Tom Arbuthnot’s Post

Today I am in Zurich presenting at Luware's great customer event. I got an exlusive look at the the new Luware attendant console, announced today! with product manager Markus Weisbrod - Check out the preview at the end of this interview ➡️ #MicrosoftTeams

🌎 Microsoft Teams Operator Connect - 100 Countries! 🌍 It’s been a tight race, Operator Connect has now hit 100 countries covered and 99 certified operators. 3 new countries covered: 🟣 Armenia 🟣 Bangladesh 🟣 Saudi Arabia Also 2 new operators live: Elisa and KPN Check out our full Power BI comparison over at Empowering.Cloud - free to access for the community. Check out my recent Teams Insider podcast with Taimoor Husain for a great discussion on OC and Teams PSTN options #MicrosoftTeams #UCaaS #Telecommunications

Microsoft 365 Copilot Wave 2 announcement 📣 - fast edit - all the demo's in under 10 minutes ⏳🔥   In the 18 months since Copilot was announced, there have been more than 700 product updates and 150 new features including moving to GPT 4.0.    In the future Microsoft plan to leverage OpenAI o1 with Advanced Reasoning Demos:   🟣 Pages - a dynamic, persistent canvas designed for multiplayer AI collaboration (Loop) Starting today, we're bringing this Pages experience to the more than 400 million people who already have access to the free, web grounded Microsoft Copilot when they're signed in with their Entra account.   🟣 BizChat - pulling data from multiple sources including word docs and meeting transcripts and leveraging Pages to create and collaborate   🟣 Copilot and Excel - now generally available. Copilot in Excel can now reason over text. Copilot in Excel with Python Preview   🟣 Copilot in PowerPoint - creating a deck, respecting enterprise design standards, adding speaker notes and transitions   🟣 Copilot and Teams - can now reason over both the meeting transcript and the meeting chat   🟣 Copilot in OneDrive - compare to files for differences with Copilot   🟣 Copilot and Word - can now access emails, meetings, and content from colleagues   🟣 Copilot and Outlook - Prioritize My Inbox can now help you prioritize what's in your inbox. It analyzes all your emails using both the content of your messages And the context of your job to highlight what's most important.   🟣 Copilot Agents -  Agents automate and execute business processes from simple prompt and response, to more advanced agents that automate tasks, to sophisticated agents that are fully autonomous and can orchestrate other agents.   Demo of simple and more advanced Copilot Agent creation using SharePoint for source information and connecting to Dynamics 365 Supply Chain Management to invoke a parts order directly from the agent. #Microsoft365 #Copilot #AI    

  Understanding Call Queues and compliance recording changes - transfer mode vs conference mode (MC833895).   Microsoft has announced the deprecation of Transfer Mode for Call Queues, initially due end of this year, now moved to 2025 H1. Conference mode is recommended for call queues. However if you are compliance recording, there are some important considerations.   Michael Levy at Numonix helped me understand the options and impact   🟣 Call Queues Transfer Mode - Transfers calls directly to agents; provides metadata (including inbound ringing number, agent details, etc.) to recording vendors, beneficial for compliance recording.   🟣 Call Queues Conference Mode - Instead of transferring, it creates a conference and then brings in the agent. Improved performance, but it lacks the necessary metadata for compliance recordings.   Microsoft plans to update conference mode to provide similar metadata as transfer mode, expected in H1 2025. #MicrosoftTeams

Big update today - Microsoft 365 Copilot Wave 2 🌊 Breakdown of all the news in my newsletter later today 📰 Happy Monday!

It was nice to catch up with Sergio Santos at Verizon at Ribbon Insights event I got his thoughts on: 🟣 Fixed line and Teams Phone Mobile 🟣 Security being a big topic with customers 🟣 Takeaways from the show Ribbon Partners Ribbon Communications #UCaaS #CCaaS #Telecommunications