Structured (YC S23)’s Post

I'm absolutely thrilled to share my insights on the HubSpot Spring '24 Spotlight! 🌟 After exploring the updates, it's clear HubSpot is taking a giant leap forward for marketers, sales pros, and customer service teams. Here's why I believe these updates are revolutionary: 1. HubSpot AI: It's now deeply integrated across all aspects of HubSpot, transforming the way businesses scale. This seamless integration across every Hub and the Smart CRM enables teams to achieve more, effortlessly. 2. Service Hub Redefined: With AI's help, the new Service Hub reimagines support by centralizing efforts and equipping teams with advanced tools. This means enhanced efficiency without the added costs. Features like the Help Desk Workspace, improved SLA management, robust routing, and a customizable knowledge base, coupled with an AI-powered chatbot, ensure customers get the help they need, around the clock. 3. Content Hub Revolution: Creating and managing content has never been easier. This all-encompassing platform supports the creation of cutting-edge formats and simplifies content management across channels. Additionally, the Brand Voice feature adapts to your brand's style automatically, ensuring consistency across all content. The Spring '24 Spotlight marks a new era in customer engagement and workflow management. HubSpot's commitment to innovation and enhancing user experience is truly inspirational. I'm excited to implement these updates and see the positive impacts unfold. Discover all 100+ updates and how they can transform your approach: https://hubs.la/Q02wfF8N0 #HubSpot #Spring24Spotlight #Innovation #Marketing #Sales #CustomerService #AI #Personalization #Analytics #HubSpotPartner

In our Spring 2024 Spotlight, we're sharing over 100 updates from across our customer platform, all built for your reinvention. At HubSpot, it's our job to see around corners and let you know what's coming. > Content Hub Create and manage personalized content at scale to fuel the entire customer journey. Save time and drive revenue. > HubSpot AI Powers our Hubs and our Smart CRM to supercharge your go-to-market teams. > Service Hub Everything you need to scale support, drive retention, and increase customer value. HubSpot heavily invests in consistently innovating to help marketing, sales, and customer success leaders drive growth. Click the link below for a full breakdown 🔽

It is Spotlight Day at HubSpot. And, it is truly exciting. I am amazed at the pace of innovation in our industry - innovation is happening in days and weeks, not months or years. And if you are in Marketing, Sales, Customer Success or Support, you have a really tough job of driving growth for your business and trying to keep up with what is happening in the industry. We get that - so, we decided to have not one but two big launches each year. You all have seen INBOUND and our customers love the innovation that comes out each year in September. Starting this year, we are introducing Spring Spotlight, to make it easy for you to take advantage of everything we are building with AI. If you are in Marketing, you will want to check out Content Hub. Because you know what is changing in content? Everything! If you are in Customer Support or Service, you will want to check out Service Hub. We have embedded AI to make it easy for you to drive retention and productivity. I am so proud of our teams across Product and Flywheel who are solving for our customers and setting the pace for innovation! https://lnkd.in/g_BsdRQa

Evaluating HubSpot, but concerned about its scalability? That may have been a valid concern a few years ago, but not anymore. HubSpot has come a long way since its inception, now releasing anywhere from 40 to over 100 new product updates monthly, with more than 70 features and capabilities currently in beta. They recently released their Spring Spotlight, which includes some exciting new features. With HubSpot's Customer Health Score, you can easily identify customer churn risk and address their needs proactively. The IVR Call Routing feature allows you to quickly resolve customer calls and match them to the right agent. And with Call and Conversation Summaries, your team can summarize calls and conversations in one click and move on to the next ticket faster. Other notable features include the Self-service Chatbot that uses GPT-powered AI to resolve customer queries 24/7. The Brand Voice feature that helps define your brand voice and deliver on-brand content across all channels. And the LinkedIn CRM Sync that allows you to reach more prospects on LinkedIn with a deep two-way integration. HubSpot's webhook triggers in workflows also enable data-driven workflow initiation, giving users the option to initiate workflows based on third-party data. In short, HubSpot has evolved significantly and can now meet the needs of growing organizations. So, instead of asking if HubSpot can scale, it's about how you can take full advantage of everything it has to offer. Check out HubSpot's Spring Spotlight and explore all the new features for yourself! https://lnkd.in/ekVHwZMi

HubSpot = connected platform for customer success 🧡 When you focus on the value of connecting your people, process, and data in one place it makes so much sense ✅ But today it isn’t obvious how it actually works… I hope this inspires you to consider what you could do with the tool your company is already paying for (before jumping to a CSP) 👇 Questions? Let me know.

We're thrilled to share that we've achieved a 400% increase in revenue from our existing customer base! So, what's our secret sauce? It's a powerful combination of: Focusing on "good fit" customers before pursuing new ones Assigning dedicated customer success and product managers to each client Conducting weekly, documented customer health evaluations on HubSpot Empowering non-commercial teams to identify new problems to solve Delivering high-quality results consistently We've invested in a Revenue Growth architecture that prioritizes retention and expansion. It's not just about the tools – it's about aligning our people, processes, and data systems for growth. Let's keep growing and learning together! #revenuegrowth #customer success #retention #expansion #growtharchitecture"

Introducing 💡Spotlight💡- your ultimate cheat sheet to HubSpot's 100+ latest innovations! Whether you're a marketer, sales rep, or customer service specialist, Spotlight has you covered. A few of the latest updates that we know you'll love: 🧡Service Hub Re-launch connects Support and Customer Success together to help customers faster 🧡Content Hub takes content creation into the future with a single piece of content – remixing everything from blogs to social, and more 🧡Commerce Hub makes B2B buying and selling SO MUCH smoother from wherever you transact 🧡HubSpot AI powers all our Hubs and the Smart CRM so you can deliver the best experiences possible 🚀 Reinvention starts here - https://hubs.la/Q02tWk3J0 #HubSpot #Spotlight24 #GrowBetter #innovation

Did you know that up to 70% of your customers will churn within the first 100 days? 💥 In partnership with Gainsight, SABINA M. PONS, MA shares an article that highlights the critical need of mapping out a digital journey to target and tackle churn from before it is even a question. This great read "Digital Strategies to Help You Activate Your Customers" shares insights on how to map critical moments of truth during implementation and onboarding through correspondence of digital-led approaches, including who should be involved and what should be measured. Read more ⬇️ ⬇️ ⬇️

Exciting news from HubSpot! 🌟 Their latest suite of enhancements is now live and you can check it out at https://lnkd.in/eDYGhsW7. If you're a new HubSpot client or considering a switch, you've made the right choice. HubSpot seems to be setting the pace in the crm space, leveraging the power of AI to exceed the evolving needs of businesses. 🚀 What's impressive is HubSpot's commitment to driving change, not just reacting to it. Their new AI tools empower marketing, sales, and service teams with smarter, more efficient solutions, from AI-driven content creation to enhanced customer engagement strategies. As a business, we're proud to be part of the HubSpot ecosystem. It's announcements like this that remind us why. 😀 💼🔗 ...and yes, I think I may have had my fill of Orange flavoured Koolaid today 😄 🥛 #HubSpot #DigitalTransformation #AI #Innovation #CRM