At Total Wine & More, we love connecting with customers by helping them find products they love. I had the honor of speaking at the Harvard Data Science Review symposium, “Vine to Mind: Decanting Wine’s Future with Data Science + AI,” where I discussed how we utilize customer and product data and leverage Machine Learning, Artificial Intelligence, and Data Visualization to provide our customers with personalized product recommendations. After hearing from researchers from world-renowned universities like Harvard, Princeton, NYU and others and wine industry experts from GALLO, Constellation Brands, and Catena Zapata, I left the symposium feeling energized by the innovative work we’re all doing, and I am excited to see how we can continue to improve how we connect customers and wine and elevate their experience. Tim Stuart Adam Lundberg Dmitry Lavnik Jeffrey Meisel Mark Sahn Dr. Laura Catena
Eileen R.
1mo
Look forward to seeing you at 2002 in Brentwood!!! I am engaging with every guest I greet in the store about the new digital deals on the app and they LOVE it!!! Thank you for getting your team to organize the product data and bringing it into our hands to help each guest return more often to not only find their favorites but embrace new products and feel like TW&M cares about their purchases! The symposium sounds inspiring, so happy you were invited to speak!!! What an opportunity of a lifetime!❤️ All the Best, Coco
Chris D'Andrea
1mo
Anytime you get to share or leverage expertise, it is great, but in a setting and group like this, it is pure gold! As a curious customer, what's a favorite example we can expect to see as the ideas roll out? PS: the wordplay of the symposium name, "Vine to Mind: Decanting Wine's Future..." is AWESOME 🥂
Dohba®️ Mezcal
1mo
Congratulations! 👏 👏
Casey Craig
1mo
Can’t wait to hear what you learned and putting it to action.
Marc Javery
1mo
I've known Troy for a long time. Had the pleasure to be in a support role for him in the past. Always professional and beyond excellent presentation skills.
Tracey Scheffler
1mo
Building an even better shopping experience. Raving fan here from San Antonio! -- What persona will your AI have? I am available.
Knowing it’s you, I have no doubt on the impact you made in your speaking!
Victoria Brodsky
1mo
Yes, keeping this industry in touch with today's tech. Love it
Nery Macias
1mo
Congratulations on five yrs of Harverd Data Science and on customers satisfaction Total Wine & More 💯💯#lovewhatyoudo
EVP, Chief Human Resources Officer
1moTerrific message Troy. It all starts and ends with the customer. Too often, companies and executives lose sight of that. It sounds like that Harvard symposium was a terrific way to ensure we stay in touch with that customer centric philosophy. Thanks for sharing.