Tobi Buxhoidt’s Post

Want to learn more about what to expect this holiday season and how to level up sales and experiences? Here's a rare chance to hear from a global company that has its finger on the pulse of what turns shoppers into customers. #tri ; AAG Consulting Group

"The way to gain a good reputation is to endeavor to be what you desire to appear." – Socrates Our customer experience IS our brand. In the context of modern business and customer service, this quote underscores the importance of aligning actions with values. To build a reputable brand, companies must genuinely uphold the standards and qualities they wish to be known for, rather than just projecting an image. At Weave, we firmly believe that our customer experience is our brand. Over the past three years, our team has worked tirelessly to transform our customer service, ensuring that every interaction reflects our core value of putting the customer at the forefront of everything we do. While we also believe that customer service isn't a department, it's everyone's job, our incredible support leaders— Corinne Elaina Jeffers, Josh Brown, Larry McConnell Cody Wells, and their exceptional teams over the past several years—deserve all the credit for these remarkable strides. While perfection is always a journey, the authentic and consistent care we provide our customers has solidified our reputation for outstanding service. Through these genuine efforts, we’ve demonstrated that trust and reputation are built on more than just words—they are the result of our commitment to truly embodying the qualities we aspire to be known for. Thank you to our dedicated team and loyal customers for being part of this journey. Let’s continue to set new standards in customer service and uphold the values that define us. 🚀 #CustomerExperience #BrandReputation #Authenticity #TeamAchievement #ContinuousImprovement

🚀 Discover How a Multi-Cloud Solution is Empowering Torfs! Curious about how Torfs is leveraging a multi-cloud strategy with Service Cloud, Marketing Cloud, and Commerce Cloud to drive business success? Don’t miss out on this live webinar in English where experts will share insights on Torfs' journey and the impact of these powerful tools. Join FORWARD to learn how Torfs is enhancing customer experience and operational efficiency with a multi-cloud Salesforce approach. See you there!

Retail is detail - that's one of the things I'll never forget about my years at Ackermans. But what is shaking up the retail CX space? Here is a blog that highlights 11 trends in retail customer care. Read the article on Cirrus Response: https://bit.ly/3Rd8cOx .

✨Save the date: Thursday 19th September 2024 ✨ We're hosting a dinner focused solely on transforming customer engagement, experience and brand loyalty in the retail sector. 🛍️ Check out Ellie's short video below for the finer details and don’t miss out on this opportunity to connect with industry leaders and innovators. #RetailEvent #CustomerEngagement #CustomerExperience #CustomerLoyalty #LondonEvent

Brick by brick. 🧱 Every data source in play at your dealership is a critical brick in building a foundation for success. When you unify every data source at your dealership and intelligently activate that data with Fullpath’s enhanced CDP, you can engage your shoppers on an individual level, building the personalized customer experiences that drive loyalty and long-term success for your dealership. Learn more about Fullpath’s enhanced CDP here >> https://lnkd.in/dgheSKjr

We’re taking customer appreciation to new heights. Whether it’s hosting adrenaline-pumping events like this or providing e-commerce leaders with endless tools for growth, we’re in the business of going above and beyond. #customerappreciation #customerexperience #teambuilding #ecommerce #ecommercegrowth #fulfillment

No Shows 🤦🏻♀️ one of the most common pain points for retailers! So much time is spend by teams manually sending confirmations and reminders (some even take the time to call), preparing for the appointments, getting and keeping the space available to create a great customer experience, and then........the customer doesn't show up! 😭 Our recently released Annual Booking Data Report shows that businesses saw a 67% reduction in no-shows since introducing our booking tools ⚒️ 🥳 taking away any manual admin of reminders, letting the customer self-serve if they need to change their appointment, but also encourages the store team to track the outcome of the appointment! 😎 Take a read of the report, with some great case studies and strategic recommendations! https://lnkd.in/eD6qnyGQ

Ever wondered how the world's best retailers craft their extraordinary store experiences? Join our webinar on September 19 at 1pm ET / 10am PT where we will dive into the art of creating moments that linger and bring customers back, at scale. From driving holistic personalization in-store to ensuring smooth mobile transactions, discover how the right technology transforms interactions. In this 25-minute webinar we'll explore: - The benefits of easy access to a comprehensive 360-degree customer profile - Automating customer outreach - The need for access to real-time inventory availability - A demo of Tulip Clienteling and Point of Sale Ready to reshape your customer engagement strategy? Secure your spot and learn how top retailers deliver exceptional experiences before, during, and after each store visit. Reserve your virtual front-row seat now: https://loom.ly/AuImZfg

How do you exceed customers' expectations? This man completely changed my view on Customer Experience 👇 Each year when preparing for Oslo Business Forum, we use Will Guidara's TED talk actively in the training of our student Ambassadors. In the talk he blows you away with stories on how to make your customers' dreams come true. Amazing stories about a New York hot dog in a Michelin dish, Central Park horse carriage rides, and covering the restaurant floor completely with sand - all to exceed the customer's expectations. These are all examples of what Guidara calls "Unreasonable hospitality", and is extremely valuable for all companies working with clients to understand new ways of how you can increase your customer satisfaction. This mindset has completely changed the way I work with clients, and I honestly cannot recommend him enough! That's why I am so excited to have Will Guidara join Oslo Business Forum and Nordic Business Forum for a webinar tomorrow to share more in-depth insight on this topic. Make sure you don't miss this one! 🔥 (PS: recordings are available for 30 days after the live stream!)