Subharun Mukherjee’s Post

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Vice President, CleverTap

Trust is the cornerstone in defining the human👩 + AI 🤖 future of customer experience. Insights from the recent Forrester CX Summit EMEA 2024 underscored the pivotal role of trust in various industries, highlighting empathy as the key element in fostering trust in AI. Enza Iannopollo skillfully connected themes from Shakespeare's iconic play, Hamlet, providing valuable perspectives on the subject. A must-view for those keen on unraveling the intricacies of trust in AI. #forrCX

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Enza Iannopollo

Principal Analyst at Forrester

2w

Thank you! I am glad you enjoyed the keynote.

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