Steve Mordue MVP’s Post

🌟 Achievement Unlocked: Enhancing User Experience on LinkedIn! 🌟 I recently accomplished a significant milestone in improving user interactions on LinkedIn! 🚀 Ever encountered a situation where users attempted to register with a phone number already in use? Now, I've implemented a seamless solution utilizing record-triggered flow coupled with custom error handling. 🛠️💡 By leveraging this setup, users are now promptly notified with an error message when attempting to register with a pre-existing phone number. This enhancement ensures a smoother record creation and streamlining the process. 📱🔒 #LinkedInUpdates #UserExperience #Innovation #CustomErrorHandling #SalesforceFlows #Engagement #TechSolutions

Extend Copilot for Sales with custom data and insights from your own apps. Optimize the sales process by integrating internal and external data with Copilot for Sales. Create enriched email summaries, customized meeting prep documents, and actionable meeting recaps to improve customer interactions. Copilot uses AI to generate insights and suggest actions based on comprehensive data, ensuring sales teams have all the necessary information at their fingertips. Create custom AI experiences using Copilot Studio with zero code. By adding Copilot extensions, users can connect to external data sources and build tailored AI skills. #copilotforsales #copilot #microsoftcopilot #microsoft Microsoft #generativeai #sales #MicrosoftAdvocate #MSFTAdvocate 00:00 - Copilot for Sales 00:36 - Baseline experiences 02:13 - Bring in external data 03:26 - Use Copilot to respond to emails 03:54 - Meeting prep and meeting recap 04:52 - Security and Responsible AI 06:27 - Copilot extensions 09:09 - Publish Copilot extensions 09:40 - Wrap up https://lnkd.in/eAMAkHEP

🌟 New Features in Customer Service from Outlook 🌟   In our last post we explained the differences between Copilot for Sales and Dynamics 365 App for Outlook. Today, we will explore the capabilities of Copilot for Service from within Outlook.   In Copilot for Customer Service the use of Generative AI stands out, offering some very useful features:   ✅ Generating email content when creating a new email or replying to an existing one. ✅ Scheduling meetings based on email content in Outlook ✅ Summarizing case history ✅ Showing recent and upcoming activities for that customer directly If you want to learn more about the features offered by Copilot for Service and the cost of licenses, read our latest post: https://lnkd.in/dU8mbVHk

I just attended the Microsoft Business Applications Launch Event. In case you missed it, it’s now available to watch on demand! Watch the launch event for in-depth insights and demonstrations of the new capabilities across Dynamics 365 and Microsoft Power Platform. You can also delve into several deep-dive presentations on topics including Microsoft Dynamics 365 Business Central, responsible AI practices, and a fireside chat that explores the latest features in this release wave. #BALE #BizAppsMSNL #Dynamics365 #Powerplatform #Copilot #AI #Dynamics365businesscentral

I’m not normally one to share generic Microsoft blogs/news, especially not when it comes to licensing but this will be my exception… because installing Customer Insights Journeys with realtime marketing only in ALL your environments without buying extra licenses is a thing now. Hurayyyyy! Ps. that’s one big juicy carrot bribe to get out of outbound marketing right there. Nice move guys 😉 #CustomerInsightsJourneys #Licensing #RealTimeMarketing

Did you hear? Microsoft's AI companion tool Copilot is expanding to Windows 11 in the next update! Check out our most recent blog post by Hannah Shankle where we explore Copilot's integration into Microsoft tools and how it's revolutionizing how associations can engage with Gen Z members. 💡 https://lnkd.in/eyKb5szi

Dynamics Hotdish's first #Ignite2023 interview just released with Angela Byers where we got to chat about all the latest and greatest updates with Copilot! Copilot for Microsoft D365 Sales? Full screen mode for a seller… the seller can use natural language or preview prompts to work with and manage their leads, opportunities, and communications. Copilot for Customer Insights? Better customer profile summaries, and better to marketing sales hand off. New partnership with Optimizely – for personalizing marketing campaigns and a bi-directional integration with CI. Copilot for Customer Service?  Use copilot with your contact center, website and knowledge base, empowering CSRs to effectively serve their customers. Check out the full episode here: https://lnkd.in/gp8tbuyX Ali Nelson | Ashley Steiner #CopilotInnovation #IgniteInterviews #TechRevolution #microsoft #ai #copilot #microsoftdynamics365 #microsoftdynamics #microsoftdynamicscrm #d365ce #msdyn365 #msdynamics365 #dynamicscrm #dynamics #sales #marketing #customerservice #customerexperience

How to automatically send an email when a cell value changes in Google Sheets: https://t.co/bHIBHLRkDc #NoCode #lowcode #Automated #artificialIntelligence #Google #Value #updated #dynamic #variables #email #EmailExperts #CustomerExperience #teamwork

#Chatbots using conversation starters can see an increase in user engagement by up to 30-40% compared to those without them. This is why we just released conversation starters inside your custom built, multi-channel #AIchatbots in VBOUT Here is a quick video on how to use this great feature. #marketing #chatbot #emailmarketing #leadgen

It's never too early to think about what Adobe 2024 Summit Session that you know you HAVE to see. Hint: It's the one I'm presenting along with Susan Vertrees Developer Tricks: Acquire New Customers Without Third-Party Cookies [S604] Marketing teams face constant pressure to grow revenue through new customers. Developers face constant pressure to configure, implement, and manage systems that marketing teams need to acquire those customers. Learn how key acquisition and profile enrichment use cases are supported by data partners and Adobe Real-Time CDP without third-party cookies. See how centralized identity resolution, segmentation, data governance, and activation tools help reduce dependencies on third-party cookies and enable your marketers to successfully reach new, high-value customers. Key takeaways: * Set up and manage XDM schemas, ingest and configure partner data and prospect profiles, and use self-serve segmentation, audience curation and activation for customer acquisition * Learn to make data hygiene work for you to ensure consistently current data * Use existing patented data usage and governance tools to implement responsible marketing and data handling https://lnkd.in/eTPNkSdn