TalentStack - Your Global Talent Partner’s Post

Want to know how Starbucks keeps its employees happy and helps the company shine? Their secret is all about treating employees well. In many jobs, especially in stores and cafes, workers often get low pay and few benefits. This can make them unhappy and less interested in their jobs. When employees aren't happy, it shows in their work, and customers can feel it too. This can hurt the business in the long run. Starbucks does things differently. They pay their workers well, including health benefits, even for part-timers. They also pay for their employees' college tuition and let them own a part of the company through stock programs. This makes employees feel valued and helps them do their best at work. How does your job make you feel valued? Do you think these ideas from Starbucks would work where you work? Let us know your thoughts. #HappinessSquad #starbucks #wellnessatwork

Employee Privileges and what they tell you about the Employer: When I read that the newly appointed Starbucks CEO will travel (daily?!) from his house in California to Seattle in a Private Jet: I first did the math (See pic/ Info via ChatGPT (link in comment) A trip to and fro would cost 12k USD, about Rs 10 lacs. (2 hrs*3k*2 trips) 10 lacs per day * 3 days a week * 4 weeks = 1.20 crores a month in travel allowance. SIGNALS: - Starbucks must be up Starbucks Creek (I hope you got the pun) to accommodate this request and pay the astronomical sums this new hire has demanded. WHY? It's not the cost—it's just a nuisance! A CEO who is always in the air and not at HQ on all days tells me how desperate Starbucks is to hire someone who smells of resurrection! The last case I remember was of Welsh/American Sony CEO Howard Stringer, who travelled frequently from the USA to Japan once a month. That didn't end well. My Learnings: Paying attention to abnormal CEO perks tells you not so much about their supernatural qualities as about the horrific condition of the Company that is the employer. Do you agree? #Dhandhekibaat

Have you ever wondered why some companies seem to have a magnetic pull for top talent? It's not just the pay or the perks. It's about making employees feel important and proud of their work. Take this Starbucks India store I visited the other day as an example! They allow their baristas to craft their beverage, then broadcast the name of the barista on their overhead board at the counter along with the name of the crafted beverage. What a unique and smart way to make every team member feel valued, not just as a cog in the machine but as the main act. This isn't just about occasional recognition. It's about building a place where every day is a chance for employees to stand out and be proud of what they do. So, how can you light up your stage and place your employees in the spotlight? 1) Start by listening 2) Celebrate their hard work 3) Cheer on their big moments. Let their success stories shape your company. Let's shift the focus. Put your employees centre-stage and watch as they transform your workplace and your entire business landscape. Do you have any stories of employee recognition and the impact it's had on your organisation? Share them below! #employeeengagement #baristalife #starbucks #inspiringstories #leadershipinsights

Starbucks announced changes that will take effect this month designed to: *Reduce order wait times. *Meet demand more easily during the busiest times. *Teach baristas to use "simplified, more intuitive steps" to create orders. Two things I love about these changes: 1. They were developed based on feedback received from their "partners" - their front-line team members. 2. The introduction of a new position, "Peak Play Caller" whose job during peak periods is to help figure out where bottlenecks are likely to happen before they do and find ways to help. Introducing a new position means more work for HR teams, but creates another career advancement opportunity for team members. Listening to frontline employees and giving them greater #career advancement and #workforcedevelopment opportunities are two huge wins in my opinion. Inc. Magazine article in comments.

Unveiling the Secrets of Starbucks' (Former) Referral Program: A Look Back at a Marketing Triumph Starbucks' name has become synonymous with coffee, and their rise to prominence can be partly attributed to a brilliant marketing strategy: their referral program. While it's no longer active, understanding its mechanics and impact can offer valuable lessons for businesses today. A Program Steeped in Success: The core of the program was simple: refer a friend, and both you and your friend received a reward. This incentivized existing customers to spread the word, attracting new ones and fostering brand loyalty. The specific rewards may have varied by region, but the concept remained consistent. The Sweet Rewards of Friendship: For referring friends, the program typically offered bonus Stars in the Starbucks Rewards™ program. These Stars could be redeemed for free drinks, food items, and other goodies, acting as a constant reminder of the friend who introduced them to Starbucks. Referred friends, upon joining the Rewards program, would often receive a welcome reward, like a free beverage, further solidifying their positive first impression. The Program's Lasting Legacy: While the official program is discontinued, its influence is undeniable. It helped Starbucks cultivate a passionate customer base, establishing them as a go-to coffee destination. The program also highlighted the power of word-of-mouth marketing, demonstrating how satisfied customers can become brand ambassadors. Lessons Learned from a Coffee Giant: For businesses looking to emulate Starbucks' success, the key takeaways are clear: 1) Incent Existing Customers: By rewarding brand loyalty, you turn customers into advocates. 2) Offer Compelling Rewards: The rewards should be enticing enough to motivate referrals. 3) Make it Easy to Participate: A seamless referral process is crucial for program adoption. Starbucks' referral program may be a thing of the past, but the lessons it offers remain valuable. By understanding its core principles, businesses can craft their own referral programs to cultivate a loyal customer base and propel their brand forward. P.S. Tu coffee (kaafi) hai 😆 #coffee #Starbucks #India #comingsoon #aiforgood #hiring #yolowolo

