🌿Keep your customers happy and loyal with personalized care from DWELL™! #CustomerCare #Personalization #personalizenotification #pushnotifications #geofencing
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There is no team more in tune with the customer than CX 🌟 Now what if every department could tap into the same direct connection with customers? That's exactly what Amanda Kwasniewicz, VP of Customer Experience at Love Wellness is making happen with a 6-week CX training program that everyone at the company from the office manager to the CEO attends. 🎓 The result? A customer-driven culture and unexpected connections across teams. 🤝 Check out how you can bring this program to your company in just 6 steps ⬇ https://lnkd.in/gWMCSv8S
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Global Executive Coach and Team Coach *Top 3 Best APAC Coach 2021 * Hall of Fame Top 100 Influential Filipino Women on LinkedIn* Coaching leaders and teams to level-up and play a bigger game.
What does it mean to build a strong connection with people? I stayed in a resort which had exceptional customer experience from start to the end. They made sure that we could feel their care. It was all in the little details. This made me think of how we interact with people and what makes us stand out. People will remember you with how you made them feel. How will you level-up the interaction with your internal and external customers? What will you do to build stronger connections with them? #ExecutiveCoaching #TeamCoaching
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Results-Driven Tech/Customer Support Specialist | Delivering Exceptional Customer Service | Maximizing Customer Success | Streamlining Onboarding Processes | Enhancing Customer Experience | High-Achieving Freelancer
𝐄𝐧𝐡𝐚𝐧𝐜𝐢𝐧𝐠 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐏𝐚𝐫𝐭 𝟏. Hey LinkedIn family! Let's talk about turning our customer interactions into something exceptional, especially on this Social Saturday! Here's the game plan: 1. 𝐒𝐰𝐢𝐟𝐭 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐞𝐬: Turn waiting into a thing of the past! Respond promptly to customer inquiries, adding a dash of efficiency to their day. 2. 𝐓𝐚𝐢𝐥𝐨𝐫𝐞𝐝 𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬: One size fits none! Personalize interactions, making customers feel seen and understood. It's the secret sauce to a memorable experience. 3. 𝐏𝐫𝐨𝐚𝐜𝐭𝐢𝐯𝐞 𝐄𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Don't just wait for questions. Reach out, share updates, and keep the conversation going. It's like adding a friendly twist to every interaction. 4. 𝐒𝐮𝐫𝐩𝐫𝐢𝐬𝐞 𝐚𝐧𝐝 𝐃𝐞𝐥𝐢𝐠𝐡𝐭: Throw in unexpected perks or discounts. Small surprises go a long way in turning a regular experience into something extraordinary. This festive period is a perfect time to do this - Mugs, sweaters, cards, just anything thoughtful would do you know. 5. 𝐄𝐚𝐬𝐞 𝐨𝐟 𝐎𝐧𝐛𝐨𝐚𝐫𝐝𝐢𝐧𝐠: Streamline the onboarding process. Make it smooth, intuitive, and user-friendly, ensuring a hassle-free start to their journey (this is particularly key for me as a customer success and onboarding agent). 6. 𝐂𝐨𝐧𝐬𝐢𝐬𝐭𝐞𝐧𝐭 𝐐𝐮𝐚𝐥𝐢𝐭𝐲: Whether it's Monday or Saturday, maintain a consistent level of service excellence. Reliability builds trust, making each interaction a positive one. Let's make this Social Saturday extra special by turning our convos into moments to remember! #CustomerExperience #SocialSaturdayMagic #EngagingInteractions #CareerJourney #LinkedInOpportunity #JobSeeker #customerservicerepresentative #customersupportexecutive #customersuccessmanager #RecruitmentMagic #ProfileHighlight #socialsaturday
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President at Around The Clock Equipment Services, Inc: Offering HVAC/ Refrigeration & Comm. Kitchen equip. repair & Installations
2024 I will speak a little less and listen much more. Some will say I never hear from you, believe me, I’m around, and I speak enough for the both of us. Lol. Team building is forever especially when you have a business based on service, people, your people, your team! I love calling a meeting to witness people feel free enough to express themselves, speak their mind, and collaborate together. I truly enjoy just to sit there and listen. In a meeting I will randomly call on someone to tell us about their customer experiences throughout their past week, the challenges they faced but most Important I want to hear about their worries or what helps them approach the day with confidence, on a personal level. If you think about it, coming together, communicating, making an effort is pretty simple. #care #listening #trust
