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It’s Tuesday, which means we’re bringing you some #SoftServeTips!🍦 We’ve all had this problem before, when you’re pulling your handle all the way down and no product is coming out. Have no fear, because it’s usually a super simple fix! 🪄🧑🏻🔧 In this video, we go over 3 reasons why this might happen: 1. You may need to loosen your flow screw. This is the simplest solution to this problem. When cleaning and reassembling your machine everyday, it’s easy to accidentally tighten your flow screw too much. Just loosen it up a bit and watch the product flow🍦. 2. You may have a chunk of product stuck in your dispensing hole, causing a blockage! To check for this, remove your star cap and pull down on your handle. You can usually see inside if something is blocking the hole. (Keep a cup underneath to catch any product.) 🕳️ 3. Your product may be TOO frozen. If your soft serve is too frozen and hard, it will not flow out of the machine normally. This can happen if your machine was on freeze for too long without pulling any product, if you have low-mix, or if your viscosity is too high, causing the product to be too thick. To fix this, you should put your machine in defrost mode to quickly thaw out the frozen product and remove it from the freezing cylinder. ❄️ If you still can’t get product to dispense after checking all 3 of the above points, please message us for further help. Drop any questions below!❓🙋🍦⬇️

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