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develop your process for getting the work 99% of the way there. leverage the firm resources, use the proofreaders and ask the library to help you complete the full picture. if you don’t have someone to utilize, our hotline offering might be the offering for you. #stage

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Co-Founder @ stage LLC | Business Development + Marketing for Lawyers & Law Firms | Transforming Touchpoints into Trustpoints | MBA | Certified Yoga Instructor

Trustpoint Tuesday - What’s the winning formula for establishing yourself as the most trusted legal marketer / business developer with your clients, i.e., your attorneys? After almost 20 years as a business developer at an AmLaw 100 firm, here are my tried-and-true ‘trustpoint’ tactics: Employ the 99% rule. This is my #1 piece of advice to build trustpoints with your attorneys.  ➡ Deliver excellent work product to your attorneys that is 99% of the way COMPLETED. Whether it’s a pitch, a response to RFP, or a Chambers submission.  Deliver a nearly finished work product of the highest quality. Attorneys don’t have time to write marketing responses. That’s why law firms have a marketing and business development department. Make it easy for attorneys to provide a few key pieces of information, such as a client reference or clarification on an important matter. ➡ Be unprompted and proactive in your communication with attorneys. Just as attorneys’ clients purport that they value proactive communications from their attorneys, the same goes for the attorney-business developer/marketer relationship. Attorneys appreciate not having to ask what’s up with a particular project, pitch or practice group meeting agenda. ➡ Add value to your attorneys. Adding value is a sure-fire way to break out of the reactive, “order taker” role that so many legal marketers/business developers fall into. Give more than what is asked. Ways to go above and beyond? Listen to and summarize earnings calls of key clients and highlight opportunity areas. Read the “risk factors” section of clients' annual reports and summarize areas that align with your firm’s strengths. Track company news & forward important happenings with a brief note about why one should care. Always have an agenda when meeting with attorneys and promptly send a follow up email with action items. These actions instill trust that you know what you’re doing. ➡ Take ownership and accountability. Whether for missed deadlines or mistakes (I once forgot to procure a table at the ABA's Antitrust Spring Dinner. Oops-a daisy. 🌼 100% my fault. I owned it.)   Whatever you do, don’t pass the buck and blame it on someone else. Not cool. ➡ Approach your role as a legal marketing/business developer from a place of confidence that you are helping others. Be a cheerleader/advocate/wing-person to your attorneys. You might be one of the most positive interactions they’ve had in their day. Project positive vibes only. Smile. 😊 #TrustpointTuesdays #LegalMarketing #Smile

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