T-Mobile’s Post

What makes T-Mobile stand out? Never mind having the only Stand Alone 5G Network, or implementing the rural coverage everyone needed for so long… how about being voted “Best in Customer Care” for 7 years in a row??? Read more below 🙌🏼

Go paperless and improve your organization! This summit will showcase how the software has helped other manufacturers like you!

Network outages happen to every telco, large and small. Every minute of downtime means lost revenue, increased costs, and decreased customer satisfaction. Watch our latest installment of “Small Telco. Big Wins”, to hear Senior Director, Zaid Ally, give key insights into how operators can leverage Sandvine’s AI-driven software to identify and resolve network issues quickly and accurately. Watch episode 2 now (https://lnkd.in/gqae9FXC)

By focusing on key “moments of truth” in parcel pick-up at the source, last-mile delivery, and customer service, a European provider of mail services improved operational efficiencies and boosted NPS scores by 15-20 points, leading to a 7-15% revenue increase. Discover how our work with the company helped achieve these results. https://bit.ly/3LmpLHU

By focusing on key “moments of truth” in parcel pick-up at the source, last-mile delivery, and customer service, a European provider of mail services improved operational efficiencies and boosted NPS scores by 15-20 points, leading to a 7-15% revenue increase. Discover how our work with the company helped achieve these results. https://bit.ly/4d5is30

"🚀 Another productive week at Enginess! 🚀 From diving deep into discussions on resiliency in supply chains, to exploring the power of AI for driving growth, and navigating the complexities of marketing in today's chaotic world, it's been a whirlwind of insights and learning. Our very own Jim Reid was right in the thick of it all at the conference. Want to know the key takeaways? Connect with Jim Reid https://bit.ly/496CLLo and stay ahead of the curve! #Enginess #Productivity #SupplyChainResiliency #AIGrowth #MarketingInsights #StayAhead"

In 2023 AT’s Patronage Growth Team set themselves a goal to establish a regular bus driver forum for insights, to drive customer experience and operational improvements. Since the end of 2023, the team has now established a successful forum for approximately 3000 drivers to use. Our drivers can now message us at any time with their insights or feedback. Messages are then responded to promptly with insights passed on to the appropriate team here at Auckland Transport. Some of the changes we have made from these insights are: 🚦 Adjusted signal phasing to favor buses for some of our services. 🛑 Improved bus stop signage 💳 Shared scrolling messages on PIDS to have HOP card ready to facilitate faster boarding on link services. 🚍 Identified and fixed incorrect bus stop signage 🎫 Identified technical issues on bus ticketing machines. 🚥 Reported and repaired traffic signal damage The team is working hard to improve the reliability of the network, enhance customer satisfaction, and grow patronage. Well done to the Patronage Growth Team! 🙌 👏

Front customers have an average CSAT score (87%) that surpasses industry benchmarks (78%) by 9 points 💪 Today we’re announcing the very best-of-the-best with our new Game Changers Awards, which celebrate 100 Front customers who excel beyond this to set a new standard in customer service. What the honorees have in common:  Best-of-the-best Front CSAT scores 💯 Exceed industry benchmarks 📣 Obsess over exceptional service 🤗 More about the awards and who made the list ➡️ https://lnkd.in/g-HZC4F5

We did it again - Verizon Business has been ranked #1 in Customer Satisfaction for Small Business Internet Service by J.D. Power - for the 6th year running! Everyone who knows me knows the great weight I place on the collective team versus individual success, and this achievement is that belief in action. Our team’s unending pursuit to serve small businesses is why we continue to come out on top, because we all know that in today’s digital landscape, whether you have reliable connectivity or not is no longer an option, it’s a requirement. Why this matters: - Ranked #1 based on 6 crucial factors including performance, reliability, and customer service - Feedback from over 1,735 small businesses (1-19 employees) - Consistent excellence that our customers notice Join me in celebrating this outstanding recognition! https://bit.ly/3xVLl2W

Discover how CPA firm Accountability Services skillfully manages a hybrid team with the right cloud-based phone system. Accountability Services PLLC redefines what it means to be "not traditional." They work year-round with their clients to ensure well-informed, strategic decisions based on top-quality data. 💼📊 They needed a phone system that could grow and adapt to their evolving business, and switching to smrtPhone was the best decision.💡 Read the full Case Study to see how smrtPhone's proactive system drives customer satisfaction for Accountability Services.👉 https://lnkd.in/gWV7gTEw Is your business ready to become our next success story? Share how smrtPhone has changed the game for you. 🚀