Contact Center Transformation | Contact Center SaaS | Customer XM Optimization | Contact Center WEM and WFM
Redefining efficiency in the digital age means empowering our teams to focus on strategy over redundancy. This week, Kristi Faltorusso, CCO at ClientSuccess and Founder of Keeping CS Simple, joins the #CXPulse podcast to discuss how AI and machine learning are not about replacing humans but enhancing our roles, making every customer interaction both personal and impactful. Get the full episode here >> https://okt.to/7BTSGJ #CustomerExperience #ArtificialIntelligence #ContactCenter