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🎉 15 years of NPS! Ready to test your knowledge and secure your future? Swipe and comment below with your answers! 💡 For a deeper dive on NPS, check out our blog: https://lnkd.in/dRSM9_6u #NPS #KnowledgeIsPower

**New date** Register for our Consumer Duty webinar, with a keynote from Joanna Legg from the Financial Conduct Authority, where we’ll deep dive and answer your questions on tackling common challenges in submitting your inaugural Consumer Duty Board Report. We’ll cover: ✅How to structure the information within the report to provide a comprehensive summary of customer outcomes; ✅How to communicate conclusions around customer outcomes to your Board; ✅How to evidence that effective action has been taken to improve customer outcomes across the organisation; and ✅How to balance the production effort and timeline while ensuring appropriate internal review and challenge. Sign up here: https://ow.ly/hSIt50RtxSW Guy Munton | Zoe Young | Sam Casey | Joanna C.

Registration is still open for our Consumer Duty webinar this week, featuring a keynote speech from the #FCA. See details below. #financialservices #consumerduty #conductrisk #regulation

📊 Unlock the secrets of impactful quarterly business reviews (QBRs) with Gary Lavin & Mike Kirkpatrick from CEO Juice at the 2024 BTA National Conference! 🚀 Learn how to strengthen customer relationships & align services strategically. Don't miss out! 🔗 https://lnkd.in/eUKn8eA7 #BTAOrlando #QBRs #BusinessStrategy

Inevitably, at this time of year LinkedIn is full of posts talking about New Year's resolutions. If you work in financial services, your resolution should probably be to double down on your efforts to comply with the Consumer Duty - and here's why... First, as the FCA said in a recent webinar* "the Consumer Duty is not a ‘once and done’ exercise. It is an ongoing commitment to putting your consumers’ needs and the outcomes they are receiving front and centre and really embedding this in your policies, your practices and your culture throughout the whole organisation." If 2023 was about implementing Consumer Duty in your organisation, then 2024 should be about ensuring good customer outcomes are really at the heart of everything you do. Second, the scope of the Consumer Duty is expanding this year to include closed products, with a deadline of 31st July. Bearing in mind that some of those products may have been closed because they weren't leading to good customer outcomes, there is likely an even greater risk of harm to consumers and your efforts in this area should be commensurately higher. Third, based on conversations I've had over the last few months, many firms are not yet following best practice in their Consumer Duty activities, despite clear guidance from the FCA. Take for example the Consumer Understanding outcome and customer communications. In the FCA's own words: "So firms before they roll out products, should be really testing consumer understanding of the risks and benefits, but also after they’ve launched the product, then they should be continually reviewing and testing consumer understanding. And we don’t think that should be done in a tick box way. It’s not about presenting a customer with a form and saying, ‘Tick this box to show you understood it’." If you aren't yet testing in an objective manner that consumers - including those in vulnerable circumstances - can truly understand your communications, and improving those communications when they fall short, then your firm is at risk of regulatory action. If you want to talk to someone about how to do that testing in a scalable and cost-effective way, then get in touch at [email protected] * https://lnkd.in/eR9xzpQc #FCA #ConsumerDuty #NewYearsResolution #Dectech #BehaviouralScience #Testing

Register for our Consumer Duty webinar, with a keynote from Joanna Legg from the Financial Conduct Authority, where we’ll deep dive and answer your questions on tackling common challenges in submitting your inaugural Consumer Duty Board Report. We’ll cover: ✅How to structure the information within the report to provide a comprehensive summary of customer outcomes; ✅How to communicate conclusions around customer outcomes to your Board; ✅How to evidence that effective action has been taken to improve customer outcomes across the organisation; and ✅How to balance the production effort and timeline while ensuring appropriate internal review and challenge. Sign up today: https://ow.ly/AE8p50RjFs1 Guy Munton | Zoe Young | Sam Casey | Joanna C.

An important webinar on common challenges in submitting #consumerduty Board Reports with keynote speech from the #FCA and Q&A session led by our Baringa experts. Please join us!

**New date** for our upcoming #ConsumerDuty webinar with a keynote from the #FCA - registration details below. #regulation #financialservices

There were so many gems in our last discussion. Watch the full session of our latest webinar here: https://lnkd.in/dBBwC4Bw

In this segment from our webinar on "KYP in Action: Success Stories from the Front Lines”, Lucilla Nardi sheds light on how KYP has changed the way advisors work. This includes: 1, Reduced dependence on wholesalers 2. Empowerment of advisors with greater decision-making authority 3. Enhanced value for clients through tailored services Watch the full webinar to learn how simplifying KYP compliance can empower advisors, drive superior investment outcomes, and boost client satisfaction. Click here to watch the full recording: https://hubs.li/Q02J5xF40