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Desktop Support, IT Desktop Support, Desktop Engineer, IT Desktop Specialist, Computer Support Engineer, PC Technician, Computer Technician... #JobRoles Can someone explain to me the difference when all these are the same... -Offer your support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems -Utilize and maintain helpdesk tracking software -Document internal procedures -Assist with onboarding of new users -Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment -Install, test and configure new workstations, peripheral equipment and software -Maintain inventory of all equipment, software and software licenses -Manage PC setup and deployment for new employees using standard hardware, images and software -Assign users and computers to proper groups in Active Directory -Perform timely workstation hardware and software upgrades as required What role does this pertain too? #helpme #burnedout #computerquestions #ITrelated I am tired of applying an getting the "not a good fit" default template emails

😎I am a L1 - L2 IT Field Engineer for a client of the company I work for, and I heard something that made feel like the message hasn't spread across properly, or maybe the person whom this comment came from is just reluctant to change his perception about the IT support currently offered...here it goes: 👇 🛎️I received a ticket, checked the issue, decided to verify it personally onsite, and organized everything to fix the issue the same day. When I got to the caller, I fixed the issue, took just over 5 minutes to fix it, however, I couldn't resist and asked "how long have you been dealing with this issue for" and the end user answered "6 months, there abouts"...I looked him in the eye and asked him: why did you raise the ticket just until today? Why not before?...and here the words that pulled my strings: naaah, I just gave up on IT. 😯 Please, IT boys and girls: if you hate working in any type of IT environments where you have to use your face or voice to deal with frustrated and almost out of control end users, find another job, something miles away from IT, you are not made for customer service! Stop screwing up on IT companies, IT people, and IT "roles". It is stupidly hard to make end users and companies to change their perspective towards IT Support Technicians! Do the right thing* or do it right** please! 🤨 #InformationTechnology #ITSuport #ITHelpDesk #CustomerSatisfaction #EthicalLeadership #Ethics

Position available: IT Desktop Support Location: Singapore Job Description: Desktop Problem Management: ▸The OSE will attend to the desktop problems reported, and perform the necessary troubleshooting to determine the sources of the reported problems. Areas of desktop problem management are as follows: Hardware, Software (MS Office 97/2000/XP Professional or higher, MS Internet Explorer Suite 4.x or higher, MS Windows 9x/NT/2000/XP or higher; Norton, Lotus Notes; Inhouse Applications), Network Connection, Virus Infection, Troubleshooting Assistance, Computer Installation ▸To ensure that problems reported are responded to within the stipulated Service Level Agreement, if there is any. ▸To take into consideration that the necessary backup has been performed successfully, prior to the actual software installation/upgrade. Printers & Scanners Support: ▸To track equipment that are sent out for repair. ▸To use working spares, if available, to replace defective printers and scanners parts (where there is no warranty issue). Dial-up/Broadband/VPN Support: ▸To assist and liaise with respective telecommunication/service provider to trouble-shoot of connection issue which related to Dial Up/Broadband/VPN support. ▸To assist VPN user with necessary information on connectivity within the client user only. IT Asset Management: ▸To properly track all equipment covered under this contract to ensure no losses. Where there is a loss, to investigate the cause of the loss. Apply here: https://bit.ly/3Q3TQ0M #ITDesktopSupport #Troubleshooting #DesktopProblemManagement #Hardware #Software #MsOffice #Norton #LotusNotes #InhouseApplication #VirusInfection #ComputerInstallation #ServiceLevelAgreement #DialUp #Broadband #VPNSupport #ITAssetManagement #ITJobs #ITJobsinSingapore #JobsinSingapore #Singaporejobs #ImmediateHiring #ImmediateJoin #UrgentHiring #QuickJoin #JobsAbroad

Hello everyone I am making this post to announce I will be coming home overseas in the coming months after being away to supervise a Help Desk. Once I return home I will be needing employment. If your company or you know one that is needing an IT Person with Security+ and ITIL 4 foundation certification please let me or them know thank you. Below I have listed my current job responsibilities: 1. Workstation administrator to patch computers for CVE quarantine, install updates, install applications, run powershell admin etc. 2. Organizational Administration to create accounts, enable/modify accounts or disable them, set rules and guidelines when accounts need to be turned off or turned on. 3. Supervised a Help Desk team by modifying hours as needed, accommodating time off health issues etc, training new personnel on policies how the systems work. 4. Information System Security Manager where I verified paperwork for account creations uploaded it into a system, gave advice and thoughts on Security related issues for the organization, handled network violations from leakage of information, to plugging in personal phones into the system. If like a resume please let me know thank you for taking the time to read this. Have a great day.

