Tobi Buxhoidt’s Post

Bringing people and brands closer together by changing the way the world experiences operations

2mo

🎉 Exciting news! For the second year in a row, parcelLab has been honored with the prestigious K5 Commerce Award, recognizing our commitment to providing outstanding post-purchase experiences and driving e-commerce innovation. A big thank you to our incredible team, partners, and customers! #K52024 #ParcelLab #CommerceAward #EcommerceInnovation #PostPurchase

5 Comments

Noel Hamill

Global Chief Marketing Officer

2mo

It was amazing Tobi Buxhoidt !

Wolfgang Krueger

Head of Transformation Office @ Qurate Retail Group (Japan, UK, Italy, Germany) | MBA

2mo

Congratulations Tobi Buxhoidt! The team deserved it!

Zack Hamilton

I design experiences that grow Retail and SaaS revenue I Executive, Practitioner, Enabler I 7x’d sales velocity in < 1 year

2mo

Thanks for the fearless leadership Tobi Buxhoidt!

Olaf-Gerd Gemein

Impact Architect, Entrepreneur & Digital Strategist | Co-founder

1mo

Well deserved!

Wolfgang Beck

Head of SYNLawn EMEA bei Sport Group Holding

2mo

Great!! Congratulations Tobi!

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David Droulez

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🚀 GUESS?, Inc. have gone live with parcelLab! 🚀 I'm pleased to share the news that GUESS went live with parcelLab in December, wrapping up a fast-paced project that kicked off at the end of October 👏 Key Highlights: ⏳ Strategic Timing: Instead of rushing for a pre-Black Friday release, as originally planned, GUESS made the smart decision to fine-tune their solution for a seamless customer experience. 🚀 Initial Launch Scope: Currently live in Italy 🇮🇹 and Switzerland 🇨🇭, with additional European countries in the testing phase and aiming for a swift launch. 🚚 Seamless Carrier Integrations: We've successfully integrated with seven carriers, enabling streamlined shipping processes. 📩 Enhanced Outbound Communications: Notable features include split shipments, customized order value display in the correct currency, and a visually appealing article overview. What's Coming Up: ⭐ NPS Survey to gather valuable customer feedback. 🤖 Integration of a Chatbot to further enhance customer support. 📤 Streamlined Returns Communication to simplify the returns process. 📦 Expansion of carrier integrations to offer more choices to GUESS customers. Get in touch with me to find out more, or to schedule a demo, please visit our website 👉 https://lnkd.in/e6jFwwDE
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Markus Schösser

Helping brands to create the most segmented and powerful customer experience during delivery and returns 📦 🚀 🚚
1mo
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💨 Speed is crucial in e-commerce. A significant 34% of customers would rather receive vouchers than wait for refunds on their returns. Providing quick resolutions can result in happier customers, greater loyalty, and increased sales. Learn more about the advantages of offering vouchers and how they can improve your returns process with parcelLab’s Retain Suite. Check out the full blog below! #Ecommerce #CustomerExperience #Returns #CustomerLoyalty #parcellab

The Power of Vouchers: Turning Returns into Repeat Business - parcelLab

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Raphael Zajtmann, MBA

Strategic Partnerships at parcelLab
7mo
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🚀 GUESS?, Inc. have gone live with parcelLab! 🚀 I'm pleased to share the news that GUESS went live with parcelLab in December, wrapping up a fast-paced project that kicked off at the end of October 👏 Key Highlights: ⏳ Strategic Timing: Instead of rushing for a pre-Black Friday release, as originally planned, GUESS made the smart decision to fine-tune their solution for a seamless customer experience. 🚀 Initial Launch Scope: Currently live in Italy 🇮🇹 and Switzerland 🇨🇭, with additional European countries in the testing phase and aiming for a swift launch. 🚚 Seamless Carrier Integrations: We've successfully integrated with seven carriers, enabling streamlined shipping processes. 📩 Enhanced Outbound Communications: Notable features include split shipments, customized order value display in the correct currency, and a visually appealing article overview. What's Coming Up: ⭐ NPS Survey to gather valuable customer feedback. 🤖 Integration of a Chatbot to further enhance customer support. 📤 Streamlined Returns Communication to simplify the returns process. 📦 Expansion of carrier integrations to offer more choices to GUESS customers. Get in touch with me to find out more, or to schedule a demo, please visit our website 👉 https://lnkd.in/geQqCAJx
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Tinka Carrick

