During my visit to A&W restaurant near the hospital in Joliette, I encountered three customer service problems within a span of five minutes.
It is astonishing how many business owners are unaware of the revelation I am about to share. Just one disappointing experience is enough to make a customer walk away forever, never to return.
This is why it is absolutely crucial to have exceptional customer service!
Firstly, I was disappointed to discover that despite their extensive advertising about their raspberry pies, they were no longer available, and it was only around noon.
Secondly, when we placed our order at the drive-thru, the server instructed us to wait at parking spot number two. However, there were no signs or indications to guide us to parking spot number two.
Lastly, after I had to go inside to collect my order, the server forgot to give me my drink.
Personally, I can confidently say that I would not consider returning to that establishment due to the negative experiences I had encountered.
As a customer experience strategist, I can assist you in enhancing your customer satisfaction levels and ensuring their return.
Do not underestimate the significance of customer service!
Contact me today for an evaluation and to receive a comprehensive personalized solution report.
www.dg-strategies.com
#restaurants #customerservice #evaluation #businessstrategies
Vice President of Sales LG - B2C/B2B/Luxury
2moBig step for the brand in developing a luxury service organization. Luxury products are great but you must have a service solution to take care of these customers properly. We now have both, great products and great service / customer service. #sks #signaturekitchensuite #service #luxury