A very insightful thought by the ex-CEO of Starbucks that I relate with💭 Hiring is an art due to its reliance on subjective factors like personalities and cultural fit, which go beyond measurable metrics. Despite incorporating data and processes, the unpredictable nature of human interactions makes it more art than science. In my decade of experience, I’ve seen many candidates who possess strong technicals and expertise, but it’s the candidates who possess the personality that aligns with the team's culture who actually succeed, and understanding the team culture by meeting hiring managers has truly made us effective recruiters🔎 #teamculture #hiring #recruitment #bestpractice

Imagine if Starbucks sold only small, decaf, black coffee. That wouldn't make sense because Starbucks caters to the needs of its customers; the decision-makers, the coffee drinkers... 👉 When you're changing jobs, think like a Starbucks barista. The company, via its hiring team, places their order in the form of a job poster. If a Starbucks customer orders: "A venti pumpkin spice latte with eight shots of espresso, seven pumps of pumpkin sauce, and one pump of maple pecan sauce." You wouldn't dare offer them a small, decaf, black coffee thinking this will satisfy their coffee craving! Don't send your black coffee-esque generic resume to decision-makers; 👉 give them what they've ordered. ——— Hi, I’m Maureen.  I guide six-figure executives through career changes. I take the worry and wonder out of changing jobs at senior levels. Let’s find time to talk about your career goals and ambitions.  Reach out and we can get started!

☕ A very long time ago, shortly after college, I was once a coffee slinger. The term "barista" hadn't caught on yet. It was fun, but also hard work. (It doesn't have to be unfun to be hard work!) Customers had attitudes and entitlement. Machines broke down. Maintenance was never done. (Some things don't change even with career changes! haha) Mad rushes in the mornings and afternoons. The espresso mocha shakes were traps ready to be sprung - especially with cookie-dough ice cream. 😆 There were behind-the-scenes duties like cleaning the bathrooms, uncloging sinks and toilets, and sweeping the premises. I even got assaulted trying to break up a couple fighting with real live fists. Anyone who claims that these workers are having an easy time are showing their disdain for workers. I support these workers striking against Starbucks. I hope the company will heed their plea for betting working conditions and fair pay. And I support their unimpeded right to organize, unionize and walk off the job - and to prevent Starbucks from hiring scabs. #starbucks #strike #workers #workersrights #solidarity

Prioritizing the well-being of the employees! 💡 Howard Schultz [Former CEO of Starbucks] joined Starbucks ☕ as the Director of Retail Operations and Marketing in the early 1980s. At that time, Starbucks was a small coffee retailer with a handful of stores in Seattle. During a trip to Italy, Schultz was inspired by the vibrant cafe culture and envisioned creating a similar experience in the United States. Schultz proposed the idea of transforming Starbucks into a place where customers could enjoy a premium coffee experience, and he wanted the employees to play a crucial role in bringing this vision to life. As Starbucks expanded, Schultz faced a critical decision during an economic downturn in 2008. Many companies were cutting costs by reducing employee benefits, but Schultz took a different approach. He believed that Starbucks' success was deeply connected to the well-being and happiness of its employees. Instead of making cutbacks, Schultz decided to enhance employee benefits. Starbucks introduced comprehensive healthcare coverage for both full-time and part-time employees, a move almost unheard of in the retail industry. This decision meant that even part-time baristas had access to healthcare, including mental health benefits. Schultz saw these benefits as an investment in Starbucks' most valuable asset – its people. By prioritizing the well-being of the employees, he aimed to create a culture of loyalty, satisfaction, and pride. This bold move not only attracted and retained top talent but also became a defining characteristic of Starbucks' brand identity. The decision to invest in employee benefits during a challenging economic period proved to be a game-changer. Starbucks weathered the storm, and the company's commitment to its employees became a model for other businesses. It's a testament to the belief that taking care of your team is not just the right thing to do ethically, but it's also a smart business strategy that fosters a positive workplace culture and contributes to the overall success of the company. #leadership #starbucks #employeebenefits #layoffs #employeeengagement

Prime example of RESULTS-BASED RECRUITING at Starbucks. Hire the best talent available. PERIOD. Well done! 👏 “The coffee giant's performance has struggled this year, hurt by weak sales in the U.S. and China, its two largest markets, CNBC reports. Starbucks shares have fallen 21% during its current CEO Laxman Narasimhan's tenure. Niccol has a strong track record of turning around troubled companies: As CEO of Chipotle, he helped the chain rebound from its foodborne illness scandal and led its restaurants through the pandemic. During his time at the restaurant chain, ITS STOCK SOARED 773%, CNBC reports. ‘Starbucks based its process of selection on this PERSON’S PRIOR RECORD of boosting restaurant-based companies, NOT THEIR LOCATION.’ says Choudhury. ‘I expect more companies will take notice and follow suit: If you want to attract and retain the best talent, you have to be open to flexible work arrangements.’ “- CNBC, Morgan Smith