Marketing allrounder with digital, events, communications, PR and partnership experience
7mo
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🚀 GUESS?, Inc. have gone live with parcelLab! 🚀 I'm pleased to share the news that GUESS went live with parcelLab in December, wrapping up a fast-paced project that kicked off at the end of October 👏 Key Highlights: ⏳ Strategic Timing: Instead of rushing for a pre-Black Friday release, as originally planned, GUESS made the smart decision to fine-tune their solution for a seamless customer experience. 🚀 Initial Launch Scope: Currently live in Italy 🇮🇹 and Switzerland 🇨🇭, with additional European countries in the testing phase and aiming for a swift launch. 🚚 Seamless Carrier Integrations: We've successfully integrated with seven carriers, enabling streamlined shipping processes. 📩 Enhanced Outbound Communications: Notable features include split shipments, customized order value display in the correct currency, and a visually appealing article overview. What's Coming Up: ⭐ NPS Survey to gather valuable customer feedback. 🤖 Integration of a Chatbot to further enhance customer support. 📤 Streamlined Returns Communication to simplify the returns process. 📦 Expansion of carrier integrations to offer more choices to GUESS customers. Get in touch with me to find out more, or to schedule a demo, please visit our website 👉 https://lnkd.in/e6BYQgff
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Sabrina Luedtke

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💨 Speed is crucial in e-commerce. A significant 34% of customers would rather receive vouchers than wait for refunds on their returns. Providing quick resolutions can result in happier customers, greater loyalty, and increased sales. Learn more about the advantages of offering vouchers and how they can improve your returns process with parcelLab’s Retain Suite. Check out the full blog below! #Ecommerce #CustomerExperience #Returns #CustomerLoyalty #parcellab

The Power of Vouchers: Turning Returns into Repeat Business - parcelLab

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Marie Claire W.

Customer Success Manager at parcelLab
1mo
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💨 Speed is crucial in e-commerce. A significant 34% of customers would rather receive vouchers than wait for refunds on their returns. Providing quick resolutions can result in happier customers, greater loyalty, and increased sales. Learn more about the advantages of offering vouchers and how they can improve your returns process with parcelLab’s Retain Suite. Check out the full blog below! #Ecommerce #CustomerExperience #Returns #CustomerLoyalty #parcellab

The Power of Vouchers: Turning Returns into Repeat Business - parcelLab

parcellab-social.com
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Konstantin Bohmeyer

Supply Chain Management | eCommerce | Digital Transformation
1mo
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💨 Speed is crucial in e-commerce. A significant 34% of customers would rather receive vouchers than wait for refunds on their returns. Providing quick resolutions can result in happier customers, greater loyalty, and increased sales. Learn more about the advantages of offering vouchers and how they can improve your returns process with parcelLab’s Retain Suite. Check out the full blog below! #Ecommerce #CustomerExperience #Returns #CustomerLoyalty #parcellab

The Power of Vouchers: Turning Returns into Repeat Business - parcelLab

parcellab-social.com
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Raphael Zajtmann, MBA

Strategic Partnerships at parcelLab
1mo
Report this post
💨 Speed is crucial in e-commerce. A significant 34% of customers would rather receive vouchers than wait for refunds on their returns. Providing quick resolutions can result in happier customers, greater loyalty, and increased sales. Learn more about the advantages of offering vouchers and how they can improve your returns process with parcelLab’s Retain Suite. Check out the full blog below! #Ecommerce #CustomerExperience #Returns #CustomerLoyalty #parcellab

The Power of Vouchers: Turning Returns into Repeat Business - parcelLab

parcellab-social.com
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James Nierodzik

Bringing people and brands closer together
1mo
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💨 Speed matters in e-commerce! 34% of customers prefer vouchers over waiting for refunds on returns. Quick resolutions lead to happier customers, increased loyalty, and more sales. Discover the benefits of offering vouchers and how they can transform your returns process with parcelLab’s Retain Suite. Read the full blog below! #Ecommerce #CustomerExperience #Returns #CustomerLoyalty #parcellab

The Power of Vouchers: Turning Returns into Repeat Business - parcelLab

parcellab-social.com
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Naghmeh Nikbakhsh

Technical Business Analyst
1mo
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💨 Speed matters in e-commerce! 34% of customers prefer vouchers over waiting for refunds on returns. Quick resolutions lead to happier customers, increased loyalty, and more sales. Discover the benefits of offering vouchers and how they can transform your returns process with parcelLab’s Retain Suite. Read the full blog below! #Ecommerce #CustomerExperience #Returns #CustomerLoyalty #parcellab

The Power of Vouchers: Turning Returns into Repeat Business - parcelLab

parcellab-social.com
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