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Celebrate National Customer Service Day! As we mark National Customer Service Day today, I think of the Simon & Garfunkel “Keep the Customer Satisfied,” a great tune with a solid message for success. Taking it one level higher is remembering the most important customer you will ever have is yourself. Just like we strive to provide exceptional service to our clients, it's key to extend the same level of care and attention to ourselves. Here are three key ways I’ve found to prioritize self-care: 1️. Mindful Breaks: Schedule short breaks during the day. Take a walk, practice deep breathing or indulge in a quick mindfulness exercise. It boosts productivity and rejuvenates your mind. 2. Personal Growth: Continually develop your skills and knowledge through workshops, online courses, books or mentoring programs. Set aside dedicated time each week for learning and growth. 3️. Boundaries Matter: Set clear boundaries between work and personal life. Turn off notifications after work hours and create a dedicated space for relaxation. Balance fosters sustained success. By taking care of ourselves, we enhance our professional performance while also cultivating overall well-being. Let's make every day a celebration of excellent self-care! #NationalCustomerServiceDay #SelfCareMatters #ProfessionalSuccess
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Are You a Service Superstar? Let's Check Your 3 E's! Stand out in today's world? Great service is your secret weapon! But what makes someone truly amazing at helping others? Look no further than the 3 E's of Service Mind! They're the key to unlocking your inner service superstar. 1) Enthusiasm: Enthusiasm fuels your drive to serve others with zeal and positivity. - Are you energized by helping others? - Do you eagerly tackle challenges and find solutions? - Does your positive demeanor illuminate any room? If so, you possess Enthusiasm! Here's how to amplify it: 1. Be a superhero for your clients! Always be ready to help and go the extra mile whenever you can. 2. Think ahead! Spot problems before they happen and offer solutions to fix them. 3. Spread the good vibes! Show genuine excitement and a positive attitude, your energy is contagious! 2) Empathy: Empathy forms the foundation of understanding and connecting with your clients on a deeper level. - Can you intuitively grasp your client's unspoken needs? - Are you an attentive listener who genuinely cares? - Do you tailor how to approach each client's unique situation? If yes, you embody Empathy! Strengthen it further with: 1. Listen up! Pay fully attention to what your clients need and what's important to them. 2. See things from their side! Try to understand what they're going through. 3. Be kind and caring! Show them you understand their situation and want to help. 4. Make it personal! Tailor your service to their specific needs. Enjoyment: Enjoyment stems from finding fulfillment and purpose in serving others. - Do you find fulfillment in your role as a service provider? - Is every task approached with a genuine smile? - Does the impact you make drive your motivation? If this resonates with you, then Enjoyment is your forte! Keep the flame alive with: 1. Find your happy place! Be proud of the work you do and the service you provide. 2. Smile and have fun! A positive attitude makes a big difference. 3. Celebrate success! Enjoy making a difference in someone's day, big or small. Unlock your inner service superstar by nurturing the 3 E's and witness your service skills soar to new levels! Share your insights on cultivating a robust service mindset in the comments below. #ServiceMind #CustomerCare #ProfessionalDevelopment
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Certified Franchise Executive (CFE); LinkedIn Top Voice; CEM Graduate; #Franchising #Foodservice #Business #Success #Innovation #Entrepreneurship #Management #Marketing #SocialMedia. *Posts are solely mine
➡️Showing #Gratitude involves recognizing and expressing #appreciation for the efforts and contributions of others. ➡️It creates a positive and supportive atmosphere, whether in personal relationships or the professional world. ➡️In a #business context, gratitude can enhance #employee satisfaction, #customer loyalty, and overall organizational #success. ➡️Thank you...
