Lemon Tree Hotels’ Post

🌟 Hospitality Redefined: Embracing Diversity and Inclusion in Guest Experiences! 🌍🏨 In the vibrant tapestry of Tourism and Hospitality, diversity and inclusion are not just buzzwords but essential pillars shaping the future of guest experiences. Join me in exploring how embracing diversity enriches our industry and fosters unforgettable moments for travelers worldwide! 🌈 Celebrating Cultural Diversity: From multilingual staff to culturally-inspired decor and cuisine, inclusive hospitality celebrates the richness of diverse cultures, creating welcoming environments where guests feel valued and understood. By honoring cultural traditions and customs, we create spaces where every guest can feel at home, regardless of background or identity. 🤝 Empowering Inclusive Hospitality Practices: From accessible accommodations for guests with disabilities to gender-inclusive facilities, inclusive hospitality goes beyond surface-level gestures to actively remove barriers and ensure equitable access for all. By prioritizing inclusivity in our operations and services, we cultivate environments where everyone feels respected and supported. 🌟 Diverse Leadership, Diverse Experiences: Embracing diversity in leadership positions not only fosters innovation and creativity but also ensures that a wide range of perspectives informs decision-making processes. By championing diversity at all levels of the organization, we create opportunities for authentic representation and empower diverse voices to shape the future of hospitality. 🌍 Promoting Social Responsibility: Inclusive hospitality extends beyond the confines of our properties, encompassing a commitment to social responsibility and community engagement. By supporting local initiatives, advocating for marginalized communities, and fostering dialogue on important social issues, we leverage our platform to drive positive change and create a more inclusive society. Let's ignite a dialogue and share insights on how embracing diversity and inclusion enhances guest experiences and shapes the future of hospitality. Together, let's champion inclusivity as a cornerstone of our industry and create spaces where every guest feels seen, heard, and valued. 🌟🤝 #DiversityandInclusion #InclusiveHospitality #CulturalDiversity #SocialResponsibility #LinkedInDiscussion #HOTL752 Sara Harrel

The 'Vibe at FIVE' is for everyone. At our destinations, and within our FIVE Tribe, we’ve built a foundation of inclusivity and accessibility – Ensuring that everyone enjoys equal access and opportunity at every level of our organisation and award-winning guest experiences. ✅ From strict and transparent non-discriminatory hiring policies, To a fair and equitable distribution of rewards and recognition, The FIVE Tribe knows that when they’re at work, only their accomplishments, dedication and hard work matters. ✅ As for our guests, we’ve ensured that our top-rated developments and experiences perfectly represent our commitment to accessibility and inclusion. Guest-facing team members trained in sign language, Gender-neutral bathrooms in Zurich with all properties integrating inclusive signages and ramps, Accessible rooms thoughtfully designed for People of Determination, And full transparency in our menus, with nutrition information, allergen advice and calories displayed alongside each item Are just some of the ways we make sure that every guest can fully immerse themselves in our signature FIVE experiences. We don’t discriminate – In fact, we celebrate diversity. Our promise is that everyone will always find a place at FIVE Hotels and Resorts. #FIVETribe #DiscoverFIVE #Inclusivity

Interview with Aradhana Lal from Lemon Tree Aradhana Lal is the Senior Vice President of Sustainability & ESG of Lemon Tree Hotels Limited. We had invited her to share her journey of how she has built a PWD and marginalized community to be part of Lemon Tree. (14%! of the employee base). Mahalakshmi Muthumanickam our Women's Leadership RISE program graduate and PWD member interviewed her. Thanks to our very own Sarika Pradhan HR head for making a connection with her and introducing her to CGI! Thank you so much Aradhana Lal for making time for this interview and sharing so candidly. Much appreciated by our member-partners. Lot of great takeaways from the discussion I would love to pen down here: 1. They started the journey 17 years ago. It has been built with much planning, strategizing, and the right partnership with subject matter experts to reach this far. 2. The impact seen is manifold. It's not just the employment of one individual, but the impact created in the family and the society. She shared an example of how a deaf employee's mother reached out to the chairman with tears of gratitude and a marriage invitation for her son, who was not eligible till he got full-time employment at Lemon Tree Hotels. There were many such experiences shared that made this sharing a very heart-fulfilling experience. 3. HR and L&D teams are crucial in driving this initiative. 4. Loads of sensitization programs for everyone to become aware that PWD can work and deliver quality. 5. Mantra of No Compromise on Quality of Service. Mishaps or errors happen, however, there is a support network to take of these challenges. 6. Not one customer has given negative feedback on the other hand they took an interest and time to understand what they were experiencing and gave very positive feedback on their own on social media. Would request all to check out below links: Lemon Tree Hotels Sustainability AV done in February 2020 (5 mins) | #WeAlsoRunHotels #cgiforgood #pwdopportunities #inspireinclusion

