Feeling dismissed can deeply affect a patient's healthcare experience. If you've ever felt overlooked by medical staff, you know how important it is to be heard. Imagine being on the other side: how would you handle a patient's feelings of dismissal? Empathy and communication are key. Listen without interrupting, acknowledge their concerns without judgment, and work together to find solutions. What strategies do you find most effective for rebuilding trust with patients?
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Building strong doctor-patient relationships is crucial for providing quality healthcare. Here are some practical tips for doctors during consultations: 1. Introduce Yourself: Begin by introducing yourself, especially if you're meeting a patient for the first time. It's a simple gesture that can put patients at ease. 2. Warm Welcome: Show patients that they are welcome. A friendly demeanor and a warm welcome can help reduce anxiety. 3. Maintain Eye Contact: Maintaining eye contact demonstrates your engagement and genuine interest in the patient's well-being. 4. Active Listening: Listen actively and attentively to patients. Allow them to express their concerns fully without interruption. 5. Show Compassion: Display compassion and empathy. Understand the emotional aspect of the patient's condition, not just the physical symptoms. 6. Address Psychosocial Issues: Pay attention to psychosocial issues that might affect a patient's health. These can often be as important as physical symptoms. 7. Allocate Sufficient Time: Patients can feel rushed if you give the impression of being in a hurry. Allocate sufficient time for each consultation, so patients don't feel neglected. 8. Personalized Care: Treat patients as unique individuals, not just a collection of symptoms. Tailor your approach to their specific needs. 9. Plain Language: Avoid medical jargon and use clear, plain language. Check with the patient to ensure they understand the information provided. Creating a welcoming, patient-centered environment ensures that individuals receive not only effective treatment but also a positive healthcare experience. 🩺🤝👁️ #DoctorPatientRelationship #PatientCenteredCare #MedicalCommunication
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People pleasing is not the same thing as providing patient-centred care. We've absolutely seen a shift in how we provide care to our patients, and I want to be clear that this is a good thing. Certainly, serving our patients must include understanding their perspectives, their wishes, their fears, and their goals. Patient-centred care focuses in on these things. It does not, however, mean that we cannot use our clinical judgement. Rather, it asks us to use this judgement but also to explain it and to maintain consistency with it. We can come up with care plans that are both safe and respectful. This requires us to assume the best of our patients, to communicate clearly and honestly, and - of course- to establish boundaries around our care. And we must do this consistently. ✅ Patient-centred care means we do our best for each individual, considering both their desires AND our boundaries. ✅ It means we show up predictably and consistently because we've interrogated our reasons for how we practice. ✅ And it means we re-examine our logic with each person we serve. Easier said than done? Happy to walk through this with you on a consult - send me a message. Curious to hear what have your patients taught you lately about providing good care? What clinical boundaries support this? ⬇ #physiciancoach #physiciancoaching #boundariescoach
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Handling difficult conversations with patients is a key skill for healthcare professionals. It requires empathy, preparation, and clear communication. Effective strategies include choosing a private, calm environment, practicing active listening, using simple language, showing empathy and compassion, allowing for questions, seeking feedback, and providing follow-up support. These approaches ensure that patients feel heard, understood, and supported, enhancing their overall healthcare experience. You can read the full article on TempleHS's blog here for a detailed understanding of these strategies. https://lnkd.in/dug236BM
Practical Advice for Handling Difficult Conversations with Patients
https://blog.templehs.com
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Founder and Medical Director DOCBEECEE Leadership Academy. Transforming health and social care professionals into effective leaders and change agents, bridging the gap between leadership knowledge and practical skills.
Insights from the Heart: Lessons Learned as a Family Doctor / General Practitioner In my journey as a family doctor, I've learned profound lessons about empathy, compassion, and human connection that have reshaped my approach to medicine and life itself. First and foremost, I've come to understand that at the core of every medical encounter lies a desire to live well. It's not merely about adding years to one's life, but rather infusing those years with vitality, purpose, and meaning. As a GP, I've learned to look beyond the diagnosis, recognizing that I am not communicating with a disease, but with a person—a person who seeks understanding, compassion, and hope. Listening with genuine curiosity and empathy is key. It's about delving beyond symptoms to understand my patients' fears, hopes, and aspirations, becoming a trusted ally in their journey towards healing and wellness. Effective healthcare isn't just about medical knowledge and skills; it's about fostering a culture of compassion—a commitment to alleviating suffering, even when a cure isn't possible. Collaboration is essential. Healthcare is multidisciplinary, requiring the collective efforts of diverse individuals. By fostering an inclusive environment, we can harness our collective wisdom to deliver the best possible care. Ultimately, trust and compassion are the currency that transcends all barriers in healthcare, forging bonds of trust and mutual respect between patients and caregivers. As I reflect on my journey, I invite you to ponder the lessons you've learned in your own field. Let's continue to share insights, inspire one another, and strive for excellence. #primarycare #generalpractice #compassionate #trust
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Do you take the time to really listen to your patients? In healthcare, where each person's journey is unique, the power of listening goes beyond just exchanging words. As a doctor, truly hearing your patients and looking them in the eye is the foundation of compassionate care. It's more than just using a stethoscope, analyzing lab results, and providing treatment; it's about understanding the person behind the symptoms, fears, uncertainties, and hopes. Listening is not just a skill; it's an art that connects us deeply with our patients. It's about creating a safe space where every concern, question, and emotion can find a voice. At Regions Healthcare, our doctors and nurses take time to listen, one patient at a time. We recognize that each patient’s healthcare journey is unique and everyone deserves to be heard. We tailor treatment plan one individual at a time. Your journey with us is not simply a medical transaction, but a partnership based on trust, respect, effective communication, and shared decision-making. Speak to one of our exceptional team members today. To book an appointment visit our clinic or call: 07047000011. 07047000013. 07047000014. ...exceptional people providing exceptional healthcare. #RegionsHealthcare #BestHospitals #ActiveListening #ListenFirst #EmpatheticListening #MindfulListening #deeplistening
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Dermatologist, Mohs Surgeon, FAOCD, FAAD, FASMS, MPH, MCS, Clinical Professor of Dermatology. Author of Universal Death Care - A Solution for Healthcare in the Age of Entitlement. Co-Founder of The Business of Medicine.
