecom, this dynamic coalition is set to streamline connectivity and datacentre services like never before. Envision one-stop shopping, single-end billing, and unified operations—this synergy is poised to catalyse the region's digital transformation. From e-commerce to e-gov services, ASEAN Connect.One aims to significantly reduce installation times and enhance service quality. This is not just about better business—it's about crafting a more integrated, efficient, and collaborative ASEAN digital landscape. #ASEANConnectOne #DigitalRevolution #Connectivity

Zong CMPak Ltd 4G, Pakistan’s leading telecom provider, has partnered with PlanetBeyond to enhance balance management for its users. The memorandum of understanding (MoU) was signed on April 30th at Zong 4G’s Islamabad headquarters by Zong 4G’s Director Sales & Distribution, Muhammad Wasi Ansari, and Planet Beyond CEO, Asad Ali. This collaboration allows Zong 4G customers to conveniently top-up their credit through the Planet Beyond App, making balance management more accessible. The integration enhances customer experience by simplifying the process of adding funds to accounts, thus promoting efficient business-to-consumer interactions. Planet Beyond, established in 2004, is known for its mobile Value Added Services (VAS) and operates in both the UK and Pakistan. This partnership signifies that Zong 4G recharge services are now directly accessible via the Planet Beyond platform. A Zong 4G spokesperson highlighted the significance of this collaboration, stating, “The partnership between Zong 4G and Planet Beyond showcases our commitment to enhancing user accessibility. By adapting our services to meet the evolving needs of our users, we aim to deliver exceptional value and customer satisfaction.” #DigitalPakistan #TechUpdate

"Not all smart people work for you." - Bill Joy (co-founder of Sun Microsystems) This insightful quote by Bill Joy is a powerful reminder that innovation and valuable insights often come from outside our organizations. Embracing value co-creation with customers can unlock a wealth of creativity and innovation. Commonwealth Bank of Australia (CBA) is a great example of this. Through their Innovation Labs, CBA invites customers to participate in workshops and brainstorming sessions. This collaboration has led to the development of user-friendly features in the CommBank app, like the "Spend Tracker" and "Savings Goals," tailored to real customer needs. Telstra, one of Australia's largest telecommunications companies, also leverages co-creation by engaging customers in the development of their products and services. This ensures that their offerings are highly relevant and effective in meeting customer demands. Even Qantas, the iconic Australian airline, involves frequent flyers in the co-creation process to enhance the travel experience, leading to innovative services that resonate with travelers. These companies demonstrate that by involving customers in the creation process, we can develop solutions that truly resonate with their needs and preferences, fostering stronger relationships and greater loyalty. #Innovation #CustomerCoCreation #CollaborativeGrowth #BillJoy #Leadership #CustomerEngagement #CommonwealthBank #Telstra #Qantas

Call transfers down from 1 in 5 calls to 1 in 20 calls. 10% increase in first contact resolution. 2 min reduction in average handle time. Increase in agent speed-to-competency. See how Vodafone New Zealand (now One NZ) achieved these results with the help of AWS and Local Measure. Watch the video now: https://lnkd.in/gmdiYDuY #contactcenter #innovation #cx #personalization

🌐 Exciting times ahead for ASEAN connectivity! 🚀 A digital revolution is sweeping across South-east Asia, with more than 460 million internet users driving unprecedented demand for digital services and infrastructure. In a game-changing move, the ASEAN Connect.One alliance is here! 🤝🌏 Comprising major players like Telin, APT Satellite, and FPT Telecom, this dynamic coalition is set to streamline connectivity and datacentre services like never before. Envision one-stop shopping, single-end billing, and unified operations—this synergy is poised to catalyse the region's digital transformation. From e-commerce to e-gov services, ASEAN Connect.One aims to significantly reduce installation times and enhance service quality. This is not just about better business—it's about crafting a more integrated, efficient, and collaborative ASEAN digital landscape. #ASEANConnectOne #DigitalRevolution #Connectivity