And YOU, ARE YOU INCLUSIVE? The main benefit and key factor of making a hotel accessible is inclusion. By prioritizing accessibility, hotels ensure that all individuals, regardless of their physical abilities or specific needs, can enjoy a hospitality experience without barriers. This not only meets ethical standards but also has a significant impact on various aspects: Expansion of Customer Base: Making a hotel accessible attracts a broader customer base, including people with disabilities and their families. This opens up new business opportunities and expands the hotel's potential audience. Reputation and Differentiation: Accessibility reinforces the hotel's reputation as an inclusive and respectful establishment. It becomes a positive differentiator, highlighting the hotel in a competitive market and generating preference among accessibility-conscious consumers. Intertek Cristal's guest experience improvement service is like building a bridge that connects hotels with a wider group of travelers. This bridge not only complies with accessibility regulations but goes beyond, creating a solid and welcoming path for all guests, regardless of their individual need. More at: https://lnkd.in/diMfmbFX #diversity #inclusion #differentiation #guestexperience #reputation #corporatesocialresponsibility Anna EmbingierBenjamin BiscoeAmine BEN JEBARAJoao MartinsJohn AlarconChaker HENIahmed salahAhmed RamadanAhmed LajiliMonica TofilisSamir AhmedJoaquín Vives MartínezJason BurnettLaura HammRosie AllenVictoria LambrianouClaire McKinneyDavid BradfordStephenie VickeryDominic BatemanALAN ZERINGAnouar LOUATIRichard A. May

https://lnkd.in/eQC9cUCY some very relevant and interesting points from Hotel tech report, key points to me are : What do you think? Please add in the comments.... Key Points: - Sustainable practices in the hotel industry are not just a passing trend but a growing movement. This includes initiatives such as reducing carbon footprints and minimizing environmental impact. - Investors, hospitality professionals, and owners are recognizing the value of hotels with high Environmental, Social, and Governance (ESG) ratings, as they meet the demands of both guests and employees. - Hotels play a significant role in local environmental ecosystems and are implementing various measures to minimize their impact, such as low-flow toilets and energy-saving air conditioning. - ESG (Environmental, Social, and Governance) framework is essential for assessing potential investments, focusing on environmental conservation, social impact, and ethical governance. - Sustainability and conservation efforts in the hotel industry include initiatives like LEED-certified buildings, banning single-use toiletries, and implementing towel reuse programs. - Diversity and social impact statistics show that hotels are committed to hiring a diverse workforce, supporting clean energy initiatives, and offering generous parental leave policies. - Corporate governance is also a focus, with efforts to increase gender diversity on boards and provide anti-corruption training. - Hotel companies worldwide are adopting sustainable practices and ethical governance, making ESG initiatives the new normal in the industry. - There are numerous ways hotels can reduce their environmental footprint, from solar panels to paperless check-ins, catering to the demands of eco-conscious consumers. - Sustainable initiatives are not limited to one generation; future generations will continue to demand more environmentally friendly practices, emphasizing the importance of long-term efforts in reducing environmental impact.

Creating harmony through diversity and inclusion is critical to enhancing guest experiences and boosting team morale in the hospitality industry. How is your hotel fostering an inclusive culture to drive success? Read the article below for more insights, and if you need tailored support from our Industry Experts, contact us here: https://lnkd.in/eRZ8GtJe #DiversityAndInclusion #HospitalityIndustry #GuestExperience #InclusiveCulture 

In the heart of the same bustling city, we delve into the stories of two sustainability managers, whom we'll refer to as Alice and Eva for privacy purposes, employed at two rival hotels with similar salaries. Their paths, however, took distinctly different turns. Alice, with her innovative and strategic approach, not only achieved an impressive 11% reduction in operating costs but also adeptly utilised their sustainability efforts to make her hotel appealing to a new market of eco-conscious guests. This transformation resulted in a significant increase in bookings, soaring by 18% from the 6th to the 18th month of her tenure. Conversely, Eva encountered notable obstacles. Despite her earnest efforts, she struggled to implement impactful sustainability initiatives, leading to no noticeable progress in cost savings or the hotel's appeal to eco-conscious guests. This stark contrast between Alice and Eva's experiences underscores the crucial attributes necessary for a successful Sustainability Manager. Drawing inspiration from Alice's accomplishments and lessons from Eva's setbacks, we've distilled these qualities into key insights. Explore what distinguishes an effective Sustainability Manager in driving change and fostering growth in our latest article: "Qualities of a Great Sustainability Manager. #Sustainability #SustainableHospitality #Hotels #Hospitality

