Skilljar’s Post

It’s hard to believe, but 2024 planning starts... now??   We’d like to think our partners, Gain Grow Retain, can help! We imagine you're sitting there thinking: "I have to plan for 2024, but I'm not sure what tech will fit into our existing stack... and I don't want to get hounded by a sales rep. What do I do?!?" Come to the GGR Demopalooza. Here’s the real gist:  · They’ll have three days of demos – 15 vendors each, so about five demos each day (including Sturdy, of course) · They’ll each have a specified time slot, and we’ll make sure you can find the run-of-show · After the entire event, they’ll send you a survey – simply tell them who you want to follow up with, and they’ll introduce you. Simple as that. We're looking forward to seeing you there!

🗓️ Mark Your Calendars! Join us August 27th at 1 PM EST for a must-see webinar hosted by Vitally.io in collaboration with Thena 🤝 Mike Molinet 🦉, Alberto Rodrigues and I will be diving deep into strategies and tools designed to elevate your customer support efforts & meet your customers where they are. Here’s a glimpse of what to expect: ➡️ Multichannel Support Mastery: Learn why offering support across platforms, especially Slack, is essential for a customer-centric approach. ➡️ Enhancing Slack with Thena: See how Thena streamlines Slack's organization and how Vitally boosts cross-team visibility, eliminating silos. ➡️ Live Product Showcase: Get a front-row seat as we demo how Vitally and Thena work hand-in-hand to effortlessly manage customer interactions. If you're a #CSM who communicates with customers via Slack (🙋🏼♀️), this is a must-attend event. Register today to learn how to transform your customer support strategy! 🚀 https://lnkd.in/e5EXPCbV #webinar #event #CSP #CustomerSuccess #slack #CS #customersupport #operations #productdemo #vitally #thena #demo

Questions about running customer success in HubSpot? - Sales handoffs? - Onboarding? - Using product data? - Success plans? - Automation? - Task management? - Reporting? - Is it even possible 🤡 In 19 days I'll be talking about why "HubSpot Doesn’t Stop at Closed-Won" at The Happy Customers Festival and I want sure it's the most helpful session at the event. Let me know what you think👇

Looks who's talking - at Connect 2023, that is! Stephanie Barbee from Visier Inc. returns to Connect as one of our featured speakers! You won't want to miss Stephanie's talk on "Monetization Strategies to Meet and Exceed Revenue Targets." Everyone's wondering about how to monetize #customer training! You need the right strategies to exceed your revenue targets and drive true impact to your company’s bottom line. Stephanie has implemented multiple monetization programs for companies like Smartsheet and Visier. Learn how you can create and add monetization elements to your program. If you currently have a monetization program, learn new strategies to help you pivot to meet or exceed your company’s revenue goals. Learn more about Connect: https://hubs.ly/Q0237hNw0

Recently I have really loved these Revenue Operations and Sales Enablement Slack groups! Have you joined any of them? If not, you should! Here's my top 5 favorites: (1) RevGenius, (2) Revenue Operations Alliance, (3) The Enablement Squad, (4) Sales Enablement Collective, (5) or the Revenue Enablement Society?  I can't recommend them more! Any others you might suggest?

Better Business Booster #12: Technical Knowledge vs Practical Knowledge Practical knowledge and application are just as important as technical knowledge one cannot be successful without the other. As someone who has done many product and equipment demos, I've found that there is no "checklist" for how to do it best. When teaching customers, it's important to not get bogged down in every feature. Instead, focus on the features that deliver your product or service. This personalized approach will result in more future meetings. However, it's important to personalize with care. Too much personalization creates more work with diminishing returns and no increase in conversion ratios. Remember, success comes from finding the right balance between technical and practical knowledge. #BetterBusiness #ProductDemo #CustomerService

CLOSING DEALS TAKES TEAMWORK With Scratchpad you can now automatically create and manage Deal Rooms in Slack for better collaboration and visibility. 🤝 Automatically get the right people, the right timing, and the right context. 🤝 Get faster insights into what's happening at each stage. 🤝 Automate sharing AI call notes, meeting details, or deal actions. 🤝 Alert reps and managers via Slack when MEDDIC or other key fields at each stage are missing. 🤝 Send actionable alerts when opportunity stages change or if an opportunity has been stuck in a stage for too long. Learn more about Deal Rooms at the 🔗 👇 and start working together, faster. #Sales #Revenue #GTM

What does Customer Love mean to me? One of my favorite things about my job is helping customers win, no matter where they are in their journey. As their business grows and evolves, we want to provide them with the right tools to meet their needs. That means the folks on my team have to be experts for our customers - from best practices on integrating ZoomInfo with their CRM or MAT, to training sessions tailored to their business, their pain points, and their use case. For me, Customer Love means knowing our customers’ business front to back, and ensuring we deliver consultative, relevant enablement to help THEM win faster 🚀 #zoominfolove

Why does Four/Four have its own "notetaker" ? So your entire team can gather and share customer insights (not just sales). Typically companies buy notetakers just for the Sales team. But in complex orgs with Solutions Consultants, Implementation Engineers, Customer Success and Support teams, there's a huge number of insightful conversations that you're missing out on. Our affordable notetaker and meeting recorder means you can give this great functionality to the rest of your company, in addition to your sales team! #zoom #googlemeet #microsoftteams

We're wrapping up Boxly Launch Week with a seriously useful feature! 🚀 Say goodbye to boring lead notifications! We're thrilled to unveil a powerful new feature designed to streamline your workflow. ✅ Lead Summary in Email Notifications: Our AI-powered tech now generates a concise 5-word summary in your lead notification emails. Get to the heart of the lead instantly! ✅ Lead Summary on Lead Cards: Our sleek lead card design now includes these summaries, giving you all the key details at a glance. Best part? This feature is automatically activated and comes at no extra cost. Just sit back and enjoy the efficiency boost. ✨ Learn more here: https://www.boxly.ai/ #BoxlyLaunchWeek #LeadManagement #AIinnovation #EfficiencyBoost