As providers, our instinct is to support those around us. However, it's crucial to distinguish our emotions from those of others to avoid emotional burnout. Take time for self-reflection, meditation, or prayer to truly understand our own emotional state. Knowing what is ours and what isn't can make all the difference in providing the best care for others while maintaining our own well-being.
Medical providers often find ourselves caring for everyone around us, driven by our deep desire to help others. This can lead to providers taking on the emotional burdens of others as their own. While helping others is a noble trait, it's crucial to ask ourselves: are we grounded? Do we truly know who we are on a deep, visceral level? Understanding ourselves is essential. It helps us distinguish between our emotions and those of others. Without this self-awareness, we risk becoming emotional sponges, absorbing the feelings of those around us. At Rx for The Business of Medicine, we encourage all medical providers to invest time in self-reflection. Know what is yours and what isn't. This clarity will not only improve our well-being but also enhance our ability to care for others effectively. #MentalHealth #SelfAwareness #MedicalProfessionals #Codependency #Wellbeing
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Ex-Locum Consultant U.K. 🇬🇧 Anterior Skullbase | Head & Neck Consultant , B J Wadia Hospital for Children’s, Jaslok Hospital & Research Centre Mumbai. Board Member of Junior committee European Rhinology Society
- My thoughts - As we navigate the bustling world of healthcare, one quality stands out like a beacon of light – Patience. 💫 In a fast-paced environment where every second counts, patience might seem counterintuitive. However, it's the cornerstone of providing exceptional care and ensuring positive outcomes for our patients. 🏥 🔍 **Why is patience crucial in healthcare?** 1️⃣ **Holistic Understanding:** Patience enables us to take the time to truly understand our patients – their medical history, concerns, and unique needs. This understanding lays the foundation for accurate diagnoses and personalized treatment plans. 2️⃣ **Empowerment:** Waiting for test results, undergoing treatments, and recovery processes can be challenging for patients. Our patience and empathy during these times can provide them with a sense of empowerment, easing their journey. 3️⃣ **Collaborative Care:** Effective healthcare is a team effort. Patience fosters collaboration among medical professionals, allowing us to share insights, seek second opinions, and make well-informed decisions together. 🌱 **How can we nurture patience?** 1️⃣ **Mindful Presence:** Take a deep breath and focus on the present moment during interactions with patients. Listen actively, ask questions, and provide them the space to express their concerns fully. 2️⃣ **Self-Care:** Patience starts with us. Engage in self-care routines – whether it's a short walk, meditation, or hobbies you enjoy. A calm mind translates to patient interactions. 3️⃣ **Learning from Challenges:** Every day brings its share of challenges. Instead of succumbing to frustration, view these moments as opportunities to grow, adapt, and become even better caregivers. #PatientCare #HealthcareJourney #PracticePatience #EmpathyInAction
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What a fantastic article written by my friend and colleague, Katie Heskett, MS Ed., CPXP, PMP about the crucial role of genuine human connection in healthcare. #PatientExperience #HealthcareConnection #HumanizingHealthcare #EmpatheticCare #PatientCentricApproach #HealthcareEmpathy #CompassionateCare
"Everybody has a story. When your teams know the stories of their patients, they’ll perform better and they’ll feel better." In this article written by our very own Katie Heskett, MS Ed., CPXP, PMP, we discuss the importance of clinicians understanding their patients' backgrounds beyond medical symptoms. This depth of connection, grounded in genuine human interaction, not only brings fulfillment to clinicians but also ensures better patient outcomes. #PatientExperience #HealthcareConnection #HumanizingHealthcare #EmpatheticCare #PatientCentricApproach #HealthcareEmpathy #CompassionateCare
Human Connection Skill Series: Knowing Your Patient - Practicing Excellence Knowledge Center
https://knowledge.practicingexcellence.com
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AI in Healthcare Expert, Keynote Speaker, GPT Advisor, Former-CEO Of A Healthcare company, Author. Leading the AI healthcare revolution, developing & advising on AI applications. Recovering ER doctor turned AI futurist.
The Power of Empathy in Healthcare🩺 As professionals in the healthcare sector, we often find ourselves juggling multiple tasks and responsibilities. But during our busy schedules, one crucial aspect tends to take a back seat - empathy. Developing empathy is vital. Here's why: 1️⃣ Enhanced Patient Experience: Empathy allows us to better understand patients' concerns and emotions, eventually leading to a more personalized treatment plan. 2️⃣ Greater Trust: Patients develop trust in their healthcare providers if met with understanding and compassion, generating better compliance with treatment plans. 3️⃣ Improved Outcomes: Emotional and psychological support plays a significant role in treatment outcomes. Empathy facilitates this aspect of care. As healthcare professionals, let us make it our mission to practice empathy and compassion every step of the way. It might just be the key ingredient to make a real difference in someone's life. 💡🌟
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