The Importance of Universal Access in Hospitality As professionals in the hospitality industry, we understand the importance of creating memorable experiences for our guests. Yet, sometimes we overlook a crucial aspect: accessibility. In this post, we delve into the significance of universal access within our industry and why it should be a priority for every hospitality business. Ensuring accessibility for all guests, regardless of ability, is not just about meeting legal requirements—it's about fostering inclusivity and creating environments where everyone feels valued and welcome. By adhering to accessibility standards, we not only enhance guest experiences but also contribute to social equity and inclusivity. Imagine a guest arriving at our hotel, excited to explore a new city, only to find that they cannot access certain areas due to physical barriers. This not only detracts from their experience but also sends a message that they are not valued. On the other hand, when we prioritize universal access, we send a powerful message of inclusivity and respect for diversity. Moreover, universal access benefits everyone, not just individuals with disabilities. Families with strollers, elderly guests, and those recovering from injuries all benefit from accessible facilities and services. By creating environments that cater to diverse needs, we elevate the guest experience and set ourselves apart as leaders in inclusive hospitality. In conclusion, universal access is not just a legal obligation—it's a moral imperative and a strategic advantage for hospitality businesses. By embracing accessibility standards, we not only enhance guest experiences but also foster social equity and contribute to a more inclusive and sustainable tourism industry. Let's make universal access a cornerstone of our hospitality ethos and create welcoming environments that truly embrace diversity. Photo credit: Marcus Aurelius #Hospitality #DiversityAndInclusion #GlobalAccessibilityAwarenessMonth #UniversalAccess #InclusiveTourism #ResponsibleTourism #SDGs2030 #Consultants

🌍 Shaping the Future: Embracing Social Responsibility in Hospitality 🏨✨ The hospitality industry isn't just about providing a place to stay—it's about making a positive impact on society and the environment. The social responsibility trend in hospitality is all about embracing ethical and sustainable practices, and here's why it matters: 🤝 Community Engagement and Support: Hospitality businesses are stepping up to the plate, actively engaging with local communities and supporting social initiatives to address local needs. From partnering with nonprofits to investing in education and infrastructure, hotels are making a tangible difference in the lives of those they serve. 🎨 Cultural Preservation and Respect: Cultural heritage is precious, and hotels and resorts are committed to preserving and respecting it. By promoting local traditions, crafts, and cuisine, and collaborating with indigenous communities, hospitality businesses are safeguarding cultural identity and heritage for generations to come. 🌿 Environmental Stewardship and Sustainability: It's no secret that the planet needs our help, and hotels are answering the call. From energy and water conservation to waste reduction and sustainable sourcing, hotels are leading the charge towards a greener, more sustainable future. 💼 Fair Labor Practices and Employee Well-being: Happy employees make for happy guests, and hotels are prioritizing the well-being of their staff. By offering fair wages, benefits, and opportunities for professional development, hotels are fostering a culture of respect and support for their most valuable asset—their people. 🔄 Ethical Supply Chain Management: Hotels are taking a closer look at their supply chains, ensuring that products and services are sourced ethically and responsibly. By vetting suppliers and promoting fair labour practices and environmental standards, hotels are making a positive impact from top to bottom. 🔍 Transparency and Accountability: Socially responsible hotels aren't just talking the talk—they're walking the walk. By being transparent about their practices and accountable for their impact, hotels are building trust and credibility with guests, employees, and local communities alike. The social responsibility trend in hospitality isn't just a passing fad—it's a commitment to creating a better world for everyone. By embracing ethical business practices, environmental stewardship, and community engagement, hotels and resorts can make a meaningful difference and shape a more sustainable and equitable future for all. 🌟🌱 #SocialResponsibility #HospitalityTrends #EthicalBusiness #Sustainability #LinkedInCommunity

Great to be on this webinar with these industry experts! The insights shared were invaluable, and the discussions provided a fresh perspective on the industry. Here is the opportunity to listen to this webinar for free by following the instructions below.  #sustainability #hotel