Suhas Motwani’s Post

Calling start ups who are looking to learn from their peers and experts on how to adopt Gen AI for this workshop! Nabyendu Mandal Aditya Mangal Sajan Nair Rahul Agarwalla Vinayak Hegde Shanoop Krishnan

My favorite thing about working with early stage companies is the energy that comes in the beginning. This is the time where the pain point is so clear, the team is amped and ready, and it's just the beginning on ALL fronts. We've loved working with Torrey Leonard and the entire Thoughtly team and I have no doubt that they are about to blow up. Take a look at their seed announcement and watch the video below. 🚀 🚀 🚀 🚀 #earlystage #seed #fundraising #hiring #AI #b2b #saas #recruiting #recruiter

There are 6000 Contact Centres in the UK with over 812,000 people working within them and an estimated cost base of over £28.42bn. (Globally there are 18,000,000 Call Centre Workers) This industry is about to be disrupted by CCaaS AI like Thoughtly. Here are some reflections: - Companies that provide outsourced contact centres have both a major risk and a huge opportunity, but are generally old fashioned. - Companies with in-house contact centres should look to how they introduce AI to reduce costs, but also face the ethical dilemma of what to do with their people. - Small business have the opportunity to enhance their service without taking on the additional cost of customer services. - Contact centre workers should be looking closely at their long term prospects and perhaps exploring how to join the Communication Workers Union to ensure fair treatment though this evolution - Realistically, it will take a long time for this to roll out to an order of magnitude, but those that adopt it quickly could get ahead very quickly, - Finally, Companies where the CX cost if a barrier to entry, like Banking/FS, are ripe for new entrants with disruptive models. Banking platforms like The Bank of London + Thoughtly and Salesforce provide an excellent basis for market entry.

After almost a year of building, I’m beyond excited to announce what we’ve been working on over at Thoughtly– the first-ever CCaaS platform built from the ground up for the era of generative AI. By leveraging LLMs, Thoughtly creates human-like AI agents capable of handling every inbound and outbound phone call for high-volume contact centers. Everything you can train a human agent to say and do, you can train your Thoughtly to do the same. We’re building a world where human voice and artificial intelligence coalesce to create the ultimate user experience for business interactions. Just as companies like Apple enhance consumer devices with voice AI experiences like Siri, we believe businesses should leverage the same technology. At Thoughtly, our innovations ensure zero hold time, 24/7 service, full scalability, deep integration, and perfect, personalized customer service every single time. 𝐓𝐡𝐞 𝐧𝐞𝐱𝐭 𝐭𝐢𝐦𝐞 𝐲𝐨𝐮’𝐫𝐞 𝐨𝐧 𝐡𝐨𝐥𝐝, 𝐭𝐡𝐢𝐧𝐤 𝐚𝐛𝐨𝐮𝐭 𝐡𝐨𝐰 𝐓𝐡𝐨𝐮𝐠𝐡𝐭𝐥𝐲 𝐰𝐨𝐮𝐥𝐝 𝐞𝐱𝐩𝐨𝐧𝐞𝐧𝐭𝐢𝐚𝐥𝐥𝐲 𝐢𝐦𝐩𝐫𝐨𝐯𝐞 𝐲𝐨𝐮𝐫 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐚𝐬 𝐚 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫. When I first reached out to Casey Mackrell back in July, I couldn’t have imagined the incredible (and difficult!) journey we’ve been on ever since. From meeting our killer sales lead David Khaydatov, pitching Will Zell and the Ohio Angel Collective, being invited to work in San Francisco with awesome founders during Pioneer's summit, meeting Gaurav Jain at his offices in South Park, setting up our tiny office in New York, hanging out with Jen Hilibrand from Greycroft, to building an epic team– the journey so far has been nothing short of life-changing. I cannot emphasize enough how grateful I am for everyone who has joined me on this journey so far. And we’re only just getting started! We’ve raised our $3M seed round with participation from Afore Capital, Greycroft, Expansion Venture Capital, Shift Left Ventures, Pioneer, the Ohio Angel Collective, Andrew Ofstad from Airtable, and Rico Mallozzi from Sapphire Ventures. Thank you so much to our investors, team, and everyone who has played a role in bringing us to where we are today. Together, let's usher in a new era of communication where every voice is empowered, every connection is personalized, and best of all– no more hold times. #ThoughtlyLaunch #AI #VentureCapital

