Some really cool stuff we’ve been working on over the past few years. Take a look if you have a moment!
With three Salesforce Partner Innovation Awards for our work with public sector clients, Catalyst is committed to modernizing the technology solutions that support public services. Check out this new article to find out which cities are leading the charge. https://lnkd.in/ge_RPGdz #digitaltransformation
If anyone in my network is looking for something to do this evening, Catalyst is sponsoring a post conference reception with Carahsoft and Salesforce at SPIN - https://lnkd.in/gjt7mCWs tonight. SPIN is located at 344 N. State Street, we look forward to seeing you there!
We always have a great time at CS Week - ENGAGE311! Thank you to all the attendees and sponsors who always make this event a great time! Also a big thank you to Hope Keilman, Paul Cook and Nikki Smith for supporting the event and representing Catalyst Consulting Group, Inc. at these important industry events. Love learning about the successes, challenges and other opportunities when conference attendees share their experiences!
Last week, our Catalyst team attended CS Week Conference’s annual Engage311 conference and Expo in Charlotte, NC! It was a pleasure to meet those on the frontlines of 311 from across the country and even to Canada. Whether attendees were representing well-established 311 departments or were exploring the ecosystem as they are just getting started, all brought valuable conversation to our booth. We are eager to continue the conversations and further delve into how we can be an aid in improving 311 departments of all shapes and sizes!
If you are at Dreamforce, come check us out! We would love to talk all things Salesforce and GovTech!
LinkedIn Fam! Just landed in San Francisco for Dreamforce ‘22! Crazy excited to announce that we will be attending the Salesforce Partner Innovation Awards reception tonight to accept our award for the 2022 Partner Innovation Award in the Public Sector Category for our implementation of the City of Toronto‘s - “Toronto at Your Service” Salesforce 311 implementation! Very thankful to be recognized this year for our amazing solution and our collective team’s hard work! Special thanks to our partners at the City of Toronto - Lawrence Eta, Gary Yorke and Marco Palermo for entrusting their 311 implementation to the Catalyst Consulting Group, Inc. team! If you will be attending Dreamforce this year, we are a sponsor and please check us out at Booth 1716! https://lnkd.in/gKteBRq7
Always rewarding to see your work being recognized by others! Our 311 implementation for the City of Toronto was Catalyst Consulting Group, Inc.’s largest international engagement to date. Our expansion across North America has been such an exciting endeavor and I have learned so much about international business throughout the process. The cultural, economic, policy and logistics variables that needed to be considered added to the challenge and also the reward!
In Canada, 311 Toronto represents the front line for the City of Toronto. The team is responsible for managing the expectations of the public, building relationships, showing value, and establishing #trust with the city. The team launched their #311 call center, integrating multiple divisions and digitizing service requests to deliver a digital customer experience. This implementation expanded #modernization efforts and re-platformed its 311 services on the Salesforce for Government Customer 360 Platform, turning a server-based call center into a complete contact center. With more information about resident touch points, the team now has the context they need to send the right people to resolve cases faster without sacrificing the quality of #service. We're proud to support #publicsector organizations across the globe in their modernization efforts. Great work by everyone involved! https://lnkd.in/gSVNw2Ee
I participated in a great round table with the GTACC (Greater Toronto Area Contact Centre Association) and my esteemed colleagues Gary Yorke, Justyna Waclawek along with Sangeeta Bhatnagar who moderated the discussion. We talked about the modernization and transformation of the City of Toronto's 311 system. If you have a few minutes and are interested in listening to the discussion, check it out! A link to the video on YouTube is included here: https://lnkd.in/gfhEtUJp
LinkedIn Peeps! Really excited to announce that our 311 implementation for the City of Toronto is now a wrap! Earlier this week we launched our iOS and Android mobile apps, shortly following our core system launch in late 2021. Really proud of the team Catalyst Consulting Group, Inc. and appreciative of our partners within the City of Toronto! This system is really special and takes the best of Salesforce combined with the standards and systems in place within the City of Toronto to create a world class experience for all Torontonian's to better interact with their city's 311 services. Couldn't feel more fortunate to be a part of the world class team responsible for this best in class implementation effort! The mobile apps can be found here for anyone that wants to take a look: iOS - https://lnkd.in/dft_GgWJ Android - https://lnkd.in/dU6tj7aP
LinkedIn Peeps! I wanted to let everyone know that Catalyst Consulting Group, Inc. will be hosting a webinar tomorrow March 11th (3/11), with our partners Carahsoft and Salesforce to talk about the challenges and benefits of modernizing 311 systems on National 311 Day! My esteemed colleagues and business partners Derrick Brownlee and Gary Yorke will be joining me for a fireside chat to discuss the importance of 311 in a post pandemic world and the ways a modern omni-channel 311 can help your municipality stay connected with your constituents though proactive, closed loop communication. I know there isn't a ton of advance notice on this, don't fret! We will be recording the webinar and distributing to all those who can't make it. If you would like to sign up, register here: https://lnkd.in/ezVrJiJ
Congrats Tim Smith and proud of the work Catalyst Consulting Group, Inc. has done on Salesforce.