As Chief Digital & Technology Officer Dane K. Mathews said, “Tapping into AI gives us the ability to ease team members’ workloads, freeing them to focus on front-of-house hospitality. It also enables us to unlock new and meaningful ways to engage with our customers.” 👏 Read our parent company Yum! Brands' post below to learn more about what's next with our Voice AI tech.
We’re excited to announce that we’re expanding Voice AI tech across hundreds of Taco Bell drive-thru locations in the U.S. by the end of 2024. The Voice AI tech – currently in use in 100+ Taco Bell drive-thrus across 13 states – uses a holistic approach, benefiting both team members and customers. And we’re aspiring to implement Voice AI tech in drive-thrus at our iconic brands globally in the future. https://lnkd.in/gjTz52Vn #GoodGrowth
Erin DeCesare
1mo
Well done, Dane K. Mathews, and team! I see AI as a crucial element in optimizing our workforce and elevating customer engagement. It allows our team at ezCater to focus on delivering top-notch customer service while AI helps with the rest. Kudos for leading the way!
Dane K. Mathews
1mo
Proud to be on this Team representing this new frontier!
王瑞文 -Lyla EKAA
1mo
This is an exciting development! Expanding Voice AI technology will significantly enhance both customer and team member experiences. Looking forward to seeing this technology implemented in more stores globally. #Innovation #AITechnology #CustomerExperience
Best of luck!
I am looking for a job. It may be possible to give me an opportunity from your side.
Awesome!!
Company Owner at The Game Lounge
1moI went to a Yoshinoya drive through and their AI was excellent. Took my order flawlessly. The advance in AI is not only a technology is better issue. It is also a humans need to take more pride in their job issue. Entitlement used to be a gender or race issue but now we think we deserve the job over AI but refuse to do that job better than AI or sometimes do an acceptable job for the customer.