🗣️For Roberta Popescu, "It’s better to work with technology than against it". We agree because going against technology is simply ... a fool’s race. We had the privilege of chatting with Roberta, co-founder of Xactsize about her entrepreneurial journey. An alumni company of our NEA program, Xactsize is leveraging augmented reality (AR) and artificial intelligence (AI) to address the sizing dilemma faced by online retailers. She shares some challenges entrepreneurs face while seeking investment and gives a sneak peek into Xactsize’s plans. Read the full article - https://lnkd.in/drccfsnc

Bold ideas make history - but only if they're told. We want to make sure that you and your insights are seen and heard! When you write something that wows in Narratize, share it here on LI and tag us @Narratize, using #BoldIdeas. We'll re-share your post and shout out your ingenuity across our network of innovation and research professionals. Tune in to the hashtag for thoughtful discussions about what's new in innovation, tech, and R&D. What #BoldIdeas are you waiting to tell? https://lnkd.in/gK5mKvcw

How does CEO Sean Higgins keep his team at BetterYou on the cutting edge of AI advancements? What he said surprised me. “One of our company values is a question: What did you try this week?” This question is asked to the entire team (~30 people) by managers, and by leadership at quarterly reviews. “We always want to be trying and iterating and learning.” This culture of experimentation and exploration feels necessary in an ever-changing tech landscape. “Key insights and learnings bubble up, and the team can share them broadly. That’s how we find out about new products.” This is a great idea for other companies and startups to follow!

Are you wondering how to pitch your business for potential investment? Sit in on this! #entrepreneurs #investment #pitching

✨ Thrilled to introduce another speaker for RAISE Summit: Des Traynor, Co-founder, Chief Strategy Officer, and Board Member of Intercom. We've all already used this tool once in our life: Intercom is the next-generation customer service platform, built for an AI-first world. It is the only solution that combines a help desk, an AI chatbot & proactive support tools into one seamless platform. They have recently launched Fin, which uses the most sophisticated AI language models, Fin automatically solves customer issues with safe, accurate, conversational answers based solely on your support content. 💻 Before his role in co-founding Intercom, Des was engaged as a UX consultant and an academic, teaching computer science at the university level while pursuing a Ph.D. focused on enhancing the quality of computer science education. Additionally, he co-founded Exceptional. 🎙An authoritative voice on entrepreneurship, business growth, product strategy, and more, Des actively contributes his knowledge through writing, podcast appearances, and speaking at conferences. He is also an investor, supporting startups like Stripe, Miro, Notion, and Hopin, among others. Welcome, Des Traynor! www.raisesummit.com #AI #GenAI #ArtificialIntelligence #Tech #event #Paris #Intercom #GenerativeAI

Unlock the Future of AI at the BullRing Event This May! Get ready to be inspired! The BullRing, Birmingham’s premier event for ground breaking innovations, is hosting an unmissable gathering on May 16th at 15:00 GMT. This month, we’re putting a spotlight on the trailblazers using artificial intelligence to reshape the landscapes of Tourism, Advertising, and even the Gaming industry. Why Should You Attend? Experience a dynamic, fast-paced showcase featuring some of the most innovative companies today. Our line-up includes enterprises that are integrating AI in ways that revolutionize customer experiences and redefine industry standards. Plus, you'll get a sneak peek at a game company that's using AI to create experiences that are not just played but lived. Engaging Insights from Industry Leaders The BullRing isn’t just about showcasing great ideas—it’s about refining them. With fun hosts to keep the energy high and feedback from top executives and seasoned investors, every presentation turns into an opportunity for growth. Whether you're a start-up enthusiast, a potential investor, or someone curious about the future of tech, the insights offered here are invaluable. Network with the Best Amid the buzz of innovation, take the chance to connect with business leaders, creative minds, and potential collaborators who are as eager as you are to drive change. The BullRing is the perfect place to expand your professional network in a setting that’s as lively as it is constructive. Be Part of Something Bigger This isn’t just another networking event—it's a launchpad for tomorrow's big ideas. Whether you’re there to observe, participate, or scout for the next big opportunity, you'll find yourself at the center of excitement. Ready to dive in? Spots are limited, so don’t wait to claim yours! Secure Your Spot Now! (https://lnkd.in/egYAabhC) Join us at the BullRing where ambition meets innovation. We can’t wait to see you there! Michelle Dalton Mike Pagan Xsite Michael Taite Dan Licari