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Advocate for women in Tech 👩💻 | WFM Enthusiast | Best Selling Author | Speaker | 2022 Mrs. Corporate America | Voted 2022 Most Influential Technology Advisor | Top 25 ICMI | Verint Expert
I can pull a lesson out of just about anything… I think it’s the Virgo in me. 🤷🏽♀️ Anywho so I’m cooking dinner tonight and I ALWAYS and I do mean always make gravy from scratch; so my husband has seen me do this countless times. So tonight I’m making dinner and I pull the Turkey out the oven, pour the juice in a cup, and proceed to make the gravy for my smothered Turkey… As I grab the flour my husband asked me what am I making… Bewildered😳 I said the ummm gravy 🧐. In that moment a few things stuck out to me 1. Just because ppl have seen you do a thing doesn’t mean they UNDERSTAND why or the process. I’ve found this is true in the call center especially with WFM. This is why educating on your why and processes are important. 2. Patience and grace are your keys to success 🔑. I could have easily been like “really you’ve seen me do this the last 10 years… what you mean.” However, that would have yielded me limited results. Oh Dinner is: Smothered Turkey Thighs, Cabbage, Rice, Rolls Yes I cook it’s one of my happy places. YES I’m also always thinking about training, EX, CX, WFM… #ContactCenterWhisperer #ThatWFMGirl #CX #EX #WFM
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First impressions matter. Especially for service workers offering exceptional customer experiences. When my mother immigrated to the U.S., one of her first jobs was working as a server at Hatsuhana, a prominent Japanese restaurant in Chicago in the late 80s. Her managers trained her to say “Irasshaimase", meaning “Welcome” in Japanese whenever a customer walked in through their door. Why? Because they wanted to treat every customer like a VIP with a warm welcome. My wife and I experienced a similar welcome at one of our favorite ramen spots in Chicago. When you visit Oiistar, everyone from their servers to the kitchen crew will take a sec to greet each customer in sync that walks in through their doors, no matter how busy they are. It’s part of their brand and you feel seen as a patron. Your customers’ walk-in experience is arguably one of the most important areas of your business you can improve to retain more customers. And there’s nothing more distasteful that ruins an amazing walk-in experience than long wait times. At NextMe, we get how big of a deal an extraordinary first impression can have on customer retention. We're all about helping service workers like my mom keep that human touch alive, allowing your team to stay connected to your patrons even during long waits. So let’s try sprinkling in some extra warmth into your customers’ waiting experiences. Together, we'll turn those first hellos into lasting connections that keep 'em coming back for more. How are you improving your customers’ walk-in experience? PS - My mom was 16 weeks pregnant with me in this pic 🫄 Some say her first word to me was Irasshaimase 🍼👶 ____ I'm John Yi, Co-founder of NextMe - A Modern Virtual Waiting Room for SMBs. Bootstrapped entrepreneur sharing stories & lessons learned weekly. #FounderStories #CustomerExperience #ServiceWorkers #Hospitality #SMBs
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Keynote Speaker & Author ‣ Helping Leaders Excel in Experience Management To Retain Profitable Customers & Valued Workforce ‣ LinkedIn Learning Instructor ‣🏆Award-Winning Podcaster: Doing CX Right®
𝐇𝐨𝐰 𝐨𝐟𝐭𝐞𝐧 𝐝𝐨 𝐲𝐨𝐮 "𝐜𝐚𝐭𝐜𝐡" 𝐩𝐞𝐨𝐩𝐥𝐞 𝗗𝗼𝗶𝗻𝗴 𝗖𝗫 𝗥𝗶𝗴𝗵𝘁®? Do you ask customers for stories to celebrate team members? Your employees' sense of value matters—it's the silent driver of every customer interaction. 🤔 Here's an example I ❤️ from Hilton Curio Collection. At the front desk, they encourage guests to recognize individuals who made their stay special. 🌟 You can do the same by leveraging feedback from multiple sources—surveys, social media, and chat logs—to recognize your staff. Often, customers mention team members by name. (If the feedback is negative, use it for coaching.) Remember: Grateful employees consistently go above & beyond. A positive cycle: happier staff → better service → delighted customers → stronger brand. What strategies do you use to recognize your team's efforts? Share your thoughts! 💭 Subscribe to my newsletter for more examples and actionable strategies 🔗 www.DoingCXRight.com #CustomerExperience #EmployeeEngagement #Recognition #Hospitality
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