It’s the last Friday of the year - perfect time for a year in review. 1. This was my first real year working full time in IT. The job titles I’ve held this year are: - Tech Support Analyst - System Support Analyst - Workstation Support Analyst ***I guess I’m good at analyzing things lol. 2. I worked my first contracting role and it was inside of a large company. Here I learned valuable information on systems I hadn’t previously used that I will use to help me get the next role on my journey - Systems Admin. Though the experience wasn’t all I hoped it would be, I am still grateful for the opportunity I had to learn new skills. 3. I networked! This was a big goal for me this year and though it may seem like I didn’t make many new connections, I definitely engaged in more professional conversations than I previously would have so it was a plus for me. 2023 was decent, but here’s to an even better 2024! #yearinreview #firstyear #entryleveltech #systemadministrator

its been five months of unemployment I finally gotten an interview, during the interview they asked me, what i did in my previous employment? (IT Helpdesk Support Specialist) I told them I handled about 26 tickets a day (remotely). Then I was asked what the tickets were mostly about? I replied, "it was mostly 75% password reset and 25% program troubleshooting. They told my job developer that I wasn't good fit for their company. I told them in beginning that I have been an IT Helpdesk System Support Specialist as well as a Network Admin for the past 33 years so where do they get the idea that I don't know how to troubleshoot programs if programs are the first thing you need to know to do IT Helpdesk Support. Employers are just being picky now and days, not know the capabilities of one's talent or experience. I might have to go back to doing warehouse, there's no real work in the IT industry anymore.

Hi All, 😊 位在信義精華區的外商金融公司，#招募 ✔️IT helpdesk 💰年薪up to 850K 🔎2-5年Helpdesk經驗/英文讀寫能力/熟悉Windows作業系統 -Ensure that solutions comply with global standards. -Attain sufficient knowledge of the in-house and third-party applications, in order to quickly identify and organize a solution for any related problem. -Manage or assist with any IT related project as required. -Escalate problems to vendors and in-house experts when required. -Ensure open issues are passed to appropriate staff at the end of each shift. -Provide regular status reports to management. -Ensure documentation is kept up-to-date and accurate. -Ensure that all helpdesk calls and service requests are logged, processed, and monitored according to company procedures and within SLA. 📧請將中英文CV寄至[email protected] #IT #Helpdesk #MIS #Hiring

Hi Friends, We have an Urgent requirement for the below position. Level 1 Desktop Support Engineer   Candidate will be monitoring customers environments utilizing: MSFT Defender Cloud & Server (MSFT XDR/MSFT Sentinel)   Responsibilities 1. **User Assistance:**   - Respond to user inquiries and issues via various communication channels such as phone, email, or chat.   - Provide guidance on software applications, hardware, and IT-related problems. 2. **Issue Triage:**   - Assess and prioritize incoming support requests based on urgency and impact on the user's productivity.   - Categorize issues and assign them to appropriate support teams if needed 3. **Basic Troubleshooting:**   - Perform initial diagnostic procedures to identify the root cause of issues.   - Guide users through basic troubleshooting steps and solutions. 4. **Password Resets:**   - Handle password resets and account unlocks for various systems and applications. 5. **Documentation:**   - Maintain accurate records of user issues, resolutions, and common troubleshooting procedures.   - Create and update knowledge base articles to aid in issue resolution. 6. **Software Installation and Updates:**   - Assist users with the installation and configuration of software applications.   - Ensure that software and applications are up to date. 7. **Hardware Support:**   - Provide basic support for hardware-related issues such as connectivity problems, printer malfunctions, etc. 8. **Escalation:**   - Escalate more complex issues to higher-level support tiers or specialized teams.   - Provide detailed information to assist higher-level support in resolving escalated issues. 9. **Communication:**   - Keep users informed about the status of their requests and provide timely updates on issue resolution. 10. **Remote Desktop Support:**   - Use remote assistance tools to troubleshoot and resolve issues on users' computers. 11. **Security Awareness:**   - Educate users on security best practices and assist in identifying and mitigating security threats. Please share your consultant’s profile to [email protected]